Posted Oct 19, 2016 on Hotels
Unfortunately the hotel had overbooked and screwed us because of this. We had booked 2 rooms and they decided to combine us into one room with a very tiny bathroom underground. We did not accept to stay in this as we had already paid to have 2 separate rooms and did not want to stay underground in the jungle. Therefore, they switched us to hotel exe cataratas. This hotel was horrible with ants in the room. The wifi did not work the sheets, blankets and floors were all stained and the bathrooms smelled horrible as if they had not been cleaned. Jungle lodge had agreed to transport us back to the airport for all the trouble hey put us through. They did not show up to take us back to the airport. We waited 30 min for them and when we called they said they could not come so we had to get taxis. Overall we had a horrible experience with this hotel and do not recommend that anyone stay here as they do not stick to their word and give you the room or service you paid for.