Ratings based on 83 Verified Reviews

4.1 out of 5
80% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SAHL HASHEESH HURGHADA

lovely hotel

Posted Mar 8, 2017
Pros: warm swimming pool food drink staff GOOD VALUE FOR MONEY
Cons: update in rooms bit dated now but still clean and tidy
Location: 20 k from town easy taxi or micro bus ride in even us the spinneys bus for 3.5 LE
good food and drink, facilities, warm swimming pool, good value pleasant staff
Comment from Hotel Management
Mar 9, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for posting comments about your recent stay with us. We are grateful for your comments. It is very important for us to know your opinion to have a possibility to develop and provide our best to our valuable guests. The team of SENTIDO Mamlouk Palace Resort will wait for you for the next vacation to provide with our best treatment. With best regards, The hotel management
5 out of 5
Recommended
for Everyone
by A verified traveler from cumbria uk

Fantastic holiday

Posted Mar 7, 2017
Stayed 23rd feb - 3rd march this was my second visit and it was just as good as my first. The staff are all amazing from the helpful reception staff, the housekeeping, entertainment team, waiters everyone. The hotel is beautiful, well set out, clean and has everything you could possibly want 2 pools (1 heated) directly on the beach numerous restaurants catering all types of food even the most picky eater would find something here. The food is all hot fresh and tasty! We have very much enjoyed our stay and look forward to returning again soon. Thank you mamlouk team your all doing an amazing job!
Comment from Hotel Management
Mar 9, 2017 by Hotel Management, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing SENTIDO Mamlouk Palace Resort to spend your holiday. Thank you for sharing your positive comments about the hotel. We hope to have the pleasure of welcoming you again at your second home SENTIDO Mamlouk Palace Resort. Best Regards, The hotel management
2 out of 5
by A verified traveler from Manchester

Food is very poor and not a five stars resort !?

Posted Dec 14, 2016
Dinner buffet is below average ...not a five stars resort by any standard
Comment from Hotel Management
Dec 16, 2016 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With best regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Holand on Sea

Fabulous holiday

Posted Dec 4, 2016 on Ebookers
Pros: Great staff good food ,entertainment.
Cons: The drink but can't complain as all inclusive it would make it unaffordable to have branded sprites and you can purchase brand bottles from the bar if
Location: You have some local shops just across the road and a shopping mall a bit further on all with in walking distance.
On arrival greeted with a drink,formalities out of the way shown to our room 16105 ground floor opposite the cold pool bar handy for a drink at the end of the day so thank you to Mohamed who had a hot chocolate waiting for my wife each day. The rooms are large with a walk in shower plenty of hot water any time of the day, comfy beds tv ours never got switched on as we did not have time as we spent so much time with the other guests have a bloody good time from breakfast until the early hours.The main restaurant has plenty to choose from so you can always find some thing to you liking ,I would just like to say to Yasser the restaurant/ bar manager A big thank you from all of us and to all your staff who made our stay so wonderful,lim sorry I can't remember all their names but you know the ones who really went out of there way to look after us please pass on our thanks. One of the pools is heated we spent most of our time ther as the bar was close by and you can also get alight lunch there so no need to walk up to the main restaurant.where ever you go you will see Yasser walking round making sure you have every think you need every hotel needs one like him. Tha animation team are brilliant, Denis Sandra Lucy Natalie And finally Medo but to name a few a grate team who get you involved from darts to water aerobics and then at night in the bar getting you taking part in activities from dancing to music quizzes,couldn't ask for a better entertainment team.
Comment from Hotel Management
Dec 16, 2016 by Hotel Management, Hotel Management
Dear Mr. William, Thank you very much for your amazing feedback, we are pleased to see that our staff went out of their ways to please you and your family. It is a great pleasure to have guests such as yourself in our resort who are treating our staff in the most kind ways. We hope to have the honor to welcome you again and make your stay even better than the last one With best regards, The hotel management
5 out of 5
by A verified traveler

Posted Oct 9, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your feedback, we do appreciate your high appraisal of our hotel and the staff. We are glad to know that you enjoyed your stay in our hotel and hope to welcome you again in SENTIDO Mamlouk Palace Best regards, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
The hotel overall is very good , except few things, the reception guys are the best in the hotel they help us all the time( Salah and mena ) thank you guys .
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for sharing your vacation experience about our resort and the positive feedback. We are very happy that you had a lovely holiday with us. We hope that we can welcome you soon again in your “second home” SENTIDO Mamlouk Palace Best Regards, Hotel Management
3 out of 5
by A verified traveler from Dubai

Family beach hotel

Posted May 6, 2016
Overall the hotel has good pool, beach and water slides for kids. Internet was not available in the room and at most part of the hotel except lobby. Room furniture was old and need repair e.g cupboard, locker, no complimentary water in the room, no. of bulbs were fused, no lifts, staff was not always helpful!!
Comment from Hotel Management
May 11, 2016 by Hotel Management, Hotel Management
Dear Mr. Arslan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Susan Kooij Resort Quality Manager
5 out of 5
by Melissa B. from Cairo, Egypt

Excellent Family Vacation

Posted May 1, 2016 on Hotels
This hotel is splendid. The hotel's facilities are great. The large main pool is excellent with many shallow areas for kids, but also a substantial deep area. There is also a second smaller pool. You also have access to the sister hotel Sunrise Select Garden Resort (have also stayed here and was pleased); Garden Resort has water slides. The beach area is great as it's all sand into the water, not rocks like other hotels. Plenty of beach chairs. Food was just excellent. The head chef is always out cooking and asking people about their stay and their opinion of the food during dinner. Animation team is friendly but not in your face all the time. Seems like a fun bunch of folks. We totally hope to come back again. Only wish they has designated areas for topless bathers.
Comment from Hotel Management
Jul 9, 2016 by Hotel Management, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Management
5 out of 5
by Brendon from Abu Dhabi

A fantastic place to stay

Posted Apr 9, 2016 on Hotels
This is a great place to stay. Food options are super and you can use both Mamlouk and Garden Palace facilities and restaurants I.e. 2 buffet restaurants. There are lots of pool bars which also serve snacks and the food is great too. The range of drinks are great but the quality of the beer and spirits is typical of AI. The gym is great and has a wide range of equipment, better than most hotel gyms stayed at. The staff really are top notch and leave you wanting for nothing. Downside is that the pool closes at 5 which is the best time of day to be out.
Comment from Hotel Management
Jun 18, 2016 by Hotel Management, Hotel Management
Dear Mr. Brendon, We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort. The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SENTIDO Mamlouk Palace Resort and we will do our best to make it an unforgettable experience. Best Regards, Dori - Quality Department
5 out of 5
by Tina from Turkey

Lovely hotel, great food and service

Posted Feb 1, 2016 on Hotels
Hotel was great, service very good and food excellent. We really enjoyed our stay and definitely want to return soon
Comment from Hotel Management
Apr 16, 2016 by Hotel Management, Hotel Management
Dear Mrs. Tina, Thank you for your kind feedback. We are delighted to know that you enjoyed your stay and planning to return to SENTIDO Mamlouk Palace Resort. We are looking forward to welcome you again! Best regards, The Hotel Management