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Reviews of Insotel Fenicia Prestige Suites & Spa

5 out of 5
Insotel Fenicia Prestige Suites & Spa
Calle Narcisos, Santa Eulalia del Rio, Ibiza

Reviews

9.2

Wonderful

Rating 10 - Excellent. 219 out of 334 reviews" "
Rating 8 - Good. 95 out of 334 reviews" "
Rating 6 - Okay. 7 out of 334 reviews" "
Rating 4 - Poor. 6 out of 334 reviews" "
Rating 2 - Terrible. 7 out of 334 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highley recommend
welcoming from the start arriving late around 1am ish. everything was lovely from staff to room to spa to food. great area, very close to town but also far enough away.
Stayed 3 nights in Oct 2023
Response from Reception on Oct 18, 2023
Dear Andrew, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay, and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, MariaReception Team

10/10 Excellent

Indu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service from staff
Stayed 3 nights in Sep 2023
Response from Reception on Oct 18, 2023
Dear Guest, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience, especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, MariaReception Team

10/10 Excellent

Dean

Stayed 7 nights in Sep 2023
Response from Reception on Oct 18, 2023
Dear Mr. Dean, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience, especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, MariaReception Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel in a fantastic location
Awesome hotel in a fantastic location
Stayed 7 nights in Sep 2023
Response from Reception on Oct 18, 2023
Dear Guest, Thank you for such a positive review on Expedia! We are glad to see that you liked every aspect of the Hotel, the details are highly taken into consideration with the only purpose of making our guests feel at home in luxury, elegant and well-equipped facilities.We would like to thank you for your kind comments about our dedicated staff, which will be passed on to them. We look forward to your next stay, when we will do our best for you to enjoy another wonderful experience. Kind regards, Maria Reception Team

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Reception on Oct 18, 2023
Dear Mr. Wayne, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****". We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We aim to provide a great stay for our guests, and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you for your kind comments, we hope to see you again soon. Kind regards, Maria Reception

8/10 Good

Scott

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice location
Stayed 7 nights in Aug 2023
Response from Guest Service Team on Sep 4, 2023
Dear Mr. Scott, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". Warm regards, Guest Service TeamInsotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Asif

Stayed 3 nights in Aug 2023
Response from Guest Service Team on Aug 23, 2023
Dear Guest, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". Warm regards, Guest Service Team

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip , staff were excellent.
Stayed 5 nights in Aug 2023
Response from Guest Service Team on Aug 23, 2023
Dear Guest, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, Guest Service Team

10/10 Excellent

Karan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything about this hotel was perfect. We stayed in a prestige room which was amazing. The staff were all friendly and helpful and the pool and spa were lovely.
Stayed 3 nights in Aug 2023
Response from Guest Service Team on Aug 23, 2023
Dear Guest, Thank you for such a positive review! We are glad to see that you liked every aspect of the Hotel, the details are highly taken into consideration with the only purpose of making our guests feel at home in luxury, elegant and well equipped facilities. We would like to thank you for your kind comments about our dedicated staff, which will be passed on to them. We look forward to your next stay, when we will do our best for you to enjoy another wonderful experience. Kind regards, Guest Service Team

8/10 Good

Amanda Jane Lamb. Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have been twice to the hotel. Is easy parking easy access to most of the island of driving and the hotel is clean and comfortable
Stayed 7 nights in Jul 2023
Response from Reception on Jul 15, 2023
Dear Mrs. Lamb, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****". We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We aim to provide a great stay for our guests and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you for your kind comments, we hope to see you again soon. Kind regards, Guest Service TeamInsotel Fenicia Prestige & Spa *****

8/10 Good

glen

Traveled with group
Liked: Cleanliness, room comfort
Relaxing Ibiza Break with Friends
Nice holiday in Ibiza, hotel is beautiful but a little tired in places. Not expecting to fight for sun beds when you have the Presidential Suite (cold shower too). Pool service was not great but hotel very clean.
Stayed 7 nights in Jun 2023
Response from Reception on Jul 10, 2023
Dear Mr. White,we would like to thank you for your words after your stay with us. We aim to provide a great stay for our guests and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you and we hope to see you in the near future.Kind regards,Guest Service TeamInsotel Fenicia Prestige & Spa *****

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Reception on Jul 15, 2023
Dear Debbie, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****". We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We aim to provide a great stay for our guests and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you for your kind comments, we hope to see you again soon. Kind regards, Guest Service TeamInsotel Fenicia Prestige & Spa *****

10/10 Excellent

Paul

Stayed 5 nights in May 2023
Response from Delia on May 31, 2023
Muchas gracias por la puntuación. Esperamos verle pronto! Saludos,

10/10 Excellent

Alejandro, Cos Cob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great infra, very kind people.
Stayed 2 nights in Jul 2022
Response from Néstor Tur Hotel Manager Insotel Fenicia Prestige on Aug 3, 2022
Estimado Alejandro, Quiero agradecerle que haya compartido su opinión en referencia a su estancia en "Insotel Fenicia Prestige Suites & Spa*****. Nos complace que su experiencia con nosotros haya sido de su agrado y que haya disfrutado de las instalaciones del Hotel. Esperamos volver a recibirle muy pronto. Atentamente, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good facilities great spa all very clean. Food ok but i felt very corporate, we did eat out quite a bit, breakfasts were good. Only food options in hotel were pool side and buffet restaurant in our stay. Internet very strong . great staff very helpful and caring Nearest mini market is over the bridge. Centre of town 10 minute wander along the front.
Stayed 10 nights in May 2022
Response from Néstor Tur on Jun 13, 2022
Dear Stephen, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel is always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have a really enjoyable time. We hope to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

6/10 Okay

Rachel

Disliked: Cleanliness
The hotel is still nice looking but not really the 5 star standard you’d expect (and which you pay through the nose for). There were obvious areas of wear & tear and unfixed damage around the hotel and particularly in our room. Some of the staff were very friendly but others (particularly in the pool bar) were not terribly friendly or welcoming. Room service was expensive, uninspired and unavailable during certain times (we were told there was no way to get breakfast in the restaurant or our room before 8am on the day of our departure because it was Sunday). The housekeeping service was sloppy, with replacement towels and hand soap forgotten and dirty cups and glasses merely rinsed in the sink. I completely sympathise with the issues caused by the pandemic but standards have definitely slipped and they need to buck their ideas up if they’re going to continue to charge those prices.
Stayed 7 nights in Oct 2021
Response from Néstor Tur Hotel Manager on Oct 14, 2021
Dear Guest, Thank you for sharing your impressions following your recent stay at “Insotel Fenicia Prestige Suites & Spa*****”. We will certainly be taking your comments on board. We have noted your feedback should you consider returning to the hotel in the future. We sincerely hope to have the opportunity to welcome you back to the hotel. Warm regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel with lovely decor, wonderful spa & friendly staff who will do anything to help. Good selection at breakfast, all tasted great. Rooms generally clean but a little tired in some places - also no complimentary water or tea/coffee facilities in the room. Communal areas lacked atmosphere with no music around the pool/in bar areas which made it seem quite lifeless at night. Great variety of bars and restaurants near by though in the town. Overall, probably would say it’s a very good 4* hotel, rather than a 5* but had a great stay and would return.
Stayed 4 nights in Sep 2021
Response from Néstor Tur Hotel Manager on Oct 14, 2021
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

2/10 Terrible

REHAM

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This can’t be 5 star hotel. The furniture is too old. Broken door. Poor amenities. Smelly corridors and towels. No coffee machine in room. Mini bar left empty and you have to ask to be filled! Hotel gym closed on Monday! Room service unavailable after 11 pm! I would never recommend this hotel unless they change the rating to max 3 stars and the price accordingly.
Stayed 7 nights in Aug 2021
Response from Néstor Tur Hotel Manager Insotel Fenicia Prestige on Sep 14, 2021
Dear Guest, Thank you for taking the time to write a review about your stay in our "Insotel Fenicia Prestige Suites & Spa*****”. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your observations seriously that we value your suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We are working on a daily basis to exceed our guest’s expectations and hope to have the opportunity to host you again in the near future to offer you a remarkable stay. Best Regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Andrew

Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was good for the money you pay. Better than I expected.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel several times and cannot rate it highly enough. Beautiful grounds, excellent service and food and great walking distance to the amenities of Santa Eularia.
Stayed 3 nights in Jul 2021

6/10 Okay

Johan

Liked: Cleanliness, room comfort
4 star hotel standards
The Hotel is reasonable nice but unfortunately is lacking in some qualities that ever 5 star hotel should have. The staff was overall very friendly but too few to properly manage a hotel this size. The room was quite basic and spartanly furnished with a very small and a sofa. Unfortunately they forgot to refills the shampoo prior to our arrival , which was a bit of a nuisance. They also charged us 6 euros for each 500ml bottle of water. All that being said , it is still qiute a nice hotel and I can see older or middle aged couples enjoying it a lot as it seems very child friendly and family oriented.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
October 2019 visit so hotel quiet but excellent amenities and staff very helpful. Thunderstorms forecast for a couple of days caused a lot of the outside areas to be closed down perhaps too soon
Stayed 7 nights in Oct 2019
Response from Néstor Tur on Nov 19, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Candice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 1 night in Oct 2019
Response from Hotel Manager on Oct 20, 2019
Dear Candice, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Hotel Manager on Oct 4, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
position and staff were excellent ! although could have benefited by tea and coffee making facilities in the room !
Stayed 7 nights in Sep 2019
Response from Hotel Manager on Sep 26, 2019
Dear Guest, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 Good

Verified traveler

Stayed 6 nights in Sep 2019
Response from Hotel Manager on Sep 22, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really Beautiful Hotel, really good staff.
Stayed 7 nights in Sep 2019
Response from Hotel Manager on Sep 17, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 Good

Verified traveler

Stayed 7 nights in Sep 2019
Response from Hotel Manager on Sep 16, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Gillian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
Very relaxing stay. Hotel is set in lovely gardens with great pool and plenty of sun loungers and umbrellas. Very clean, friendly staff and great breakfast. Also only 2 minute walk to the promenade with beach, bars and restaurants.
Stayed 7 nights in Aug 2019
Response from Hotel Manager on Sep 10, 2019
Dear Gillian, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this glowing comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel is always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have a really enjoyable time. We hope to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the hotel was very well maintained and the staff were always attentive with a smile.
Stayed 7 nights in Aug 2019
Response from Hotel Manager on Sep 9, 2019
Dear Guest, Thank you for such a positive review on Expedia! We are glad to see that you liked every aspect of the Hotel, the details are highly taken into consideration with the only purpose of making our guests feel at home in luxury, elegant and well equipped facilities. We would like to thank you for your kind comments about our dedicated staff, which will be passed on to them. We look forward to your next stay, when we will do our best for you to enjoy another wonderful experience. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms, attentive staff, quiet and private
Stayed 7 nights in Aug 2019
Response from Hotel Manager on Sep 9, 2019
Dear Guest, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this glowing comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel is always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have a really enjoyable time. We hope to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 7 nights in Aug 2019
Response from Hotel Manager on Sep 3, 2019
Dear Guest, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". We are sorry to hear that we didn’t fulfill your expectations and hope to have the opportunity to welcome you back to the hotel in future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 Good

Verified traveler

Stayed 5 nights in Aug 2019
Response from Hotel Manager on Sep 3, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Hotel Manager on Aug 26, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spotless and the staff very a\keen to help.
Stayed 7 nights in Aug 2019
Response from Hotel Manager on Aug 23, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 Good

Cameron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2019
Response from Hotel Manager on Aug 15, 2019
Dear Cameron, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Friendly staff and lots of them, always willing to help. Lovely to children.
Stayed 10 nights in Jul 2019
Response from Hotel Manager on Jul 26, 2019
Dear Guest, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this glowing comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel is always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have a really enjoyable time. We hope to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jul 2019
Response from Hotel Manager on Jul 20, 2019
Dear Guest, Thank you for choosing “Insotel Fenicia Prestige Suites & Spa*****” for your Holidays in Ibiza and for your kind rating. We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Hotel Manager on Jul 8, 2019
Dear Peter, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
The rooms were lovely but the quality of spa services poor and loud music until 11 pm prevented any early nights.
Stayed 3 nights in Jun 2019
Response from Hotel Manager on Jul 1, 2019
Dear Guest, Thank you for sharing your impressions following your recent stay at “Insotel Fenicia Prestige Suites & Spa*****”. We will certainly be taking your comments on board. We have noted your feedback should you consider returning to the hotel in the future. We sincerely hope to have the opportunity to welcome you back to the hotel. Warm regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful from start to finish. Our luggage was taken from the taxi right up to our room and check in was very pleasant and efficient. Our Prestige Suite was simply amazing, very large, bright and spacious and contained everything we needed. The private terrace with jacuzzi was perfect as we travelled with a 10 month old who was happy out to sit in the shade or splash around in the water. Breakfast was very nice each morning with a large array of food on offer, from cereals to fresh fruit, breads, pastries to omelettes and pancakes made to order. Everything you would expect from a high end hotel. Location was ideal as it was only 5 mins walk to the nearest beach and 10 mins walk to the strip of lovely restaurants and bars. We would highly recommend this hotel to anyone with or without children as we were well looked after and will hopefully return very soon.
Stayed 4 nights in May 2019
Response from Néstor Tur - Hotel Manager on May 23, 2019
Dear Guest, Thank you very much for your kind review following your experience at “Insotel Fenicia Prestige Suites & Spa*****”. We’re delighted that you and your family enjoyed your stay. Your generous words are very much appreciated. Our facilities are designed for our guests to have a pleasant stay, and we are very happy to hear that you and your family found them comfortable and enjoyable. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Pat, Dublin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very helpful and friendly staff. Excellent breakfast. Kept immaculately clean. Food and drink quite pricey. Very good hotel and facilities but not quite 5 star.
Stayed 11 nights in May 2019
Response from Néstor Tur - Hotel Manager on May 23, 2019
Dear Guest, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****”. We're delighted you enjoyed your stay and your generous words are very much appreciated. We have, of course, taken note on your comments . We will be glad to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with great service, amazing breakfast and lovely pool area
Stayed 3 nights in May 2019
Response from Néstor Tur - Hotel Manager on May 16, 2019
Dear Guest, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your holidays in Ibiza and for your lovely review on Expedia. It is rewarding to know that you liked everything about the Hotel and had a good time with us! Our goal is to achieve the Excellency in every single aspect that our Hotel may involve and to make our guests have an unforgettable experience! We look forward to seeing you again soon; a returning guest is the greatest compliment. Warm regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Lee, london

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything about it location, service, staff, entertainment and the overall excellent all round experience
Stayed 3 nights in May 2019
Response from Néstor Tur - Hotel Manager on May 16, 2019
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Disappointing
Hotel looks fantastic from the outside but service was very bad! Hotel had opened for the summer only a few days before we arrived and staff had no idea what was going on at all! Bed was rock solid, we complained to the management on the second day as we had had no sleep and he told me that it was my fault and that I should have said in advance if I wanted a comfortable bed!!!? Also the hot tub is freezing cold, when we went down to say about this we were told that we had to give prior warnings if we wanted to use this so that it could be warmed up, on two occasions we asked for this to be done but did not happen. Also sheets were not changed during our stay!
Stayed 2 nights in May 2019
Response from Néstor Tur - Hotel Manager on May 16, 2019
Dear Guest, Thank you for your report about your stay at "Insotel Fenicia Prestige Suites & Spa*****". We are sorry to hear that we didn’t fulfill your expectations during your stay, and take good note about your comments so we can work on it to improve our services. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

2/10 Terrible

Solomon

Disliked: Staff & service, property conditions & facilities, room comfort
!!bed and breakfast, but they charge you extra for the water. rip off expereince
Stayed 6 nights in Oct 2018
Response from Hotel Manager on Oct 31, 2018
Dear Guest, Thank you for your report about your stay at "Insotel Fenicia Prestige Suites & Spa*****". We are sorry to hear that we didn’t fulfill your expectations during your stay, and take good note about your comments so we can work on it to improve our services. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
date decor probably good for families
It was a little dated in appearance and they didn't want to let me use the spa which was to be included in the hotels.com price booking. They later allowed it, but i had already spent 30 minutes on a call to hotels.com to inquire. The room was to be a sea view and instead was parking lot and my king bed was two twins pushed together. For meat and egg lovers, the breakfast buffet is quite impressive and overall the place is clean just stains on carpets and as noted really lacking in the decor department. The staff was friendly enough.
Stayed 1 night in Oct 2018
Response from Hotel Manager on Oct 31, 2018
Dear Guest, Thank you for sharing your impressions following your recent stay at “Insotel Fenicia Prestige Suites & Spa*****”. We will certainly be taking your comments on board. We have noted your feedback should you consider returning to the hotel in the future. We sincerely hope to have the opportunity to welcome you back to the hotel. Warm regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half term in Siesta
Great hotel in a lovely quiet part of Ibiza, near local shops, great restaurants and beach clubs in and around Santa Eulalia. Classy hotel, with excellent facilities and breakfast.
Stayed 3 nights in Oct 2018
Response from Hotel Manager on Oct 31, 2018
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We hope to see you again soon. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of staff. Spa was lovely. Better crockery for small children would have been good Gym to open from 0730 so you could go before breakfast Pool could be a bit warmer
Stayed 16 nights in Sep 2018
Response from General Manager on Oct 12, 2018
Dear Guest, Thank you for sharing your impressions following your recent stay at “Insotel Fenicia Prestige Suites & Spa*****”. We will certainly be taking your comments on board. We have noted your feedback should you consider returning to the hotel in the future. We sincerely hope to have the opportunity to welcome you back to the hotel. Warm regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****