- Liked: Staff & service, amenities
- Disliked: Property conditions & facilities
I am a keen snooker player. The hotel advertising showed a large snooker table. This was a deciding factor for me. Sadly the table was no longer used - apart from putting drinks onto. The hotel is in need of total refurbishment. Having lodged a complaint about the aircon unit and a dead light bulb nothing happened for over 24 hours. Then they offered another room. They wanted me to sign a disclaimer first to say that I was satisfied with the “upgrade” and that a basket of fruit would be sent to my new room. I suggested a bottle of wine instead - cost £9. The manager had me in his office twice over this whole affair. They would not give me a bottle of wine but happy to give me a “free” late checkout and two more al a carte dining options instead (as these do not show up on the balance sheet). The room next to mine was undergoing building works, there was plaster falling off the wall in my bedroom next to the bathroom, there was no sink plug or bath plug. I watched a member of staff water down orange juice for a dispenser. The inclusive alcohol was below standard for a typical AI resort. The Oriental restaurant serves only middle eastern food and in the Orca fish restaurant there was no choice of menu - strange for an al a carte venue. The waiters and room attendants were very friendly but chaotic in their approach. The one redeeming aspect of this property was the man made lagoon. Plenty of space for swimming and keeping away from the beach hawkers.