Ratings based on 1,289 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from va

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Posted Oct 19, 2017
Pros: It was pretty and convenient
Cons: Clean just a little more and the breakfast could have been better
Location: Close to family and restaurants
It was ok could have been a little cleaner in the bathroom
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Nice hotel very close to the falls

Posted Oct 15, 2017
Good breakfast, clean hotel, centrally located to everything.
1 out of 5
by A verified traveler from edmonton ab

Posted Oct 5, 2017
Room was disgusting and smelled like urine. Wifi did not work at all. Won’t ever be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego,CA

Posted Oct 1, 2017
Nice hotel, could have a better variety at breakfast, more fruit and sausage and bacon
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Posted Sep 20, 2017
Nice, older hotel with pleasing views of the Snake River within close walking distance to great dining.
Comment from Hotel Management
Sep 27, 2017 by Emma - Front Desk Manager, Hotel Management
Thank you for staying with us! We quite enjoy the Snake River view as well! We are glad you enjoyed your stay!
3 out of 5
by A verified traveler

Room was adequate but not what we thought.

Posted Sep 14, 2017
Room was adequate but hardly what we would have expected for the price. Cleaning staff left empty shampoo bottles in bath area and a wadded blanket in the closet, leaving us wondering what else had not been done. We paid extra for a river view but we're placed in a room with landscaping in the way of the river and the Temple. The least satisfying stay of our 10 day trip.
Comment from Hotel Management
Sep 27, 2017 by Emma - Front Desk Manager, Hotel Management
We appreciate your feedback. We are sorry to hear about your unpleasant experience. We will use your comments as training for all of our employees.
3 out of 5
by A verified traveler from Utah

Would not recommend

Posted Sep 11, 2017
Hotel is older however that in itself is not the problem. Overhead light in room did not work, was able to get 1 channel on the TV, hot tub was disgusting - water appeared brown. After being gone all day Saturday, we returned to find our room had not been made up. Called the front desk for the basics - bathroom tissue, Kleenex and clean towels. Lady was apologetic and said that housekeeping had left at 3:00pm, that the hotel was full and they hadn't been able to get to our room. About 15 min after the phone call, housekeeping showed up with the towels, tissue and Kleenex. I will not stay here again.
Comment from Hotel Management
Sep 27, 2017 by Emma - Front Desk Manager, Hotel Management
We apologize for your unpleasant experience. We will use what you have said as a training experience for our staff. We appreciate your feedback.
2 out of 5
by A verified traveler from Portland, Oregon

Disappointing

Posted Sep 10, 2017
For the amount of money we paid, this hotel disappointed. The comforter cover was stained, the furniture marred and upholstery torn, the rooms smelled musty, and the dining room tables were sticky as they were never cleaned. The staff seemed nice, but that did not make up for the poor cleanliness, the deterioration and the ambiance.
Comment from Hotel Management
Sep 27, 2017 by Emma - Front Desk Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback. We have just began our renovations during our off season.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mission Viejo, CA

Good place to stay

Posted Aug 31, 2017
The staff was very nice and the rooms were very comfortable. I did not have a chance to go out back of the hotel and walk along the river but my brother in law did and he said it was very nice. The price of the hotel was very competitive with the others in the area
Comment from Hotel Management
Sep 1, 2017 by McKenna Guest Services, Hotel Management
We are so glad you enjoyed your stay. We love when our guests get a chance to utilize the private bridge and walk along the river. The next time you find yourself in Idaho Falls please stay with us again. We'd love to have you!
3 out of 5
Recommended
for Families
by A verified traveler from Nevada

Eclipse lodging

Posted Aug 29, 2017
Pros: Location on the Snake River park is excellent
Cons: Breakfast was below par.
LeRitz radically raised prices for the eclipse. Given the $2000 price tag for my 3-night stay, I expected a little more attention all around. But that was not to be. The meatless breakfast was a little below par. French toast was tough; other items ran out. Would it have been too much to spend a couple bucks on whipped cream and sausage when you are making 5x your typical rate? Free WiFi went out and never came back. The location was excellent with great access to the Snake River park. Nice for walking and viewing the eclipse.
Comment from Hotel Management
Sep 11, 2017 by Emma - Front Desk Manager, Hotel Management
Thank you for bringing this to our attention. We will be sure to do our best to correct it! We are glad to hear you enjoyed the River Walk. Thank you for staying with us!