1/5 Terrible
Pallavi
Traveled with family
Nov 23, 2021
Liked: Staff & service
Disliked: Property conditions & facilities
I had originally booked a standard room only to realize it had dead insects and a flooded bathroom. We upgraded to a suite as we were tired from a 24 hr flight and was told it would cost us 120$ per night. During checkout they told us the 120$ was on top of the price we had already paid for the standard room. Which was drastically different from what the front desk guy told us when we were trying to upgrade. Sneaky staff that needs better training and communication. They miss out on informing the fine print. Expedia couldnt help either. We ended paying triple the amount.
The bathrooms have gaps between the curtain and glass. Everything can be seen from the outside. Told the staff and they didnt do anything.
The dining - Celebrated our anniversary lunch at the Dining Room restaurant. We were a party of 9 and the host created a scene when we requested her to join 2 tables to accommodate all of us together. After I said let me talk to your manager, she finally gave in. The food was equally bad. Uncooked pasta was served.
The only nice thing I can say about the stay was the breakfast buffet. The staff serving during this time were super sweet and helpful.
Overall, considering the $$$ they are charging, they can do so much better. Not staying here again.
Stayed 17 nights in Nov 2021