Rooftop terrace

Reviews of El Puerto Ibiza Hotel & Spa

4 out of 5
El Puerto Ibiza Hotel & Spa
Carrer de Carlos III, 24, Ibiza Town, Ibiza Island

Reviews

7.6

Good

Rating 10 - Excellent. 107 out of 385 reviews" "
Rating 8 - Good. 150 out of 385 reviews" "
Rating 6 - Okay. 82 out of 385 reviews" "
Rating 4 - Poor. 35 out of 385 reviews" "
Rating 2 - Terrible. 11 out of 385 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra, San Leandro

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the town centre
Nice hotel in the very centre of Ibiza town. Very friendly staff! Good size of the room!
Stayed 1 night in Nov 2023

10/10 Excellent

Carolina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facilities and good value for money
Stayed 3 nights in Oct 2023

8/10 Good

Tonghui

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bugs in the room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Roberto, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to have fun and relaxing
Stayed 2 nights in Sep 2023

4/10 Poor

Christina, Mississauga

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff were rude and short with us. When we asked for recommendations they said they didn’t know. The room was VERY expensive and I expected better facilities and service. The shower was very inconsistent with pressure and temperature. No shampoo or conditioner. Would not stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Celia

Stayed 2 nights in Sep 2023

10/10 Excellent

Aramis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great

8/10 Good

Malita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Yesica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located very near to the port/marina. The hotel offers a breakfast buffet with a lot of options and good flavor. The size of the room was good, same for the shower. I did not like the bed because was foam mattress and very soft for me. You need to pay 10 euros (only cash) for the pool/beach towel which is refundable if you return the towel.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room was very clean and new. Breakfast buffet was great. Walking distance to the harbor and Dalt Vila. Not very close to the beach but it was not expensive to take a taxi. I would highly recommend this hotel!
Stayed 3 nights in Jul 2023

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and central
Great location in the old town. Rooms are a good size and very clean. The rooftop pool is small, but has an excellent view and a good bar. In July, the price is too expensive for this type of hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Ashlie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Good location to old town and clubs!
Stayed 3 nights in Jun 2023

6/10 Okay

Hayley

Stayed 3 nights in May 2023

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with my stay and would definitely stay again. The rooms were spotless, beds comfortable. Modern decor, friendly staff and great location for walking and sightseeing.
Stayed 2 nights in May 2023

10/10 Excellent

Lynsey Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lovely, clean, spacious, beautiful, great location & staff rectified a small problem quickly, we’re friendly & helpful. Would definitely recommend.
Stayed 3 nights in Apr 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper hotel
Great hotel. Staff very helpful. Comfy bed, room a very good size. Good breakfast.
Stayed 5 nights in Nov 2022
Response from Manager on Feb 8, 2023
Dear Alex,Thank you for your comment.We are glad to know that you enjoyed your stay!We hope to see you againEl Puerto Ibiza Hotel Spa

8/10 Good

Maribelisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered friendly service and a great buffet breakfast. Great location in the center of Ibiza. Unfortunately for us, they closed the pool rooftop area for the season on the day we arrived. Overall it is a very nice hotel.

8/10 Good

Andy

Liked: Cleanliness, amenities, property conditions & facilities
I liked the desing inside the room and the location.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Really disappointing hotel and room. They call it “Junior Suite” awkward settings, noisy room, every time someone us the bathroom above you hear it plus the music coming. Some cheaper and better service with hotels close by.
Stayed 1 night in Oct 2022

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibiza Town
Hotel is in a good location and was worth the value for money!
Stayed 1 night in Sep 2022

10/10 Excellent

Melissa

Stayed 1 night in Sep 2022

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great, comfortable stay. Easy, convenient and very friendly staff.
Stayed 1 night in Oct 2022

8/10 Good

Pierre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good location
Stayed 1 night in Sep 2022

10/10 Excellent

JONATHAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean hotel
Hotel was lovely and clean. Good Aircon and nice room. The cleaner kept trying to come in multiple times whilst we were still in the room which was a little annoying but otherwise a decent experience
Stayed 1 night in Aug 2022

8/10 Good

Thomas, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Close to old town. Helpful staff
Stayed 2 nights in Sep 2022

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel
Really centrally located hotel! Very modern and clean and the staff are polite. I loved that it included breakfast. The only thing I would say was the issue was that the air con wasn't working very well during our trip on some nights not at all but overall very happy I booked this place!!
Stayed 4 nights in Apr 2022

2/10 Terrible

natalie

Stayed 1 night in May 2022

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very cleand and a good size. We were on 6th floor which have karger balcony and handy for the roof terrace
Stayed 5 nights in May 2022

10/10 Excellent

Betsy

Stayed 2 nights in Apr 2022

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very pleased with the decor and installations
Stayed 3 nights in Nov 2021
Response from El Puerto Ibiza Hotel Spa on Nov 19, 2021
Thank you so much for your comments! We hope to see you soon! Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from CUSTOMER on Dec 15, 2019
Dear customer, Thanks for staying with us. We appreciate your feedback! Have a good day, El Puerto Ibiza Hotel Spa

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing and so new only thing that could be improved is the cushions on bed for extra comfort but amazing all around and spa is beautiful I’ll be back in summer
Stayed 1 night in Nov 2019
Response from CUSTOMER on Dec 15, 2019
Dear customer, Thanks for staying with us. We appreciate your feedback! Have a good day, El Puerto Ibiza Hotel Spa

10/10 Excellent

Grade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with the jacuzzi in our room , and they changed our room immediately . The staff was extremely nice and helpful in tourist info . They allowed us a late check out. Vicinities was clean and beautifully modern inside . Defiantly a hotel I would go back to
Stayed 3 nights in Nov 2019
Response from Grade on Dec 15, 2019
Dear customer, Thanks for staying with us. We appreciate your feedback! Have a good day, El Puerto Ibiza Hotel Spa

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were pleasant, the property looked smart, location was great but there are definitely some teething problems, like the smell from the drain in the shower, however the main one is that it needs at least another 20 floors to not hear the noise from the adjoining club below. It starts at midnight & goes on till 5am, so not the peaceful break away that I was expecting!
Stayed 4 nights in Oct 2019
Response from customer on Dec 15, 2019
Dear customer, Thanks for staying with us. We appreciate your feedback! Have a good day, El Puerto Ibiza Hotel Spa

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Hotel felt very classy and clean. Reception staff so well and friendly. However minor flaws: dirty.coffee cup in my room is still there when i checked.out today. Some spa facilities are out of order and staff rarely there.
Stayed 3 nights in Oct 2019
Response from customer on Dec 15, 2019
Dear customer, Thanks for staying with us. We appreciate your feedback! Have a good day, El Puerto Ibiza Hotel Spa

8/10 Good

Verified traveler

Traveled with partner
Ot’s a very good located hotel. Very nice room, very clean. I juts didn’t like the TV wich it doesn’t many chanel options. There should be english chanels.
Stayed 5 nights in Oct 2019

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Hidden Gem
I really enjoyed my stay and this property was a much needed respite after some group travel. The location is excellent, walking distance from the port. The lobby is beautiful and the staff was friendly and efficient. My room was still being cleaned after I had been given the key and I was given a new room promptly. I was able to enjoy a whole day at the rooftop pool even after check out. Because the location was only 4 months open, they didn’t have all amenities up and running such as airport transfers or the ability to arrange late check in before the departure date. Also, the spa was closed during my stay and this was one of the reasons I booked this property in the first place. I was comped breakfast and this more than made up for it. Overall, this property provides its guests an incredible value.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 6 nights in Sep 2019

4/10 Poor

Luis

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Dirty Towels, worst service ever
Towells were dirty, even after complaining they left us dirty towells again for our second night. We stayed for three nights, since the first day we requested an iron which never came, not even for the third night, they told us they had only one iron for the whole hotel, unbelievable the kind of service there
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great place, hair dryer and fridge had problems. The pool was modern. A free spa day should be included.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Luca Nuzzo on Sep 11, 2019
Dear Client, Pleased to hear that they like the hotel reform. We hope to welcome you on your next holidays in Ibiza. Kind Regards Luca Nuzzo

4/10 Poor

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautifully renovated but need to work out kinks
I would not necessarily recommend this hotel until they work out the kinks of their recent renovation. Pros: property looks very new and modern, great location near ferry and Old Town and good breakfast. Cons: we were traveling with 3 friends and each of the 3 rooms had this odd buzzing sound every 45 seconds (we think something related to AC). When we called to complain, someone came to fix it. About 10 minutes later water starting leaking out of ceiling and we had to be moved to the only other room available, I handicap room. Not ideal. Buzzing then also happened in our new room but we were just happy not to have a leaking ceiling. I’m sorry, something is off with the install of all those ACs. Staff was attentive, but the stay was just not restful with all that.
Stayed 3 nights in Aug 2019
Response from Luca Nuzzo on Sep 11, 2019
Dear Philip, We regret that you had problems with air conditioning, our maintenance services are working to fix this problem. Hope you will choose us again as your hotel to improve your experience with us. Kind Regards Luca Nuzzo