Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
71% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Saudi

Stay in Gouna

Posted Jul 20, 2016
Pros: Restaurant daily menu
Cons: Nothing
Location: Excellent
Check in is very easy, welcome staff, excellent location, facilities and excellent food menues , I enjoyed my stay, it was one of the best vacations for me and my family
2 out of 5
by A verified traveler from Bahrain

Bad experience

Posted Jul 17, 2016
I had senior citizens and requested to be close to the restaurant and the main facilities of the hotel and the reception staff insisted to put at the far back end of the hotel !!! Food variety and quality was poor due. It was a holiday season and the staff specially the reception couldn't handle the crowd. However the price was reasonable for such inappropriate experience which I will not repeat again
3 out of 5
by A verified traveler

OK hotel. Not sure if El Gouna has anything better

Posted Jul 14, 2016
Look, I was good with almost everything except the ridiculous towel arrangement. They give you these towel cards, and if you don't give them all back they want 200LE. I'm not stealing towels. And it's not the money. It's the concept. Kids don't know about the card. And there isn't always someone at the towel cart (I had to get the cards myself twice). So, it should be thought out better. Then my Amex and Visa weren't working there. They claimed it was my cards. But they worked at Oberoi (Sahl Hasheesh) just perfectly. Which makes me think they are equipped to deal with foreign visitors. Even when there was a connection issue, Oberoi staff just called it in and handled it. The staff at Steinberger looked at me like "What's next?" Done with El Gouna. If you want a slice of heaven in Egypt, it's Oberoi. Sahl Hasheesh in general.
5 out of 5
by A verified traveler

Amazing hotel, with the best lagoon in Gouna!

Posted May 3, 2016
Pros: The staff were very friendly! Specially Hussein the barman
Enjoyed every minute of it, the food was good and fresh, the staff were very friendly, and the suite was clean and comfy
Comment from Hotel Management
Jun 14, 2016 by Guest relation manager, Hotel Management
Dear Sherif, Thank you very much for your valuable time to write a positive comment .It is a pleasure to read that you enjoyed your time with us . We look forward to welcome you back to here in nearest future! Kindest Regards, Steigenberger Golf Resort Team
4 out of 5
by Mohamed

Posted Apr 20, 2016 on Hotels
Great
Comment from Hotel Management
Jun 14, 2016 by Guest Relation Manager, Hotel Management
Dear Mohamed, Thank you very much for your valuable time to write a positive comment .It is a pleasure to read that you enjoyed your time with us . We look forward to welcome you back to here in nearest future! Kindest Regards, Steigenberger Golf Resort Team
3 out of 5
by Werner from Zug

Kein Aushängeschild für die Steigenberger Gruppe

Posted Jan 25, 2016 on Hotels
Ziemlich enttäuschende Gesamtbilanz. Eher 3, statt 5 Sterne Standard. Positiv: das grosse Zimmer und die grosse Terrasse - aber warum keine Liegestühle? Reichhaltiges Frühstücksbuffet. Ruhige Umgebung. Recht guter Service mit einigen Topleuten. Das Negative überwiegt: schäbige Lobby, deprimierendes Hauptrestaurant, überbewertetes Gourmetrestaurant- mit öffentlichem Durchgang zum Aussichtsturm(!)Viele Treppen-keine Aufzüge. Nicht Golfer finden in El Gouna Besseres und Stilvolleres.
Comment from Hotel Management
Jun 15, 2016 by Guest Relation Manager, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt im Steigenberger Golf Resort El Gouna und Feedback. Wir schätzen Ihren Kommentar über unsere Zimmer, Frühstücksbuffet uns Service . Bezüglich Ihren Anmerkungen , wir werden die entsprechenden Abteilungen unverzueglich informieren. Wir hoffen, Sie bald wieder bei uns im Hause begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Steigenberger Golf Resort El Gouna Team
4 out of 5
by MOHAMED from Cairo

perfect stay

Posted Jan 15, 2016 on Hotels
Amazing stay and friendly staff
Comment from Hotel Management
Jun 14, 2016 by Guest Relation Manager, Hotel Management
Dear Mohamed, Thank you very much for your valuable time to write a positive comment .It is a pleasure to read that you enjoyed your time with us . We look forward to welcome you back to here in nearest future! Kindest Regards, Steigenberger Golf Resort Team
5 out of 5
by Hala from Watford UK

Luxury stay, highly recommend

Posted Jan 5, 2016 on Hotels
Luxury hotel, comfortable suite, fabulous views, great service. El Gouna is one of the nicest(though very expensive) areas in Hurgada.
Comment from Hotel Management
Jun 14, 2016 by Guest Relation Manager, Hotel Management
Dear Hala, Thank you very much for your valuable time to write a positive comment .It is a pleasure to read that you enjoyed your time with us . We look forward to welcome you back to here in nearest future! Kindest Regards, Steigenberger Golf Resort Team
4 out of 5
by sherif

This traveler left a rating score only Posted Jan 1, 2016 on Hotels
3 out of 5
by Ravi L.

reasonable hotel, weak service

Posted Dec 10, 2015 on HotelClub
Hotel amenities quite good and well located. Plenty of people hawking their wares constantly trying to sell safari trips and massages and are very persistent. Night before departure woken up at midnight and asked if I was checking out the next day? Seemed odd to be asking this at this time. Reception staff not well trained and catering staff average.