Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Good place to stay.

Posted Aug 24, 2015
Nice pool & jetted tub. The bed was very comfortable.
1 out of 5
by A verified traveler from Atlanta GA

Poorly maintained. Dirt and mud no water pressure

Posted Aug 22, 2015
Poorly maintained facilities. Needs full renovation. No water pressure. Red mud and dirt out of faucets. Staff apologized but said nothing could be done. No refunds. Avoid this place.
2 out of 5
by A verified traveler

Posted Aug 17, 2015
Horrible, scary, I never go again I don't like. The pictures are not true
2 out of 5
by A verified traveler from Caliente,NV

Average. Better hotel in the area

Posted Aug 16, 2015
Lamps were unplugged. Couldn't close curtain all the way.
2 out of 5
by A verified traveler from Wa

Front desk staff was nice; hotel room dirty.

Posted Aug 6, 2015
The bathroom had black, dirty grout around the tub. There was hair in the tub and on the floor near the corner of the tub. Curtains on the window didn't fully close and we were on the first floor. Personally wouldn't stay there again.
1 out of 5
by A verified traveler from Spokane, Washington

They give keys to your room to other guests.

Posted Jul 28, 2015
Pros: The sheets were clean.
Cons: New computer systems that do not double book rooms.
Location: Short trip to Craters of the Moon National Park.
Horrible stay at this hotel. The Shower has Greasy Black Hand prints on the walls. Dirty black hand prints over all the window sill. Then as I was out getting some ice someone walks in on my mom in the room. When I came back in my key would not open the door so I knocked. My mom let me in and she asked if I had come back in right after I walked out. I said no thinking that was kind of strange. Then about an hour later at 9:30 the front desk calls asking for our names and not saying what was going on. I then go up to the front desk to see what was going on and the desk clerk says we had over stayed an extra day. I told her that we had just checked in at 7:30pm that afternoon. She then proceeded to call her manager and her manager tells her they got it figured out. Then with no apology or anything she just states that there computer system was having glitches and reprograms the keys to our room. So needless to say they gave someone the keys to the room we were staying in and then acted like it was no big deal. We were two women staying alone in a hotel room and it defiantly did not feel like a safe situation.
2 out of 5
by A verified traveler

Posted Jul 26, 2015
Pros: It was clean and updated
Cons: Staff attitude and customer service was terrible
The room was clean and updated. What turned me off first was the toilet was plugged and I plunged the toilet. Then when asking staff for a 4th towel (we had 4 adults staying) I was harassed by the house keeping crew who stated "you are only allowed 3 towels". Breakfast was ok after asking the irritable older gentleman to fill everything due to being out. Then asked to have coffee and he stated "breakfast is almost over I am not sure this is important". This is sad due to the rest of the room was full and was happy asked for things. What is even most terrible all front staff at check in couldn't stop talking about how wonderful breakfast was. Many individuals left to have a breakfast and coffee down the road.
3 out of 5
by A verified traveler

crowded inn

Posted Jul 25, 2015
WiFi in my room was poor, but good in lobby. Breakfast room was over crowded.
1 out of 5
by A verified traveler from p

Don't waste your money!

Posted Jul 9, 2015
We arrived after a long day on the road. The hotel itself was dirty, plaster falling down on the walls. We got to our room and it was so dirty! We couldn't even use the bedspread! There were large black bugs on the ceiling, AC was broken...we will NEVER STAY HERE AGAIN!
4 out of 5
for Everyone
by A verified traveler

Close to the falls which has a very nice walk path

Posted Jun 29, 2015
Pros: Easy access to the walk path that surrounds the falls.
Cons: An indoor pool with longer access hours. Outdoor pool is not heated and cold in the mornings.
Friendly staff but forgetful. We never did get the extra towels which we requested.