Ratings based on 486 Verified Reviews

4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Los Angeles

Way too overpriced

Posted Jul 22, 2017
Only worth going if you're really into EDT and live DJs. But even those only play until midnight, at which point you have to stand in line across the street to keep partying. Facilities are no where near 5 star level, rooms are small, beds are uncomfortable, and food and drinks are ridiculously expensive.
Comment from Hotel Management
Jul 23, 2017 by Customer Care, Hotel Management
Dear Anton, Thank you for choosing the Ushuaïa Ibiza Beach Hotel for your stay in Ibiza and for sharing your thoughts about your experience. We are saddened that your expectations were not met. We will share your feedback with our team, the opinion of our guests is important to us as it helps us improve the service and the Hotel facilities. Thank you once again. We hope to have the opportunity to welcome you again and maybe you will change your idea. Kindest regards, Emilia, Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Posted Jul 15, 2017
Fun hotel, perfect location!!! Complimentary champagne bottle and chocolate strawberries on my birthday delivered to my room. Get a balcony club view room, won't regret it :)
Comment from Hotel Management
Jul 23, 2017 by Customer Care, Hotel Management
Dear Mari, Thank you for sharing your nice comments about your stay at the Ushuaïa Ibiza Beach Hotel. We are glad to see that you liked everything of your experience! We look forward to your next stay for another great time! Best regards, Emilia, Customer Care
1 out of 5
by A verified traveler from boston ma

Honeymoon disaster

Posted Jul 13, 2017
So we had heard this was a party hotel and since we wanted to party for part of our honeymoon we decided to book this hotel . Expedia does not clearly explain the difference between the two types of rooms . It just says club vs tower rooms . So we booked the tower rooms not knowing the difference . We find out that the tower rooms are not where the parties are but we have access to them . Our problem was for the money we paid we got a room with a leaky shower with water rushing into our belongings and when alerted the hotel no one showed up till the 4 th night of our stay and they did not even offer to change our room and when asked y at check out they said we booked through Expedia and since Expedia clients get the most standard room they did not have any to give us due to the hotel being overbooked . Secondly we asked for a hair drier which we never got . To get ice the ice machine was broken and if it was during party hours ice would be 30 euros . I will never ever book a room at this hotel . I get better service at a 3 star Marriott in the USA than this lousy crappy establishment for $700 a night I can get far better hotels .
Comment from Hotel Management
Jul 23, 2017 by Customer Care, Hotel Management
Dear Guest, Thank you for choosing the Ushuaïa Ibiza Beach Hotel for your stay in Ibiza and for sharing your experience with us. We are saddened to see that your expectations about the stay were not met. We are sadly surprised that there was a delay for the solution, usually the personnel reacts quickly. We apologize for the inconveniences caused. Your comments are highly appreciated, letting us know about the points to improve. We hope you give us another chance, when we will have the opportunity of providing you with the best service anbd maybe we may improve the first impression of your stay. Best regards, Emilia, Customer Care
2 out of 5
by A verified traveler from Los Angeles, CA

STAY AWAY if you want to enjoy your vacation

Posted Jul 10, 2017
Pros: The beach
Cons: EVERYTHING
First, definitely not a 5 star hotel. We paid over 600euro a night for a 292 sq ft pool room and it was the biggest mistake. The staff need to be retrained to treat the hotel guests like they are staying at a 5 star hotel. The staff treats the hotel guests just as they treat the people who buy a ticket to the club. The staff are some of the rudest hotel staff I've ever experienced. Definitely will not be recommending this place to anyone.
Comment from Hotel Management
Jul 23, 2017 by Customer Care, Hotel Management
Dear Anthony, Thank you for taking the time to share your experience with us. We are saddened that you left the Hotel with such idea about your stay. Your thoughts about the staff are highly appreciated, as your feedback helps us to improve the service. We will share it with our team. Thank you! Hoping to have the chance of welcoming you again, when we will do our best to provide you with the best service. Kindest regards, Emilia, Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

The place to stay at in ibiza

Posted Jul 9, 2017
Awesome overall. Friendly staff, clean rooms, and the best location in playa d'en bossa.
Comment from Hotel Management
Jul 10, 2017 by Customer Care, Hotel Management
Dear Guest, thank you very much for your such a positive comment about your stay with us! We are glad to see that you enjoyed all the aspects of your experience! The Ushuaïa family do their best to reach and surpass, anytime possible, your expectations. We hope to have the pleasure of welcoming you again for another great time, as the returning guest is the best compliment we can receive! ¡Hasta pronto! Best regards, Emilia, Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Great hotel for a short break

Posted Jun 30, 2017
Great atmosphere, excellent staff and good facilities. Very well located for Ibiza Town and airport too. Can be very noisy so free earplugs available in room!
Comment from Hotel Management
Jul 2, 2017 by Customer Care, Hotel Management
Dear Steve, thank you for choosing Ushuaïa Ibiza Beach Hotel for your stay in Ibiza and for sharing your comment with us! It is rewarding to see that our staff reached your expectations about the service and that you enjoyed the unique atmosphere Ushuaïa. We hope to have the chance of welcoming you again, when we will do our best to provide you with the best service, so that we may earn the 5 th star on your next review. Best regards, Emilia P., Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Amazing experience

Posted May 31, 2017
I may struggle to describe this amazing experience to share with you however highly and from all my heart recommended to you all go on and living it...
Comment from Hotel Management
Jun 3, 2017 by Emilia P., Customer Care, Hotel Management
Dear Alban, thank you for your glowing review about your Ushuaïa experience! We are happy to see that you enjoyed everything abut the Hotel. It is rewarding to see that we have reached and, maybe, surpassed your expectations. But the best acnowledgement that we can receive is to see our guests come back. Looking forward to your next visit! Best regards, Emilia P., Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Swanky hotel that makes you feel a million dollars

Posted May 14, 2017
Hotel surroundings are incredible. Beach is lovely and it's a great location. Staff are slightly hit and miss, some are a little snooty, however some are lovely and couldn't help you enough. However, overall a smashing hotel. I would definitely return!
Comment from Hotel Management
May 14, 2017 by Emilia P., Customer Care, Hotel Management
Dear guest! Thank you for booking at Ushuaia Ibiza Beach Hotel for your stay in Ibiza and for sharing your such a glowing review! It is so rewarding to see that you felt million dollars in the luxury facilities of the Hotel. It is also grateful to know that you enjoyed the location on playa d´en Bossa with its infrastructure and great sea views. Thank you for your comments about the staff, starting the season we have some new members on trainning, we apologize if it caused some inconvenience for you. Very soon they will familiarize and the next time you won´t notice the difference :) Our team are always ready to help you with any query and to make your stay as pleasant as possible! We are looking forward to your next visit! Kindest regards, Emilia P., Customer Care
3 out of 5
by A verified traveler from m

Great place with a 0 customer service!

Posted May 9, 2017
Stayed only two nights and I am glad my stay was short as I couldn't stand any longer with such a rude staff! There was lots of preparations going on for the opening season that I felt that the exsisting guest were not important! The only staff I can appraise is breakfast waitresses as they were lovely! Reception staff is really bad and should be retrained!
Comment from Hotel Management
May 14, 2017 by Emilia P., Customer Care, Hotel Management
Dear Jur, thank you for booking at Ushuaia Ibiza Beach Hotel for your stay in Ibiza and for sharing your feedback with us. We are saddened to see that your expectations about the service were not met. We apologize for any inconvenience we may have caused. Our staff are always ready to help you with any query. Starting the season, we have some new members of the staff on training, accept our apologies if there took place a misunderstanding. Very soon they familiarize and will provide our guests with the best service. We also forward your feedback to the affected department. Thank you once again for your time. We hope to see you back with us, when we will do our best to make your stay only positive! Best rgeards, Emilia P., Customer Care
4 out of 5
Recommended
for Couples
by A verified traveler from Napa

Art Deco hotel next to beach...

Posted May 9, 2017
Pros: The interior design and architecture...also security staff keeps non guests out...Spa massage was great!
.... very Chic, hotel staff pleasant and helpful, spoke English well enough, mostly for young set, but middle age represented... they play loud music near pool that u can hear throughout property... planes do fly overhead but it kind of adds to the jet setter ambiance... interesting mini bar options for those with their significant other...say hello to sweet Caroline in the hotel tower bar, a party like Ibiza experience!
Comment from Hotel Management
May 9, 2017 by Emilia P., Customer Care, Hotel Management
Dear Reed, thank you very much for taking the time to share your feedback with us! It is great to read that your stay has been plesant, our team are always ready to help you to make your experience unique. The staff is multi-language, we know that the details are important so we would like to understand very well our guests. The Hotel facilities offer a big variety of food&drink and recreative services. We are pleased to know that you enjoyed one of the Xpa treatments, soon there will be some new Spa specialties also, that you should try when you come back. Thank you for greets towards Caroline, we will pass them to her from your part. We are looking forward to welcoming you again, for another Ushuaia experience! Best regards, Emilia P., Customer Care Manager