Ratings based on 215 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from williams lake , b.c. canada

Nice hotel

Posted Mar 12, 2018
Friendly staff and very clean hotel . Great service and wifi worked as much as needed . Great location .
Comment from Hotel Management
Mar 15, 2018 by Gerente General-, Hotel Management
Apreciado Huésped. Reciba un cordial saludo . Agradecemos y valoramos sus comentarios positivos respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Cordialmente. Maria Fernanda Alvarado Gaitan Hotel ESTELAR Altamira
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Picturesque hotel

Posted Mar 11, 2018
This hotel is hidden from the noise of the city. Good service but the personnel should be trained to be more attentive. It has a beautiful view of the mountains, the garden and pool are perfect to sit and relax. The only problem we see is the entrance, as it Is located on a busy street, ionce inside you do not hear any noise.
Comment from Hotel Management
Mar 13, 2018 by Gerente General, Hotel Management
Apreciado Huésped reciba cordial cordial saludo, Es muy grato leer comentarios tan positivos como el suyo , nos complace saber que hemos cumplido con sus expectativas y nos comprometen a seguir trabajando para ser mejores cada día. Esperamos nos de la oportunidad de tenerlo de nuevo en nuestro hotel. saludos cordiales, MARIA FERNANDA ALVARADO GAITAN Gerente General - Hotel ESTELAR Altamira
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, Indiana

Clean Friendly beautiful view to mountains

Posted Feb 12, 2018
Pros: Everything!
Cons: Nothing! keep up the good work!
Location: There are plenty of things to do near by and the location is good right at the edge of the city, and near the Airport.
The staff was very cordial and helpful, rooms very clean and nice, several things to do and the food was delicious. On one side beautiful view to the mountains and the other a very nice view to the city. I will come back again and will recommend to friends and relatives. Prices were reasonable. Very nice place to stay !!!
Comment from Hotel Management
Feb 16, 2018 by Maria Fernanda Alvarado Gaitan Gerente General, Hotel Management
Estimada señora Nidia reciba un cordial saludo: Nos complace saber que su experiencia en nuestro hotel ha sido positiva y nos gustaria recibirlo nuevamente. Le deseamos un pronto regreso !!! cordialmente, Maria Fernanda Alvarado Gaitan Gerente General Hotel ESTELAR Altamira
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, Canada

Excellent hotel

Posted Feb 4, 2018
It is a superb hotel, located few minutes away from Ibague downtown, the room was very clean, nice, excellent service room and the staff in the hotel was very friendly and polite.
Comment from Hotel Management
Feb 17, 2018 by Maria Fernanda Alvarado Gaitan Gerente General, Hotel Management
Estimado señor Jorge Enrique reciba un cordial saludo: Nos complace saber que llenamos sus expectativas !!! Reciba nuestro agradecimiento en nombre de todo nuestro equipo. Le deseamos un pronto regreso !!! cordialmente, Maria Fernanda Alvarado Gaitan Gerente General Hotel ESTELAR Altamira
5 out of 5
by leonard

I will return

Posted Dec 16, 2017 on Hotels
Nice hotel...great helpful staff
Comment from Hotel Management
Dec 22, 2017 by Maria Fernanda, Hotel Management
Apreciado señor Leonard reciba un cordial saludo: Es muy agradable recibir sus comentarios sobre nuestro personal ¡Gracias por tomarse el tiempo de calificar nuestro hotel! ¡Esperamos que regrese pronto! Saludos cordiales, Maria Fernanda Alvarado Gerente General -Hotel ESTELAR Altamira
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco CA

Excellent hotel

Posted Nov 26, 2017
Very nice place with fabulous staff and great food.
Comment from Hotel Management
Nov 28, 2017 by Maria Fernanda Alvarado Gaitan Gerente General, Hotel Management
Apreciado señor Luis reciba un cordial saludo, Es muy grato leer comentarios tan positivos como el suyo , nos complace saber que hemos cumplido con sus expectativas y nos comprometen a seguir trabajando. Esperamos nos de la oportunidad de tenerlo de nuevo en nuestro hotel. saludos cordiales, MARIA FERNANDA ALVARADO GAITAN Gerente General - Hotel ESTELAR Altamira
4 out of 5
by Maria

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 10, 2017 by Maria Fernanda, Hotel Management
Cordial saludo señora Maria: Gracias por tomarse el tiempo en calificarnos. Es importante para nosotros conocer el grado de satisfacción de nuestros clientes. Le deseamos un pronto regreso !!! cordialmente, Maria Fernanda Alvarado Gaitan Gerente General Hotel ESTELAR Altamira
4 out of 5
by Claudia lucia

Posted Oct 3, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017 by Maria Fernanda, Hotel Management
Estimada señora Claudia reciba un cordial saludo; Agradecemos el tiempo que nos dedicó para permitirnos conocer la calificación de nuestro hotel. ¡Esperamos que regrese pronto! Saludos cordiales, Maria Fernanda Alvarado Gaitan Gerente General -Hotel ESTELAR Altamira
2 out of 5
by A verified traveler

Bye Bye, Estelar! See ya never!

Posted Sep 29, 2017
Pros: The location, and the pool is nice.
Cons: They need to update the place physically and they need customer service training. Its like they just didn't want to help me, because work.
Location: Ibague is interesting town. Strong musical heritage.
The Estelar is supposed to guarantee good customer service, and although I am a frequent traveller at that hotel, I was just treated like some dumb tourist they could squeeze. I would like to start by saying I am bilingual, so none of this was a language problem. Here we go! 1 No do not disturb sign and none was provided although I asked. We were awoken 3 times during a weekend stay by the staff. 2 The room door had paint missing on the outside, and the security chain setup on the inside had screws loose. 3 Slow room service. Requested bottle opener 1x, and ice another time, and each time it took about an hour. 4 I mistakenly made the reservation for only 1 person. On Expedia, the 2nd person would have cost $4 per night. At check-in, it $12 per night. When I asked for a discount, showing my reservation included breakfast for 2, I was told that meant breakfast for 2 days, not for 2 people. BS. 5 There was a dispute over the taxes at check-out. You have to pay a VAT if you stay in the country for 90+ days. At check-in, I used my passport card to check in, so I didn't show my entry stamp. At check-out, I was presented with a bill including the tax. OK, I had a scanned copy of my passport & entry stamp on my computer to prove I was under 90 days, but then they switched tactics. The 2nd guest in my room was a Colombian national, so I would have to pay. In previous stays, we never had to pay, as long as the room was in the foreigners name and the foreigner paid.
Comment from Hotel Management
Oct 5, 2017 by Maria Fernanda Alvarado Gaitan Gerente General, Hotel Management
Estimada señora Dela reciba un cordial saludo: Queremos agradecerle el tiempo que se tomo para calificar nuestro hotel y permitirnos conocer en detalle sus comentarios los cuales nos permiten mejorar nuestro servicio, por lo cual hemos revisado cada una de sus observaciones para tomar las acciones pertinentes. Queremos reiterarle que nuestro objetivo siempre será ofrecer el mejor servicio y cubrir las necesidades de todos nuestros huéspedes, sin embargo hay situaciones ajenas a nosotros que no podemos cambiar debido a aspectos legales en Colombia. Le ofrecemos excusas si la experiencia vivida no fue positiva y esperamos que regrese pronto para tener la oportunidad de resarcir este momento. Cordialmente, Maria Fernanda Alvarado Gaitan Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

WIFI

Posted Sep 25, 2017
WIFI doesnt work properly. Bussiness Center dont have Air Conditioner..........................................................
Comment from Hotel Management
Sep 30, 2017 by Maria Fernanda Alvarado Gaitan- Gerente General, Hotel Management
Estimado señor Erick: Agradecemos el tiempo que nos dedicó para darnos a conocer en detalle sus comentarios, ya que son oportunidades de mejoras en nuestro servicio. ¡Esperamos que regrese pronto! Saludos cordiales, Maria Fernanda Alvarado Gaitan Gerente General -Hotel ESTELAR Altamira