Ratings based on 169 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel into of the city

Posted Jun 7, 2017
My family and I were there for 7 days we liked everything and we hope come back
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Beautiful hotel. The best in Ibague

Posted May 29, 2017
This was our second visit to Ibague. Last trip we stayed in different hotels included Ambala and Casa Morales, but this hotel makes the difference. It's so awesome to see places like this with high standars in Ibague. The hotel is very pretty and clean. We were lucky to stay in a big nice room in front of the pool. This room had a huge patio with tables and chairs. Very nice when you have family and friends visiting. The pool, the gym and other facilities are nice as well, but we didn't like the pool and Jacuzzi schedule. You can access to it at 9 am and they close at 8pm; however, they start the maintenance one hour before they close and you can not use it. Basically you have pool only until 7pm. All the staff is nice and friendly, willing to help you with everything. They have two restaurants. The Italian restaurant is nicer than the bistro one... the food is just okay. If you are staying more than a couple of nights in Ibague, we recommend you to visit way nicer restaurants with better prices like "el ilustre, o altavista" In general the hotel was nice. We like it a lot and recommend it to everybody.
Comment from Hotel Management
May 31, 2017 by Maria Fernanda Alvarado Gaitan, Hotel Management
Estimado huésped reciba un cordial saludo, Es muy grato leer comentarios tan positivos como el suyo , nos complace saber que hemos cumplido con sus expectativas tanto del hotel como la atención de nuestro personal; nos sentimos cada día más comprometidos en seguir trabajando por entregarle un servicio ESTELAR !!! Le deseamos un pronto regreso. saludos cordiales, MARIA FERNANDA ALVARADO GAITAN Gerente General - Hotel ESTELAR Altamira
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

The hotel is beautiful and quiet!

Posted Mar 28, 2017
Pros: The hotel is clean, staff is kind, breakfast buffet delicious.
We planned a anniversary weekend and was awesome, staff was kind and location is great.
1 out of 5
by Mauricio

Awful!!!!!!!!!!

Posted Mar 12, 2017 on Hotels
Terrible!!! My son and niece got Salmonella from the breakfast eggs! The manager didn't assume any responsibility for any thing. The worst service! NEVER BACK THERE!!!! Maybe 2 stars for the hotel. Awful experience!!!!
Comment from Hotel Management
Mar 16, 2017 by Maria Fernanda, Hotel Management
Estimado cliente Agradecemos el tiempo que se ha tomado para hacernos llegar sus observaciones, ya que esto nos ayuda a tomar acciones en pro del buen servicio y la satisfacción de nuestros clientes. Con respecto a su comentario y como le manifesté a la persona implicada en incidente es muy difícil hacer la trazabilidad de lo sucedido ya que el tiempo transcurrido entre el hecho y el comentario fue muy largo. Para nosotros es muy importante informarle que contamos con todos los certificados, permisos, análisis y registros que nos exigen los entes reguladores y la cadena ESTELAR, en razón de esto se reforzaran las capacitaciones a nuestro personal de manipulación y supervisión de nuestras materias primas desde el recibo hasta el producto terminado. Muchas Gracias Jaime Bolivar Gerente de servicio Hotel ESTELAR Altamira
4 out of 5
by Luis

3 days for a wedding

Posted Mar 12, 2017 on Hotels
3 days for a wedding very good hotel.
Comment from Hotel Management
Mar 15, 2017 by Maria Fernanda, Hotel Management
Apreciado Huésped Es muy agradable recibir sus comentarios ¡Gracias por tomarse el tiempo de calificar nuestro hotel! ¡Esperamos que regrese pronto! Saludos cordiales, Maria Fernanda Alvarado Gerente General -Hotel ESTELAR Altamira
3 out of 5
by Mauricio

Only hotel in ibague! Otherwise never back

Posted Mar 5, 2017 on Hotels
Bad service
3 out of 5
by Ronald

Posted Jan 10, 2017 on Hotels
Property need major revamp
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
VV98Apreciado Huésped, Reciba un cordial saludo, Es muy grato leer comentarios tan positivos como el suyo , nos complace saber que hemos cumplido con sus expectativas y nos comprometen a seguir trabajando. Esperamos nos de la oportunidad de tenerlo de nuevo en nuestro hotel. saludos cordiales, MARIA FERNANDA ALVARADO G Gerente General - Hotel ESTELAR Altamira
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 11, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

perfect place

Posted Apr 8, 2016
Pros: staff and decor
great hotel, nice décor, friendly and professional staff, relaxing definitely the best place to stay in Ibague...
5 out of 5
by Alexis Ivan

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Maria Fernanda, Hotel Management
señor Alexis, agradecemos su tiempo y calificacion de nuestro hotel. Esperamos poder seguir ofreciendole nuestros servicios en una aproxima oportunidad. Maria Fernanda Alvarado Gerente General