Terrible experience moved hotel after 1 night.
Posted Apr 7, 2016
This hotel is misrepresented on this site, the description of its location is not correct along with the amenities and their availability.
- The hotel is not located in the Santa Eulaila, it is over a 10 minute drive further north.
- The amenities are listed as restaurant, sauna, fitness centre, coffee shop/cafe, arcade games room and breakfast.
We arrived at lunch time to check in all went fine we then went to a room which was the opposite to what we had stressed and paid extra for, we then change to a room which has two single beds not a double. The first evening we go for dinner in the restaurant (one of only 2 that are 'open' at this time of the year in Es Canar), to be then told it has closed for the evening. We then have to go to the only open restaurant in the area to eat. The fitness centre is one that has two machines that have been updated in the last 10 years (which are the only ones shown in the pictures), there was no cafe/arcade room open, simple a pool table in a bar which was not allowed to be used at night. The Wifi is not only charged but doesnt work in any area other then reception, which I told the staff twice but nothing was done.
That evening we decided to look for another hotel, I told the staff the next day after breakfast (which consisted of shop bought slices of ham, cheese, curdled yoghurt and diluted juices) that this was not as stated and we needed to move, their response was "you booked through Expedia so we can do nothing here"