Definitely not 5 Star, more like 1 or 2 Star
Posted Feb 17, 2016 on Hotels
The hotels general areas (reception and restaurants) are of a 5 star quality but the rooms are only a 1 or 2 star!!. The 1st room we were allocated was really dirty and run down. The bathroom had lots of mold in the shower and the inside of the basins were brown with dirt. After complaining to management, was moved to a cleaner/newer room, but this was next to a maintenance room/service elevator. Spent a miserable night in this 2nd room and complained to management again first thing next morning. Was told that another room would only be available around 2pm but eventually moved to this 3rd room only around 3pm. In any case, this room was only slightly better than the previous 2. It also had off-white, frayed towels and linens and water spots all over the bathroom glass doors. Wasted the whole day just waiting to be relocated. Will never recommend this hotel to anyone since the rooms come no where near other 5 star hotels in India like Sofitel Mumbai BKC, ITC Rajputana, Eros Shangri La Delhi and Leela Palace Chennai.
Not a Staff problem, though. Owners need to just refurbish the rooms more often.