Mountain view
Check availability

Reviews of FairBridge Extended Stay – a Kitchenette Hotel

2 out of 5
FairBridge Extended Stay – a Kitchenette Hotel
850 Lindsay Blvd, Idaho Falls, ID

Reviews

6.0
Rating 10 - Excellent. 177 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 199 out of 1000 reviews" "
Rating 2 - Terrible. 200 out of 1000 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
The Beautiful Grand Teton Mountains!!!
Stayed 10 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 31, 2024
Hello Timothy, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the front office, check in was speedy and friendly.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Cody, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Isaiah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 23, 2024
Hello Isaiah, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Vladimir

Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 27, 2023
Hello Vladimir, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Skyler

Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 19, 2023
Hello Skyler, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Rosia

Liked: Cleanliness, staff & service, property conditions & facilities
Like it t
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 12, 2023
Hello Rosia, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff have all been friendly and helpful and extremely welcoming
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 13, 2023
Hello Valued Customer, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Lindsay

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place so much. Staff is amazing and sweet. Cindy is an absolute gem. Such a sweet lady.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Lindsay, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Diane

Traveled with partner
Good stay
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Diane, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay and the room was fine. The breakfast was a little underwhelming.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 30, 2023
Hello Kevin, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Jamie

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 30, 2023
Hello Jamie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Gerald

Disliked: Cleanliness, property conditions & facilities
Mediocre room
The staff was fine, the room had a lot to be desired. The key card would not work. The entry door was hard to close, and the hinges were sprung. The walls were beat up eith patches showing. The tub was dirty and water control valve wouldn't set.
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 20, 2023
Hello Gerald, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Conny

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 7, 2023
Hello Conny, hank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Amber M. on Sep 14, 2023
Thank you for your valued feedback. WE hope to see you on your future travels.

8/10 Good

Jacqueline

Liked: Staff & service, amenities
Check in was quick and efficient and the staff member was helpful and was able to answer our questions about the area even tho she was newly from Minnesota. Two negatives: 1) the lobby smelled terribly old and musty, even tho it appeared clean. First impression is so important, and I just wanted to turn and run! 2) our room keys never worked quite right.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 13, 2023
Hello Jacqueline, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 13, 2023
Hello Diana, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

4/10 Poor

Walter, Carbondale

Liked: Cleanliness
Kitchenette was lacking utensils and only took special pots and pans which are not provided. Breakfast was cereal or waffles and hard boiled eggs
Stayed 4 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 9, 2023
Hello Walter, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Maureen

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 10, 2023
Hello Maureen, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Sunhee

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 4, 2023
Hello Sunhee, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Barbara

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place to stay
Upon reserving the stay, the hotel looks very nice. When we pulled in, we observed the hotel is very dated. When we walked in, the hotel is very dated and smells. None of the security card doors work. No cameras in the parking lot. The hotel room is very moist and muggy without reprieve. They have put in kithenettes. The plumbing is completely messed up. When we used the bathroom sink, the water water would come up in the kitchenette sink. The black out blind dont close and are held up with twist ties. They have extended stay people. Whoever it was, partied all night long and kept us awake by yelling and slamming doors. The first night we were here, I went to the desk to report it. The girl was not nice about my report. The grounds are filthy and the whole place needs a new owner and a complete facelift. If I hadnt paid for 2 nights, we would have went somewhere else. I paid $243.00 of my Hotels.com money and then we paid another $80,00 on top of that. When we pulled in, the sign says $90.00 for walk ins. That would have been nice. Glad we left.
Stayed 2 nights in Aug 2023
Response from Amber M. on Aug 31, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

4/10 Poor

Linda

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello Linda, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Evelyn

Liked: Staff & service, room comfort
A Pretty Good Place to Stay.
Our room had a microwave, a digital stovetop, and a nearly full size refrigerator with a freezer. The beds were fine. They were remodeling when we were there, so there were beds in a couple of the halls. Breakfast was typical continental and fine. The beds were comfortable, and it was quiet. The bathroom had a spa styled bathtub that did not work.
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello Evelyn, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Claxton

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello Claxton, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

D. Karen, Woods Cross

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello D. Karen, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Marilynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here July 24, 2023. It’s going through a much needed renovation, but our room was extremely rundown and dirty as was the hallways. The entrance doors were sketchy and people were loitering around. The price was high for the quality of the hotel. I’ll never stay there again.
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

2/10 Terrible

Tracy, Dillon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was noisy all night and the bathroom/vanity area was dirty. The coffee pot had leftover grounds from the previous customer.
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 Good

Mike T

Stayed 1 night in Jul 2023
Response from Amber M. on Aug 23, 2023
Thank you for your valued feedback. We hope to see you on future travels.

10/10 Excellent

Jerry

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in clerk was awesome but the activity, language, noise made me very uncomfortable and not safe so I returned my keys and went elsewhere
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off. I am sorry the remodeling process caused some issues. We will speak with the crew about their language. Thank you for letting us know.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay while passing through
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was older and it really showed. While the staff was very friendly and helpful, I was overall disappointed with the stay. Our reservations were wrong when we arrived and one of the rooms the air-conditioning was not working. The sheets had stains on them, the shower had mildew, the toilet didn't always flush, and the breakfast, no matter what time you went, was scarce. They were in the middle of construction and there was equipment in the halls and the workers had their music blaring. I would not recommend this hotel.
Stayed 3 nights in Jul 2023
Response from Amber M. on Aug 1, 2023
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

4/10 Poor

Lynn, Walla Walla

Disliked: Cleanliness, property conditions & facilities
Old and rundown
Stayed 2 nights in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are currently in the process of a remodel. I am sorry you were unable to enjoy the aesthetics of the remodel. We hope you try us in the future to show we are better.

6/10 Okay

Karen

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Facility is in need of slot of repairs which the are doing. Parking was full of construction. Restaurant was good. It is walking distance to falls and downtown.
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023
Response from Amber M. on Jul 6, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 Terrible

Larisa

Stayed 1 night in Jun 2023
Response from Amber M. on Aug 1, 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room was clean . Breakfast was ok waffle, boiled eggs, cereal and yogurt. The coffee was very good . Front deck lady was very nice fast check in . Restaurant on site .
Stayed 1 night in Jun 2023
Response from Amber M. on Jul 6, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

6/10 Okay

Gordon

Disliked: Property conditions & facilities
Needs to be remodled.
Stayed 1 night in Jun 2023
Response from Amber M. on Jul 6, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We are currently in the process of remodeling our hotel and should be completed by September.

4/10 Poor

Carol

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was worn out - shabby. The bedside lamps would not work and some light sockets didn't work either. Badly needs painting, new drapes, etc. The outside door to the building did not lock so the entry key was not needed to gain access to the rooms. The king bed was fairly comfortable. The good variety of breakfast fare was appreciated.
Stayed 2 nights in Jun 2023
Response from Amber M. on Jul 6, 2023
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

10/10 Excellent

Chelsea

Stayed 1 night in Jun 2023
Response from Amber M. on Jul 6, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 Terrible

shell

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy bathroom, blinds did not close, lights did not work in the parking lot, dark and creepy!!!!
Stayed 1 night in Jun 2023
Response from Amber M. on Jun 12, 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

10/10 Excellent

Margaret

Traveled with family
Liked: Staff & service
Said they had pool but it wasn’t open
Stayed 2 nights in Jun 2023
Response from Amber M. on Jun 12, 2023
Thank you for taking the time to leave us a review! We are terribly sorry for the inconvenience from the pool closure. We had an unexpected repair required and had to make a last-minute important decision to fix the issue. We are very sorry for that occurrence.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very dirty outside of the room. TV in the room didnt work, remote didnt work, pool wasnt functioning in June. Breakfast options very limited.
Stayed 1 night in Jun 2023
Response from Amber M. on Jul 6, 2023
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

2/10 Terrible

Jake

Stayed 1 night in Jun 2023
Response from Amber M. on Jul 6, 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

6/10 Okay

Shelby

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Fair
First I'd like to say the hostess that checked us in was very helpful and nice. I wasn't paying attention to my booking dates and when we arrived she noticed the mistake and fixed it immediately with no fuss. I booked this hotel under the impression that they had a pool. To our surprise the pool wasn't even filled, so no pool available! In the description it state blackout curtains in the room, nope! We couldn't pull those curtains together. The sink in our room dirty. The air conditioning didn't work either. Breakfast bar had cereal, boiled eggs, waffles bagels toast bagels and what id call not so good cafeteria coffee.
Stayed 1 night in Jun 2023
Response from Amber M. on Jun 8, 2023
We always aim to deliver a relaxing experience, and we are greatly disappointed when we don’t meetexpectations. Thanks for taking the time to bring this to our attention. We will use the feedback tomake us better and to ensure this doesn’t happen again.

4/10 Poor

Rita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a king room online. When i arrived she rented my room. Our room did not have a microwave, the toilet leaned when you lean, one roll of tp. When we arrived at the hotel we had wait 15 mins for the lady to come inside. Not sure what she was doing. The walls around the air conditioning was black and cracked. If i could have gotten my money back i would have left.
Stayed 1 night in Jun 2023
Response from Amber M. on Jun 8, 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

10/10 Excellent

Bruce

Traveled with partner
Liked: Staff & service
People very friendly. Older property but they are updating
Stayed 1 night in Jun 2023
Response from Amber on Jun 8, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

4/10 Poor

Crystal

Stayed 2 nights in Jun 2023
Response from Amber M. on Jul 6, 2023
Thank you for leaving your feedback, we strive incredibly hard here to make every customerexperience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.We’d love to resolve this as quickly as possible and find a solution that works for you.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service
Staff were friendly and accomodating. Hardly noticed the construction on first floor.( was not loud)
Stayed 1 night in Jun 2023
Response from Amber M. on Jun 8, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Amber M. on Jun 8, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.