Ratings based on 17 Verified Reviews

3.9 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

perfect place

Posted Apr 8, 2016
Pros: staff and decor
great hotel, nice décor, friendly and professional staff, relaxing definitely the best place to stay in Ibague...
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 19, 2016
BAD FACILITY MAINTENANCE. GOOD ROOM SERVICE.....................................................................................................................................................................
Comment from Hotel Management
Jan 29, 2016 by María Fernanda Alvarado G. General Mangager, Hotel Management
Dear Guest we thanks for you comments, we keeping work hard to make a good service for our guest like you. HAve a nice day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2016
It is a nice hotel and I would return. The registration desk personnel and front door staff were very helpful. Food was really good however service was somewhat slow. May be that the majority of services was via buffet. Room was clean and housekeeping very pleasant. Not sure of the solution, but it was difficult to walk from room to elevator at night due to flying insects.
Comment from Hotel Management
Feb 1, 2016 by Maria Fernanda Alvarado G. General Mananger, Hotel Management
Dear Guest, For us it is very important to receive comments like yours, since it allows us to continue working with effort to provide our guests the best quality service and friendliness . Many thanks for you comments,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the city

Posted Jan 2, 2016
Always great service and amenities very friendly staff
Comment from Hotel Management
Jan 29, 2016 by María Fernanda Alvarado G. General Mananger, Hotel Management
Dear guest many thanks for you comments, we still working so hard to give to all guest a excellent service. Enjoy your day
5 out of 5
Recommended
for Everyone
by A verified traveler from ibague colombia

Nice overall experience

Posted Dec 15, 2015
The hotel and the staff give you a great stay, clean, courteous, great food
Comment from Hotel Management
Dec 30, 2015 by John Jairo Martinez , Hotel Management
Dear guest, thakns fr you comments. We are still working everyday to give tou your gest the best service all day
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2015
It was a great experience and a beautiful hotel. The only issue we had was the room faced the road and we heard traffic all night.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice quiet hotel

Posted Aug 31, 2015
Nice quiet hotel away from the hustle and bustle of the city. Lovely food and staff. Had a leisurely swim in the pool and enjoyed the jaquzzis. Great for a romantic overnight stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota COL - Edmonton Canada

One businessDay

Posted Jul 30, 2015
Pros: Food and friendly staff Great Hamburguers ¡¡
Cons: The snacks prices are high but room service is cheap..
Location: Central and easy localization City traffic sometimes is hard...
Nice hotel for business meetings, rest and enjoy good company Best hotel at this time in Ibague
Comment from Hotel Management
Aug 7, 2015 by Maria Fernanda Alvarado , Hotel Management
Dear guest, We thanks for you comments, have a nice day Maria Fernanda Alvarado G. General Manager
2 out of 5
by A verified traveler from Bogota

Too expensive for the comfort!!!

Posted May 21, 2015
Pros: Nothing
Cons: mattress, beds, bedroom
I stayed there for the weekend. Location is ok and the main attention of the facility is the pool, but nowadays the pool is surrounded by this glass fencing, which makes it unattractable. and it is still too expensive!!. At the bedroom the beds are AWEFUL!!! and even so I had 2 bed in my bedroom, and had to change from bed to another every night, uncomfortable. Every morning I was in pain with my back and the service room told me that all beds are the same, they just flip out the mattress and that's it. There are better hotels in downtown area La Pola, I really don't recommend this hotel.
Comment from Hotel Management
May 27, 2015 by Gerente General., Hotel Management
Señor Germán, Sus comentarios nos ayudan a plantear acciones de mejora, agradecemos su atención y estaremos listos a atenderlo de nuevo. Cordial saludo, María Fernanda Alvarado. Gerente General.
3 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Best of what's there

Posted Jan 4, 2015
Hotel is in need of an update. Staff was very friendly. Sheets on the bed had a plastic feeling. Towels were middle school gym class quality. Missing furniture in my room. Nice side table and ottoman but was missing the chair. Breakfast was always the same.
Comment from Hotel Management
Jul 18, 2015 by Hotel ESTELAR Altamira, Hotel Management
Dear Guest: We appreciate the time you took us to let us know in detail your comments, as they are opportunities for improvement in our service. We hope to come back and visit us soon! Best regards, Maria Fernanda Alvarado Gaitan General Manager -Hotel ESTELAR Altamira