Nice 3 star hotel- beware of traffic noise!
Posted Jan 11, 2013
Without a doubt, this hotel has some of the best staff I have ever seen in a three star hotel. Some of the front desk staff were excellent, and if there was ever a problem, they always addressed it promptly and were always pleasant, even when I arrived at 2:30 am after a long flight from Hong Kong. The staff in the restaurant were particularly attentive, especially a young server named Suresh, who was especially kind and attentive to any of my requests. Everyone, from the room cleaners to the guards at the front door, spoke some English. My main quibbles with the restaurant was with the upkeep of the hotel and the noise from the street, since the front of the hotel is literally inches from a very busy road. As there are no sidewalks, it makes it extremely dangerous to walk anywhere in the neighbourhood, as you are walking right beside traffic! Also, while the restaurant staff was excellent, the food was not up to par.
After a few days,because of the traffic, I asked Expedia to see if they could get a refund so that I could move to another hotel. The hotel agreed, but under the condition that I have to forego the following day's refund. After a lot of calls between myself, Expedia and the hotel, I finally recieved the following day;s tariff. Still, this episode left a bad taste in my mouth.
Overall, nice hotel in the 3 star range.