Posted Jan 4, 2014
I started my family trip from Munnar on 26th dec,2013 and this hotel was my first destination. I called a day before to confirm my reservation and to my surprise they didn't have my booking and i called expedia folks to sort this out. After 1 hour i got confirmed to the same Hotel.
Once, i reached there the room i booked (Economy Two Bedroom Suite - Breakfast Included which cost me 18539/-) i didn't get that and the rooms provided were dirty, esp the bed sheets, bad smell, also there are frogs in the rooms.
The receptions were pathetic, they were incapable of handling issues and would bang the phone if you cross question them or ask you connect with Expedia to resolve the query.
I started my trip with such disappointment and i was waiting to leave.