Posted Oct 13, 2016
I stayed 4 days in this Hotel, everything was great.. first of all smiley man (Ayman) was waiting for us in the airport, he was very polite and he drive us to the hotel by new clean van.
we arrived at 11:00 am to the hotel which was early , a very helpful man was waiting for us with warmth greetings ,he introduced himself ,Mr.Majdi (Senior Front Office Manager), he asked as to have seats in the lobby and give his instructions to one of the front disk staff to finish check in procedures quickly and take as to have our late breakfast.
we had our late breakfast in the Italian restaurant, the hotel was crowded because it was holiday in Egypt, but the next day most families left the hotel because of working days and schools in Egypt.
we had free upgrade for family room, it was pool view with nice balcony , mini bar just with water and Coca-Cola cans without anything else, it was poor minibar , the room was clean and smells good, the bathroom without shampoo or body lotion but we got them after asking for them.
The food was great and delicious with many options, all restaurants were great and clean, chefs were professional especially (So'ad and Moh.) in the omelette section,and the chef for Italian food in the main rest.
The best service we had it was on the Beach, towel guys ( Mahmoud ,Hazem ) ,Beach waiters(Georges ,Bullous ,Daniel) were very helpful and friendly. they made our days.
Mr.Magdi was always available , and he approved all our requests as late checkout.