Ratings based on 56 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Svendborg, Danmark

Stort Hotel med masser af muligheder.

Posted Jan 31, 2016
Pros: Den gode service i restauranter og barer. Man ikke var mange for at tilbyde mere at drikke på eget initiativ.
Cons: Rengøring og opfyldning på værelset.
Location: Som andre lignende resorts ligger det udenfor byen men der er butikker og shoppingcenter indenfor ca. 500 m. 12-14 km fra Hurghada billigt med Taxi.
Et rigtig stort Hotel/Resort som udover Sentido Mamlouk Palace Resort også består af Sunrise Mamlouk Palace Resort. Vi havde købt et ophold med all inclusive. Maden var generelt god og der var yderligere mulighed for at spise på 4-8 a la carte restauranter indenfor resortet. En del af dem uden ekstra omkostninger med mindre man selv ville vælge en dyrere vin. Personalet var meget serviceorienteret og generelt meget imødekommende (sammenlignet med andre tilsvarende 5 stjernede muligheder vi tidligere har besøgt i Egypten). Der var pool opvarmet til ca. 30 grader hvilket var rart da der var relativt køligt på det tidspunkt vi var der. Der var endvidere gode muligheder for at lave læ med læskærme på stranden. Der var gratis Wi-Fi som, fungerede rigtig fint i lobby og restauranter men ikke på værelset.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel with heated pool and private beach

Posted Jan 18, 2016
Pros: The food, the cleanliness and the heated pool (very welcome in early January)
Cons: The evening entertainment was a bit hit & miss.
Location: It's about a 15km taxi ride from the marina and town - about the same to the airport as well. There is shopping complex about a 10 minute walk away
This is a very nice hotel. It's got a well equipped gym, a brand new spa, a water park is going to be finished very soon and heated and non-heated pools. It's also got a private beach with water sports available. You can also use the facilities in the hotel next door. The food is varied and tasty. There are al a carte restaurants that you can book (this can be a bit of a pain because you have to book the day before you want to go using a touch screen in the reception and if you don't get up early you won't get in)
Comment from Hotel Management
Jan 22, 2016 by HC, Hotel Management
Dear Mrs. Sharon, Thank you for posting comments about your recent stay with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. Once again, thank you and looking forward to welcome you again in our resort. Kind regards, The Hotel Management
1 out of 5
by A verified traveler from MANCHESTER

WHAT A DISAPPOINTMENT

Posted Jan 5, 2016
Pros: NICE ROOM
Cons: GET BETTER STAFF WHO DONT HARASS AND UPSET WOMEN CHANGE DISGUSTING TASTELASS FOOD RUDE RUSSIANS WHO JUMP THE CUES IN BAR AND RESTAURANT
FOOD MADE US ILL FOUR OUT OF SEVEN DAYS ,RUDE STAFF WHO HARASS WOMEN , HORRIBLE CUE JUMPING RUSSIANS
Comment from Hotel Management
Jan 10, 2016 by Hotel Management, Hotel Management
Dear Mrs. Debbie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from smith

Holiday

Posted Nov 1, 2015
Wonderful holiday will definitely be going there again
Comment from Hotel Management
Jan 10, 2016 by Hotel Management, Hotel Management
Dear Guest, We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort. The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SENTIDO Mamlouk Palace Resort and we will do our best to make it an unforgettable experience. Kind regards, The Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Very nice hotel

Posted Oct 29, 2015
Hotel staff were fantastic. Very pleasant stay. It's a shame about the Russians as they give the hotel itself a bad name. Very rude and aggressive. Only criticism is that there are no lifts throughout the entire complex so you need to advise hotel in advance if you need a room on the ground floor. Wifi use is limited and is restricted to lobby and pool side. No adequate lighting and the entertainment needs to be improved.
5 out of 5
Recommended
for Everyone
by A verified traveler from Shweiz

Posted Oct 9, 2015
Außergewöhnlich Hilfsbereitschaft in allen Bereichen. Essen abwechselnd, doch es kann gesteigert werden. Super Animation, perfektes Riff das muss aber von einer Brücke aus erreicht werden, das sich tausend Prozent lohnt. Super freundliche SPA und Beauty Mitarbeiter. Musik angenehme lautstärke. Mega tolle Arena mit unterhaltsamen Shows. Viele Anbieter die Ausflüge, Massagen, Henna ect... am Strand verkaufen wollen doch sie sind nicht aufdringlich und fragen auch kein zweites mal. Unzählige Geschäfte in 5 Minuten erreichbar. Fast alle sprechen englisch, wenig deutsch, aber alle sprechen russisch.... Die Touristen sind gemischt, super!!
4 out of 5
Recommended
for Families
by Mohamed from cairo

nice

Posted Sep 28, 2015 on Hotels
very good
5 out of 5
Recommended
for Families
by tamer a.

family trip

Posted Aug 31, 2015 on HotelClub
Rooms very comfort and cleanless staff very good location excellent all the family are so happy
5 out of 5
Recommended
for Families
by ahmed

ممتاز

Posted Aug 15, 2015 on Hotels
انه كان ممتاز جدا
Comment from Hotel Management
Oct 31, 2015 by Hotel Management, Hotel Management
عزيزي ضيف، أشكركم على استعراض كبير من الفنادق لدينا! نحن سعداء أن كنت تتمتع إقامتك ونأمل أن نراكم مرة أخرى في وقت قريب جدا. بإخلاص،
5 out of 5
Recommended
for Families
by Vasile Marius

Posted Jul 3, 2015 on Hotels
Comment from Hotel Management
Sep 5, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you so much for your positive star rating. We hope to have the honor to welcome you again in our resort With best regards