Ratings based on 25 Verified Reviews

4.0 out of 5
100% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Wonderful hotel, close to plaza

Posted Jul 11, 2017
Pros: Location, pool, staff.
Cons: I really can't think of anything I would change.
We loved our 9 day stay here while we visited family. The location was perfect - near the pedestrian friendly shopping area leading to the main plaza, and plenty of restaurant options (including a good one at the hotel). The interior courtyard and pool gave us a respite from the busy streets, staff were fabulous, room was comfy and clean.
Comment from Hotel Management
Jul 18, 2017 by Sales, Hotel Management
Hi Connie, Glad you had a great experience. Really happy about that; we all go the extra mile to make our guests feel at home. Your comments are a wonderful reward for all of us and we have shared your comments with our team. Thanks much and we hope you come back soon. Cheers
4 out of 5
by Kerry

Posted May 2, 2017 on Hotels
Good food, attention to detail. Front desk manager helped load my friends wheel chair into taxi. I was very impressed. He went up and above with service. I regret I didn't get his name.
Comment from Hotel Management
Jun 1, 2017 by AM, Hotel Management
Thanks, Kerry. Really appreciate your comments. We will make sure the receptionist gets your comments. He will likely feel very proud he was able to provide an excellent service. We hope you can visit us again soon. Have a great day.
5 out of 5
by Estelle from Spalding

Lovely hotel, even lovelier staff.

Posted Aug 11, 2016 on Hotels
I had a few small problems at first but on contacting the manager (who is lovely!) she sorted them out then and there! If you have any problems, the staff are so ready and willing to help you out. The restaurant is really good and the food is delicious! And it's always a bonus to have a little pool to cool off and relax!
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
Thanks so much for your kind words. Very happy we were able to make your stay a great one. Really glad you enjoyed your stay, the food and the pool. Hope you come and visit us again soon. Have a wonderful holiday weekend.
1 out of 5
by carlos

Horrible

Posted Jul 29, 2015 on Hotels
Room to small pictures very misleading
Comment from Hotel Management
Apr 30, 2016 by AM, Hotel Management
Hi Carlos, Sad to hear your comments. Sorry you thought that the pictures are misleading. We could show you every room which picture is in Expedia. Perhaps those exact rooms were not available when you stayed with us. Also, the rooms in the website do not have air conditioner and many guests prefer to have AC, therefore, we have to honor guest's preferences. We are continuing the remodeling of the hotel (slowly but surely), so next time you visit us, we are sure you will like the rooms as we will have several rooms completely remodeled.
4 out of 5
by Edwin from Queens, NY

Great, profesional staff.

Posted Feb 4, 2015 on Hotels
Super friendly, helpful staff. I was always on the run, just kept my clothes and belongings in the room. But the staff was helpful with every question and concern I had. I loved the customer service which was provided to me.
Comment from Hotel Management
Apr 7, 2015 by AM, Hotel Management
Good morning Edwin, Thanks so much for your comments. We are thrilled to know you liked our staff and service :) It really motivates us knowing our guests' expectations are met. We hope you can visit us again soon. Don't hesitate to ask about our tours, which we will start in April 2015.
5 out of 5
Recommended
for Business Travelers
by Shon-tiyon from Alton, IL

The hotel of choice for Ibague

Posted Apr 9, 2014
Pros: I liked the atmosphere, professional staff, and excellent location of this hotel.
Cons: It would have been nice to have a gym and an Internet cafe as well.
Location: The hotel is not far from the bus depot and is in walking distance from the shopping district.
I can justify what I paid for staying here due to the ambiance of this hotel, excellent staff, and central location to the points of interest that I wanted to visit. Although there may be cheaper hotels in the area, it is worth it to see a bit more in order to stay here. A comfortable and classy choice for anyone staying in Ibague.
Comment from Hotel Management
Oct 18, 2014 by AM, Hotel Management
Thanks so much for your kind comment! It is wonderful to hear we are meeting our guests' expectations and needs. We hope you can visit again soon. Cheers
5 out of 5
Recommended
for Everyone
by A verified traveler

Exelente

Posted Jan 5, 2014
Pros: One of the things we enjoyed the best was the proximity to downtown and the staff..
Cons: I will probably add a Jacuzzi
Location: Downtown is just blocks away, the Ibague Cathedral and their beautiful narrow store alley ways where only pedestrian are allowed. If you like hiking,
We traveled from North Carolina and we choose this hotel based on its location from downtown Ibague, it was our best choice of our trip to Colombia. Downtown is just blocks away and the history of this hotel is amazing. It is not the 5 star hotel you might encounter in Bogota but I strongly recommend it. Pool was amazing, hotel staff very warm and friendly.. I cannot wait to go back again.
Comment from Hotel Management
Mar 20, 2014 by AM, Hotel Management
We are so glad you had such a great time. We thrive to please our guests and are extremely pleased to hear clients like you have an excellent experience. We look forward to having you again. Cheers
5 out of 5
by carlos

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by AM, Hotel Management
Buenas tardes Carlos, Muchas gracias por el rating. Nos place mucho que haya tenido una linda estadía. Lo esperamos pronto. Feliz día.
4 out of 5
by Edgar

limpio

Posted Feb 20, 2017 on Hotels
bueno y tranquilo
Comment from Hotel Management
Apr 10, 2017 by AM, Hotel Management
Buenas tardes Edgar, Muchas gracias por su comentario. Esperamos que nos visite de nuevo pronto. Feliz día.
4 out of 5
by NICOLAS

Posted Feb 23, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by AM, Hotel Management
Hola Nicolas, Muchas gracias por su puntaje, nos motiva mucho. Feliz dia