Exterior

Reviews of Sheraton Miramar Resort El Gouna

5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 235 reviews" "
Rating 8 - Good. 76 out of 235 reviews" "
Rating 6 - Okay. 12 out of 235 reviews" "
Rating 4 - Poor. 15 out of 235 reviews" "
Rating 2 - Terrible. 8 out of 235 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ghada

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2023

8/10 Good

Maya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and hotel was also very nice

10/10 Excellent

Christina Vandhana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at the Sheraton Miramar in El Gouna. The staff were so friendly and helpful. The rooms are slowly being upgraded and wow, once they are all done this place will be even more wonderful.

10/10 Excellent

youssef, Brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back next year
Stayed 6 nights in Aug 2023

2/10 Terrible

Lamis

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly Staff, very good food, beautiful view of Red Sea.
Stayed 5 nights in Jun 2023

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort
Stayed 3 nights in May 2023

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service
Excellent nothing to complain
Stayed 1 night in Apr 2023

4/10 Poor

Mona Fatma Mursi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The dinners very poor quality and there is no information about the ingredients of the good items
Stayed 3 nights in Jan 2023
Response from Guest Service Center on Jan 25, 2023
Dear Mona Fatma, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations regarding our food. I have shared your feedback with the concerned leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Wafy GaberHotel Management

4/10 Poor

Errieta

8/10 Good

William

Traveled with family and small children
Liked: Staff & service
Very Good
Stayed 5 nights in Oct 2022
Response from Sara on Oct 27, 2022
Dear Mr. William,It is a great pleasure to hear from you and you take the time to rate us.Looking forward to seeing you once again.Thank you and best regards.Sara IbrahimGuest Relations Team.

10/10 Excellent

Lamis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Service Center on Sep 20, 2022
Dear Valued Guest, It is a great pleasure to hear from you and you take the time to rate us. Looking forward to seeing you once again .Thank you and best regards. Sara Ibrahim , Guest Relations

2/10 Terrible

Mohamed

Disliked: Staff & service, property conditions & facilities
Room next to hotel construction site. Construction activities ongoing right next to the guests. Absolutely rediculous. Won’t stay there again.
Stayed 1 night in Sep 2022
Response from Guest Service Center on Sep 11, 2022
Dear Mr. Mohamed, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Wafy GaberHotel Management

10/10 Excellent

Emese

Stayed 3 nights in Aug 2022

10/10 Excellent

Mohemeed

Stayed 3 nights in Aug 2022
Response from Wafy on Aug 19, 2022
Dear Valued Guest,It is a great pleasure to hear from you and you take the time to rate us.Looking forward to seeing you once again.Thank you and best regards.Wafy GaberHotel Management

2/10 Terrible

Ahmed

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Sherton is great hotel, it has its reputation.... All around the world But the one at algouna is not at the level of the Sherton .... Sorry to say that
Stayed 3 nights in Aug 2022

8/10 Good

Heba

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Wafy on Jul 20, 2022
Dear Ms. Heba, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Ahmed

Stayed 3 nights in Jul 2022
Response from Wafy on Jul 20, 2022
Dear Mr. Ahmed, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Doaa

Stayed 3 nights in Jun 2022

10/10 Excellent

Boshra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2022
Response from Wafy on Jun 22, 2022
Dear Boshra, It is a great pleasure to hear from you and you take the time to rate and review us. Looking forward to seeing you once again. Thank you and best regards. Wafy Gaber Hotel Management.

8/10 Good

Avneeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Maged

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were really nice. So welcoming and helpful, especially at the restaurant named Miramar. the staff, including Mr Ayman, Nada, Suzy, Moussa, Aswany, Abdullah were so helpful.
Stayed 3 nights in Apr 2022
Response from Wafy on May 4, 2022
Dear Maged, Thank you so much for leaving such a nice review. We are glad that you loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing their best. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

8/10 Good

Omneya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and well maintained. Excellent food. Amazing walking tracks. The views of the sea and the lagoons are breathtaking.
Stayed 3 nights in Dec 2021
Response from Wafy on Jan 17, 2022
Dear Omneya, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Maged

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Dec 2021
Response from Wafy on Jan 6, 2022
Dear Maged, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Magdi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and the staff in the restaurant were terrific.
Stayed 3 nights in Dec 2021
Response from Wafy on Jan 4, 2022
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Maher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at paradise El gouna Hotel is huge area with so beautiful landscaping and best jogging trail Breakfast was amazing with tasty food and excellent staff Nadin in restaurant is so classy and very accommodating We used paddle board and was a lot fun Short trip but we will come back Only set back not enough drinking water at room and we had to buy our water for drinking and coffee they need to fix this problem
Stayed 3 nights in Dec 2021
Response from Wafy on Dec 18, 2021
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. Your comments will be on top of our priorities to be enhanced. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

8/10 Good

Hebatalla

Liked: Staff & service, amenities, property conditions & facilities
Excellent service. Always smiling and helpful staff.
Stayed 3 nights in Sep 2021
Response from Wafy on Sep 9, 2021
Dear Hebatalla, Thank you for taking the time to write about your experience. It is wonderful to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Wafy Gaber Hotel Management

10/10 Excellent

shady ibrahim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the beach front room, room is spacious had room for baby cot, nice balcony with sea view Breakfast is good and restaurant has amazing views
Stayed 2 nights in Aug 2021
Response from Wafy on Sep 6, 2021
Dear Valued Guest, Thank you for leaving such a nice review. We are glad that you and family loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing their best. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Wafy on Aug 29, 2021
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a very pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a beachfront Deluxe room (king bed ) The room was very very dirty ( hair on the bed) no view at all ,I couldn’t see the beach ,so I called the reception and asked to change the room ,they took me to another room with a sea view but not a deluxe room and with two small beds ,I ordered room service found a plastic thing in the pasta ,I complained to them all they did was offer an apology!! One time I asked for a golf card the Receptionist answered in a very rude way that the golf card takes a long time to arrive !! They were late to send me someone to pick up the bags so I can leave to the airport,, The room is really not clean ,very old towels ,even the wall is not clean ,the hotel is very outdated and not a 5 stars standard at all..never been more disappointed in a hotel stay.. totally waste of money..
Stayed 2 nights in Aug 2021
Response from Wafy on Aug 15, 2021
Dear Valued Guest, Thank you so much for your rating and review. Let me seize this opportunity to extend our apologies for not meeting your expectations, we would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Tarek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Wafy on Aug 15, 2021
Dear Mr. Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Mohamed

Stayed 4 nights in Jul 2021

10/10 Excellent

MALAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Wafy on Jul 29, 2021
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Ahmed

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good people make good choices
Good place with good location
Stayed 4 nights in Jun 2021
Response from Wafy on Jun 25, 2021
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Ahmed

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good people make good place
Stayed 4 nights in Jun 2021
Response from Wafy on Jun 28, 2021
Dear Valued Guest, It is a great pleasure to hear from you and you take the time to rate and review us. Looking forward to seeing you once again. Thank you and best regards. Wafy Gaber Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were both excellent! The food was great. Everything was clean. My only complaint is that the rooms are a bit outdated. The furniture looks like it’s from the 1990s. Other than that, I loved this resort!
Stayed 3 nights in Jun 2021
Response from Amer on Jun 16, 2021
Dear Valued Guest, Thank you very much for taking the time to review and rate us and we hope to see you again. Please accept our apology for any inconvenience. Best Regards. Mohamed Amer Hotel Management.

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old 5-star in need of work, 3-star level now
The hotel is old, worn and in need of a makeover, the reception area looks good but the rooms, Spa, bar etc all need work. Top prices, recommended 5-star but appears as a 3-star. The food is the same, very average, 3-star quality. The service is good.
Stayed 4 nights in Jun 2021
Response from Wafy on Jun 16, 2021
Dear Valued Guest, Thank you so much for your rating and review. Let me seize this opportunity to extend our apologies for not meeting your expectations we would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

8/10 Good

Yamen

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Wafy on Jun 16, 2021
Dear Valued Guest, Thank you very much for taking the time to review and rate us and we hope to see you again Best Regards. Wafy Gaber Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Sheraton. The hotel facilities are as expected - very good and comfortable but not the luxury end of things. I extended my stay by three days as it's definitely one of the better hotels in Gouna for the price and the staff were helpful in arranging this for me. I visited some friends in their hotels and the Sheraton is definitely better value for money in terms of comfort and location. However I changed my stay from full board to breakfast only as the food is not worth it. Maybe this is a result of the slowdown in tourism from covid but I found you could eat better in town for the price. Some of the staff were really excellent and I would like to thank Taha, Rifat and Karim especially. I would definitely stay at this hotel again next time I'm in Gouna.
Stayed 3 nights in May 2021
Response from Wafy on May 24, 2021
Dear Valued Guest, Thank you for leaving such a nice review. We are glad that you and family loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing their best. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is located in a very nice area with nice beach and a lot of green( trees).Staff were rely nice and friendly.Unfortunately the hotel rooms are in a very bad shape and need renovation badly and they don’t look like a 5 stars hotel at all because they are in bad shape ( I have some photos of what I am saying).Towels are so old and they smell baaaaaad. It seems that the hotel management don’t believe in the tear&wear concept.Frankly I will never think staying there agin because there are many other nice properties in the area.
Stayed 1 night in Mar 2021
Response from Amer on Apr 6, 2021
Dear Valued Guest, Thank you very much for taking the time to review and rate us and we hope to see you again. Please accept our apology for any inconvenience. Best Regards. Mohamed Amer Hotel Management.

8/10 Good

Maged

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice
Stayed 1 night in Mar 2021
Response from Amer on Apr 6, 2021
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Mohamed Amer Hotel Management

10/10 Excellent

Ihab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Experience by the Red Sea
Fantastic experience. Amazing grounds, right by the sea with a long beach, and excellent service. What more can we ask for? Just book it and you won't regret it:)
Stayed 8 nights in Dec 2020
Response from Wafy on Jan 12, 2021
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Ramy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Wafy on Jan 12, 2021
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
good break from the city but not amazing.
A good hotel for a break from the city. However the all inclusive offer isn’t that great of a deal. The drinks and food is ok but not what’s expected from a sheraton
Stayed 5 nights in Dec 2020
Response from Wafy on Dec 27, 2020
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Amr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort in El Gouna
It was only one night as a stop in a the way from Luxor to Cairo. It was the first time in El Gouna and in Sheraton. The first impression is very positive and we decided to plan for a longer stay soon to enjoy the hotel unique location on the Red Sea. In all events, we got sea view rooms and it was fantastic and food was good with some variety and restaurant was clean and comfort. Crew was nice and helpful. Overall, we enjoyed the hotel and will be back shortly.
Stayed 1 night in Dec 2020
Response from Wafy on Dec 16, 2020
Dear Valued Guest, Thank you very much for taking the time to review and rate us and we hope to see you again. Best Regards. Wafy Gaber Hotel Management.

4/10 Poor

Cairo, Cairo

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2020
Response from Wafy on Nov 21, 2020
Dear Valued Guest, Thank you so much for your rating and review. Let me seize this opportunity to extend our apologies for not meeting your expectations we would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

8/10 Good

Hossam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very relaxing stay. Very clean and precautions taken for COVID-19 are perfectly handled. Staff are very friendly and helpful. Room furniture need some improvement.
Stayed 4 nights in Oct 2020
Response from Wafy on Nov 11, 2020
Dear Valued Guest, Thank you for taking the time to write about your experience. It is wonderful to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2020
Response from Wafy on Sep 28, 2020
Dear Valued Guest, Thank you very much for taking the time to review and rate us and we hope to see you again. Best Regards. Wafy Gaber Hotel Management.

10/10 Excellent

Rafik, Cairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, fast check in, clean and nice room, food variety, fast response to requests, deserves rating 5 out of 5
Stayed 7 nights in Sep 2020
Response from Wafy on Sep 13, 2020
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 Excellent

Hebatalla, Cairo, Egypt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, check in was seamless and contactless. Food was good, and service was excellent. There were barriers between the diners and the buffet table to observe Covid19 restrictions, and the servers were very helpful in filling up plates, sanitizing tables, and generally making sure we have a pleasant stay. Bravo Sheraton.
Stayed 3 nights in Sep 2020
Response from Wafy on Sep 13, 2020
Dear Valued Guest, Thank you for leaving such a nice review. We are glad that you and family loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management