Fantastic hotel for families
Posted Sep 26, 2016
just spent 2 weeks here with my family (wife and 2 boys 11 and 8), and we all agree, we had a fantastic holiday. The hotel is lovely, rooms are a decent size and very clean and the air conditioning is fantastic, staff and animation team are great. The gym is excellent, however the heat in there makes working out a real struggle. Pools are fantastic and the slides were great fun for the first few days but the novelty soon wore off. Beach is decent although not much of it is not covered by loungers. Sea was lovely and clear and the snorkelling is okay (you're much better off walking over to the fort arabesque beach where the main reef is, and where the snorkelling is great!).
Now for the negatives, by no means severe nor deal breakers but it is worth noting that the details make things go from great to excellent. first off, I sent numerous emails to the hotel before our trip and they never responded to any of them. These were basic enquiries just so I could prepare our stay a little better, but the lack of response made me slightly apprehensive before our arrival. Next was the amount of rubbish in the pools, glasses, bottles, plastic bottle wrappers, paper. this is, to a certain extent no ones direct fault as the wind does pick up and sweep stuff off the tables and pool bars, however, i think the hotel could make more of an effort to thoroughly clean the pools in the morning before clients come and settle down for the day, and bar staff should remove the plastic wrappers on t