Ratings based on 157 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

The hotel is beautiful and quiet!

Posted Mar 28, 2017
Pros: The hotel is clean, staff is kind, breakfast buffet delicious.
We planned a anniversary weekend and was awesome, staff was kind and location is great.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 11, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

perfect place

Posted Apr 8, 2016
Pros: staff and decor
great hotel, nice décor, friendly and professional staff, relaxing definitely the best place to stay in Ibague...
5 out of 5
by Alexis Ivan

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Maria Fernanda, Hotel Management
señor Alexis, agradecemos su tiempo y calificacion de nuestro hotel. Esperamos poder seguir ofreciendole nuestros servicios en una aproxima oportunidad. Maria Fernanda Alvarado Gerente General
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 19, 2016
BAD FACILITY MAINTENANCE. GOOD ROOM SERVICE.....................................................................................................................................................................
Comment from Hotel Management
Jan 29, 2016 by María Fernanda Alvarado G. General Mangager, Hotel Management
Dear Guest we thanks for you comments, we keeping work hard to make a good service for our guest like you. HAve a nice day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2016
It is a nice hotel and I would return. The registration desk personnel and front door staff were very helpful. Food was really good however service was somewhat slow. May be that the majority of services was via buffet. Room was clean and housekeeping very pleasant. Not sure of the solution, but it was difficult to walk from room to elevator at night due to flying insects.
Comment from Hotel Management
Feb 1, 2016 by Maria Fernanda Alvarado G. General Mananger, Hotel Management
Dear Guest, For us it is very important to receive comments like yours, since it allows us to continue working with effort to provide our guests the best quality service and friendliness . Many thanks for you comments,
4 out of 5
by HUMBERTO from Bogotá

Very nice stay

Posted Jan 2, 2016 on Hotels
Was a very nice stay over the holidays. Rooms have a beautiful view of the mountains and we saw the loveliest sunrises and sunsets. Guest services were excellent, especially pool, sauna, jacuzzi. Buffet breakfast is excellent. Rooms don´t have coffee makers and had to ask for toiletries, but room was clean and austere. Room service a bit slow, but all in all a good value.
Comment from Hotel Management
Apr 2, 2016 by Maria Fernanda, Hotel Management
Mister Humberto, We thanks for you comments , we still working so hard to be a give a good service yor our gests like you. HAve a nice day. María Fernanda Alvarado G General Mananger
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the city

Posted Jan 2, 2016
Always great service and amenities very friendly staff
Comment from Hotel Management
Jan 29, 2016 by María Fernanda Alvarado G. General Mananger, Hotel Management
Dear guest many thanks for you comments, we still working so hard to give to all guest a excellent service. Enjoy your day
5 out of 5
Recommended
for Everyone
by A verified traveler from ibague colombia

Nice overall experience

Posted Dec 15, 2015
The hotel and the staff give you a great stay, clean, courteous, great food
Comment from Hotel Management
Dec 30, 2015 by John Jairo Martinez , Hotel Management
Dear guest, thakns fr you comments. We are still working everyday to give tou your gest the best service all day
5 out of 5
by A verified traveler

Birdwatching

Posted Dec 11, 2015 on Hotels
Great hotel. Nice pool!
Comment from Hotel Management
Mar 5, 2016 by Maria Fernanda, Hotel Management
Dear guest thanks for you comments, we still working everyday to make a great service fou our guest