Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 15, 2016
It was nice holiday, the beach is very close and a lot of pools
5 out of 5
by Damon from Stockholm

Utmärkt

Posted Apr 27, 2016 on Hotels
Bästa hotellet
Comment from Hotel Management
Jul 9, 2016 by Alec, Hotel Management
Dear Damon, Thank you so much for sharing your vacation experience and positive feedback. We are very happy that you had a lovely vacation with us. For all our team it was pleasure to welcome you and provide you with our best service. We hope that we can welcome you soon again in Steigenberger Al Dau Beach Hotel. With best regards, Alec De Wieuw General Manager
5 out of 5
by Ahmed

This traveler left a rating score only Posted Apr 24, 2016 on Hotels
2 out of 5
by A verified traveler

Great place except some problems at the front desk

Posted Apr 21, 2016
Location is okay and staff are nice but when I checked-in and out there were some problems on my payment, I paid the bill to expedia when I booked but the hotel tried to make me pay again ... It happened 2 times, check in and out... Took more than 40 minutes to check in and out each time
Comment from Hotel Management
Apr 27, 2016 by etx-mholland-nell , Hotel Management
Dear Mrs. Kim, First of all we would like to thank you for the valued time you spent to feed us back. As the entire team of the Steigenberger Al Dau Beach hotel is highly committed to provide every guest with a perfect holiday experience you give us a great chance to improve the service we offer. Thank you very much for your nice comment regarding our location and our staff. We feel sorry about the experience you are describing during the check in and check out. Kindly be informed that the booking policy of Expedia allows the customer to choose the payment method, please see the General Terms and Conditions for bookings through Expedia; 3.2.7 PAY NOW ONLINE OR PAY LATER AT HOTEL As your reservation was proceeded four hours prior arrival and confirmation of your reservation was in Chinese language, the reception wanted to make sure with our reservation department the method of payment. In order to you very late arrival the team of the reception did not want to make you wait and tried to finalize the payment with you the next day during your check out. Our reservation department by this time confirmed that the accommodation will be paid directly at the reception by the guest. We feel deeply sorry for all the confusion this case obviously created. And we want to underline that we regret that this incident left you frustrated and unsatisfied about your overall experience at our property. But please rest assured that as international policy of the Steigenberger Hotel Group and the policy of the Steigenberger Al Dau Beach Hotel no stay will be charged twice. Yours sincerely, Alec De Wieuw General Manager
5 out of 5
by A verified traveler from Cairo, Egypt

Excellent hotel, service, staff and food.

Posted Apr 20, 2016
Excellent, definitely going there again soon, but will make sure I have my own hand soap :D
Comment from Hotel Management
May 7, 2016 by Alec , Hotel Management
Dear Mr. Hany, Thank you so much for sharing your vacation experience and positive feedback. We are very happy that you had a lovely vacation with us. For all our team it was pleasure to welcome you and provide you with our best service. We hope that we can welcome you soon again in Steigenberger Al Dau Beach Hotel. With best regards, Alec De Wieuw General Manager
5 out of 5
by A verified traveler

Sehr schöne Anlage tolles ambiente

Posted Apr 19, 2016
Sehr schöne Anlage . Tolles und zuvorkommendes Team. Vergleichsweise zu anderen 5 Sterne hotels nicht ganz so hoher Standart.dafür aber herzlicheres Personal und nicht ganz so teuer . Absolut empfehlenswert.
Comment from Hotel Management
May 14, 2016 by Alec, Hotel Management
Sehr geehrter Gast, sonnige Grüße von Steigenberger Al Dau Beach Hotel aus Hurghada! Vielen Dank, dass Sie sich die Zeit genommen haben, um uns Ihre Erfahrungen auf Expedia mit zu teilen. Das gesamte Team freut sich, dass Sie so einen fantastischen Urlaub mit uns hatten und Sie mit unserem Service sehr zufrieden waren! Ihre Kommentare und Rückmeldungen sind erwünscht und sind sehr wichtig fuer uns. Es war uns eine Freude, Sie in unserem Hotel begrüßen zu dürfen und wir freuen uns, Sie und Ihre Familie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße, Alec De Wieuw Hoteldirektor
5 out of 5
by A verified traveler from Cairo

Enjoyed

Posted Apr 17, 2016
Everything just perfect, and the staff so friendly
Comment from Hotel Management
Jun 18, 2016 by Mahmoud, Hotel Management
Dear Mr. Gad, We would like to thank you for taking the time to share your comments with us. Comments like yours drive us to strive even further and continually maintain the excellent standard of services. Once again thank you for your comments and looking forward to welcome you once again at our Steigeneberger hotel.
4 out of 5
by A verified traveler

Posted Apr 14, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016
thank you for your comments and looking forward to welcome you once again at our Steigeneberger Aqua Magic hotel.
4 out of 5
by A verified traveler

Schönes Hotel in trostloser Gegend

Posted Mar 28, 2016 on Hotels
Auch wenn das Hotel wirklich super ist, das Baden oder Schnorcheln im Meer ist jedoch unmöglich, da kein Riff vorhanden ist und das Meer über über 100m flach abfallend ist und nur bis zu den Oberschenkeln geht.
5 out of 5
by A verified traveler from Alès

hôtel bon standing, activités proposées variées

Posted Mar 20, 2016
Pros: l'accueil, la restauration en général, le confort des lieux.
Cons: proposer une restauration plus variée dans les restaurant d'extérieur à midi (surtout hamburgers frites et pizza même si de qualité)
Location: quartier des grands hôtels; peu de choses à voir à proximité...
avons passés une excellente semaine; de détente (piscine, mer) et d'activités extérieures : ballade en mer, découverte du désert.