Ratings based on 1,451 Verified Reviews

3.5 out of 5
75% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nantucket

Posted Jan 22, 2018
Great staff , nice room, easy access , good location close to the bus station and main street
Comment from Hotel Management
Jan 22, 2018 by Brian/FOM, Hotel Management
Thank you Ronny for your comments - Our staff's mission is to ensure our guests have an enjoyable stay at a great location! Please come see us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lowell, MA

A Hidden Jewell

Posted Jan 16, 2018
I've been visiting Hyannis and West Yarmouth since 1996 and didn't take Heritage House into account maybe because of its location. From the outside you cant really tell how nice it is inside. I was pleased with the room and the hotel facilities. Kudos to the front desk and maintenance for quickly addressing an issue with heat.
Comment from Hotel Management
Jan 17, 2018 by Brian/FOM, Hotel Management
Fernando and Toni, thank you for your business. I'm glad the staff was attentive to your needs and resolved it promptly. We look forward to seeing you again
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy check in!

Posted Jan 16, 2018
The check in was very easy - got my room, turned on the fan to block out hotel noise, and slept all night! A great experience!
Comment from Hotel Management
Jan 17, 2018 by Brian/FOM, Hotel Management
Thank you for your comments, please come see us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Amherst MA

great location, right on Main St. in Hyannis

Posted Jan 11, 2018
Pros: cost
Location: great restaurants
Sarah gave us excellent customer service! She was very accommodating and helped us with all of our requests.
Comment from Hotel Management
Jan 17, 2018 by Brian/FOM, Hotel Management
Thank you Wendy for your review! Our staff go the extra mile to make sure our guests are happy. Please come see us again
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2018
The front desk needs too be much more attentive there not really willing too help for instant I ask for a wine opener, the front desk said they didn’t have one I may have accepted that answer if there wasn’t a bar in this establishment
Comment from Hotel Management
Jan 7, 2018 by Brian, Hotel Management
I apologize that we didn't have an opener for you to use. Please come visit us again!
2 out of 5
by A verified traveler from Warwick, RI

Downtown Hyanis hotel

Posted Dec 4, 2017
Pros: The location and bedding.
Cons: Warm things up. Don't be so cheaply run.
Location: It is on Main st which allowed us to walk to the activities that were taking place. We also were close enough to walk the harbor for the boat parade.
The hallways and elevator were very cold. The indoor pool was also very cold. It was so cold that my husband didn't even venture in after dipping a toe in. I only stayed in for 1 minute. The walls were so thin that every night I was kept up by my neighbors voices through the walls. I was also woken up at 6:45 by a man coughing and clearing his throat loudly. The continental breakfast was a joke. There was literally 2 oranges on a table instead of a bowl of fruit. The attendant would bring out 1 yogurt at a time. It very cheaply done. We ended up going out for breakfast the other two mornings. I did explain our complaints to the desk manager and he did say that he has had complaints before about the pool and building temperatures, but the owner does it to save money. We will not go back. The beds were comfortable and the location was great.
Comment from Hotel Management
Dec 20, 2017 by Brian/FOM, Hotel Management
Thank you for your comments Eileen, we'll be sure to pass along your review to the proper departments.
3 out of 5
Recommended
for Couples
by A verified traveler from North shore of MA

great hotel and accommodations

Posted Dec 4, 2017
Pros: accommodations were perfect. staff were helpful re: recommending a breakfast place nearby.
Cons: eliminate problem neighbors, however I don't know how anyone would do that.
Location: trip was to visit JFK Museum, which had closed the day before for the winter. Also, some recommended restaurants were closed for the season.
booked into #316 next to very noisy neighbors. complained the next morning and was told that I should have called while it was going on. Their TV was on well past midnight-loudly. At 5 am they started arguing. we could hear every word. Desk manager said to come back at noon and see if he could move us or them. Came back at 1pm and found different manager who knew nothing about the problem However, he finally moved us down the hall to #303 after 3 pm. Finally got a good night's sleep. Would like to thank the two housekeepers who moved us and made sure we were comfortable. They also secured new keys for the new room. All in all, the hotel was beautiful, and I would recommend it. However, noisy neighbors ruined out trip.
Comment from Hotel Management
Dec 7, 2017 by Brian/FOM, Hotel Management
Carol, my apologies for the noisy neighbors - As I had mentioned the following morning, we have been more than happy to address the issue as it was going on - Please feel free to contact me should your travels bring you back to Cape Cod, and allow me an opportunity to make it right!
3 out of 5
Recommended
for Everyone
by A verified traveler from cape cod

Posted Nov 29, 2017
Good hotel they don’t bother u and let u enjoy your stay without a hassle. If I could recommend a hotel I’d say go to this one and go on Expedia first. They also have a pool and a nice breakfast in the morning so please go and write about your experience too !
Comment from Hotel Management
Dec 1, 2017 by Brian/FOM, Hotel Management
Thank you Mickey, we appreciate your business, please come back and see us again
5 out of 5
Recommended
for Everyone
by A verified traveler from Nantucket,MA

nice hotel

Posted Nov 28, 2017
Was my first time there....love it...just wish they had microwave in the room or somewhere in the hotel that i would have access to...but other than that it was a great stay
Comment from Hotel Management
Nov 28, 2017 by Brian / FOM, Hotel Management
Thank you for your comments. Please come see us again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Pros: Comfortable rooms, clean and private.
Cons: Security on outside entrances.
Location: Lots of restaurants nearby and retail shops. All in walking distance. The JFK Museum is within a 5 minute walk.
Location is great if you want to be near restaurants and retail stores. Very professional staff with nice accommodations. We are repeat customers and like it very much.
Comment from Hotel Management
Nov 27, 2017 by Brian , Hotel Management
Thank you for your review we look forward to seeing you again