2 outdoor pools, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Gran Melia Iguazú

5 out of 5
Gran Melia Iguazú
Parque Nacional Iguazu, Puerto Iguazú, Misiones

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mind blowing location with views of the waterfall from every part of the hotel. Also, the red level is worth it… food better than at the restaurant and service is exceptional.
Stayed 3 nights in Apr 2024
Response from Gran Melia Iguazu on Apr 18, 2024
Dear Jenny : Thank you for your answer! It has been a pleasure to have you at our hotel. We appreciate that you have shared your experience with us . We hope you visit us again and had a safe return home! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Excellent

Thomas, Dulles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were almost as amazing as the unforgettable view of Iguazú falls. I definitely recommend this hotel!
Stayed 1 night in Apr 2024
Response from Gran Melia Iguazu on Apr 12, 2024
Dear Thomas: We thank you for your very pleasant comment. It has been a pleasure to have you at our hotel. We will gladly share your comment with all the collaborators who, without a doubt, will be delighted to know that you enjoyed your experience and our service. Last but no least , we appreciate your mention with regards to the pool service where we understand we can improve and provide a better service on future occasions. Kind regards, Lilian Duarte Guest Experience Assistant

8/10 Good

Gregg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located in the National Park and has an extraordinary view of Iguazu Falls. There is also direct acess to the park. Pools were excellent. Good choice of restaurants. Staff was friendly/ professional. Rooms small and dated. View is 5 star rest is 3.5-4 Star. Dont come here looking for luxury
Stayed 2 nights in Apr 2024
Response from Gran Melia Iguazu on Apr 12, 2024
Dear Gregg : We thank you for your very pleasant comment. It has been a pleasure to have you at our hotel. Last but no least , we appreciate your mention with regards to the rooms image where we understand we can improve and provide a better service on future occasions. Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent service. The breakfast was the best! Dinner was a disappointment in food quality and ridiculous to pay almost $8 for water or Coke when you can get it in the national Park for a few dollars.
Stayed 2 nights in Apr 2024
Response from Gran Melia Iguazu on Apr 8, 2024
Dear Andrea: Thank you for your nice comments in relation to our hotel and service . As far as food quality , we appreciate your constructive feedback and we will take serious consideration in the details mentioned with the goal to provide our guest the experience they look forward too and deserve in all its aspects .We hope you visit us again in the future where we will gladly welcome you back !! Kind regards, Lilian Duarte Guest Experience Manager Assistent

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views of the falls. Excellent staff attention
Stayed 2 nights in Apr 2024
Response from Gran Melia Iguazu on Apr 4, 2024
Dear Barbara: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and friendly staff.
Stayed 1 night in Apr 2024
Response from Gran Melia Iguazu on Apr 4, 2024
Dear Paul: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gran Melia offered the most wonderful background for viewing the breathtaking waterfalls. The staff, particularly Rocio and Maxi, were very helpful during a glitch in our transportation to airport. Everything was perfect!
Stayed 1 night in Mar 2024
Response from Gran Melia Iguazu on Mar 18, 2024
Dear guest: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy and we will gladly share your feedback with Maxi and Rocio , who will sure to be happy to hear your feedback !more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel encantador, nuestro cuarto tenia como vista las cataratas de Iguazú, simplemente hermoso. Te sientes en conección con la naturaleza, las cataratas, y la jungla todo el dia y la noche. El personal del hotel es súper atento, y enfocados en ofrecer un servicio de alta calidad. Esperamos volver.
Stayed 2 nights in Mar 2024
Response from Gran Melia Iguazu on Mar 16, 2024
Estimada Arlene: ¡Gracias por sus comentarios sobre ! Ha sido un placer tenerle en nuestro hotel. ¡Esperamos que nos visite nuevamente en el futuro para disfrutar de más experiencias geniales con nosotros! Saludos cordiales, Lilian Duarte Asistente de Experiencia del Huésped

10/10 Excellent

Maikel, HIALEAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Amazing staff.
Stayed 2 nights in Feb 2024
Response from Gran Melià Iguazù on Feb 23, 2024
Dear M. Maikel: Thank you for your comments. We are delighted to know that you enjoyed our amazing views. Looking forward to welcoming you again. Regards, Alexis Lopez Guest Experience Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gran Melia Iguazu on Mar 27, 2024
Dear Thomas: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

8/10 Good

Jorge, LOS ANGELES

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2024
Response from Gran Melia Iguazu on Mar 16, 2024
Estimado Jorge ¡Gracias por sus comentarios sobre nuestro bar Alter Rooftop! Ha sido un placer tenerle en nuestro hotel. ¡Esperamos que nos visite nuevamente en el futuro para disfrutar de más experiencias geniales con nosotros! Saludos cordiales, Lilian Duarte Asistente de Experiencia del Huésped

10/10 Excellent

Marsha, Newcastle

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location couldn’t have been better. Our red level service was great and Luis explained everything. He arranged different transportation for us and we were able to take a private car over to the Brazil side and view Iguazu falls so easily with our driver guiding us through the border crossings and entrance into the park. The morning breakfast buffet and the pool was outstanding
Stayed 1 night in Feb 2024
Response from Gran Melià Iguazù on Feb 23, 2024
Dear Mrs. Marsha: Thank you very much for your excellent review. We look forward to welcoming you again. Best regards, Alexis Lopez Guest Experience Manager

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views, amazing staff, and great facilities
Stayed 1 night in Feb 2024
Response from Lilian Duarte Guest Experience Assistant on Feb 6, 2024
Dear guest: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

8/10 Good

Helena, Dedham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, park policies are not, I would like to be informed ahead of time about all the restrictions
Stayed 1 night in Jan 2024
Response from Lilian Duarte Guest Experience Assistant on Feb 4, 2024
Dear Mrs. Elena: Thank you for sharing your experience with us. We will take into account your comments to improve our services. We are looking forward to your next visit.Best regards,

10/10 Excellent

HARJINDER

Stayed 1 night in Jan 2024
Response from Lilian Duarte Guest Experience Assistant on Feb 4, 2024
Dear Mr. Harjinder: Thank you for staying with us! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Pablo César

Stayed 4 nights in Jan 2024
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Estimado Sr. Pablo César:¡Gracias por la valoración realizada! Estamos a su disposición por futuras visitas.Saludos cordiales,

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a falls view and it was spectacular. The park trails start at the edge of the property. The monkeys on the balcony are adorable. The property is modern and lovely. Highly recommended.
Stayed 1 night in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Dear Mr. Adrian:Thank you for your answer! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well run. Staff was very helpful. I wished I could check out a little later than noon though.
Stayed 1 night in Jan 2024
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Dear Mrs. Sarah:Thank you for your comment! We are looking forward to your next visit.Kind regards,

8/10 Good

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
For that price all the rooms should have a view of the falls.
Stayed 2 nights in Jan 2024
Response from Lilian Duarte Guest Experience Assistant on Feb 4, 2024
Dear Mr. Earl: Thank you for sharing your opinion with us. We are sorry that our hotel did not meet your expectations. We hope that in future visits we will be able to provide you with a better experience. Best regards,

8/10 Good

Teruko

Stayed 4 nights in Jan 2024
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Thank you for your assessment! We are looking forward to your next visit.Best regards,

8/10 Good

Maggie

Stayed 2 nights in Jan 2024
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Dear Mrs. Maggie:Thank you for your assessment! We are looking forward to your next visit.Best regards,

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class except for dining
Everything is perfect BUT the menu in the only restaurant is dismal. Should not sign up for full board option. Best to buy a la carte from all food serving stations.
Stayed 3 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Dear Mr. Dennis: Thank you for sharing your experience with us. We will take into account your comments to improve our services. We are looking forward to your next visit.Best regards,

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make every effort to provide a superior experience. The access to Iguazu Falls and the spectacular views from our room made this an incredible experience. Well done!
Stayed 2 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Dear Mr. Scott:Thank you for your comment! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all-around with one reservation.
All-around an amazing location and hotel campus - quite awe-inspiring. I own luxury lodges for rent too I’m amazing locations, so I know. Only drawback —their menu and execution leaves a lot to be desired. Design chef is not up to par and food has little taste. Guests are better off NOT signing up for full “board” (meals included) program and pay a la carte at their different food serving stations. For their main restaurant, once is more than enough - the decor, views and service are wonderful - but that is not enough of a culinary experience!
Stayed 3 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Dear Mr. Dennis:We thank you for your comment. We will take your opinion very seriously to improve our services.We apologize for the unfortunate experience you had. We hope you visit us in the future to give us the opportunity to offer you a better service and a marvelous experience. Kind regards,

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
It doesn't feel like a 5-star hotel
The hotel is inside the park and is an easy couple of minutes walk from the trails, although you have to wait until the park is open to enter the park. It has views of part of the falls. Room was basic and has a 3-star motel feel. The A/C doesn't work very well. We had to go to the lobby to cool down. There was nowhere to dry wet clothes as the balcony was not usable due to frequent monkey visits. Food was fine, but not extraordinary. Service was hit and miss. They only tend to speak with the man if you are a couple, as if the lady is invisible. I guess that's not intentional, but somehow an inbuilt habit - a very bad one and needs to be addressed! The gym is spacious with plenty of equipments. The pool water temperature felt like a spa - too hot to stay in. We stayed at Hotel Das Cataratas on the Brazil side. Comparing the value and everything else, Hotel Das Cataratas is a no-brainer winner, a true 5-star hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Colmn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay, no priveleges
We primarily booked this hotel with the expectation that being located inside the national park that we would have some benefits like having extra time to access the falls. However, the all the trails are strictly blocked by National Park officers well ahead of published closing times. We had a 2 night stay at Iguazu, as were arriving late in the afternoon, we chose to stay the first night at Ameria Portal, and the next night at Gran Melia. Breakfast is served late at GM, and when we were ready to visit the falls, we were had no advantage and were in a battle with the hundreds of school children and other visitors. As a number of trails had been closed as a result of damage from the 2022 floods, we completed all the trails within a 3 plus hours along with the multitudes of people on a hot day! Although, we distintly remembered visiting all the trails (pre-floods) plus the Brazilian side on the same day the hotel staff discouraged us from going to the Brazilian side saying we would not have the time. On speaking with other visitors at the park we learned that the Brazilian side was in a much better condition and easily accessible! Having finished all the trails on the Argentinian side before 2, we decided to return to our rooms and revisit around 4 when hopefully the majority of the crowds had left. However, the trails were locked with chains. If we return I would stay on the Brazilian side first and one night at another Iguazu hotel.
Stayed 1 night in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 3, 2024
Dear guest: We are sorry to read your unfortunate experience. We are working with all the teams to improve our services. We hope you visit us in the future to give us the opportunity to offer you a better experience. Best regards,

10/10 Excellent

Juan pablo

Stayed 2 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Jan 16, 2024
Estimado Juan Pablo:¡Gracias por la valoración realizada! Quedamos a disposición para futuras visitas.Saludos cordiales,

10/10 Excellent

Gabor

Stayed 2 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 2, 2024
Dear guest: We hope you have enjoyed your stay with us! We are looking forward to your next visit.Kind regards,

10/10 Excellent

Feng, San Jose

Traveled with family
Liked: Amenities, property conditions & facilities
Much improved comparing my last stay a few years ago.
Stayed 1 night in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 1, 2024
Dear Mr. Feng: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Farzad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, best location and great service. Just needs to improve food menu with more verity of food and appetizers.
Stayed 2 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 1, 2024
Dear guest: Thank you for sharing your experience with us. We will take into account your comments to improve our services. We are looking forward to your next visit.Best regards,

10/10 Excellent

Ivan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and very professional, very respectful and flat awesome peaceful environment, and you can walk straight into the iguzza Falls from the hotel.
Stayed 3 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 1, 2024
Dear Mr. Ivan: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Carlos Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel, service and location. This trip was definitely enhanced by the experience we had in this hotel.
Stayed 1 night in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 1, 2024
Dear Mr. Carlos Alberto: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 6, 2024
Estimada huésped: ¡Muchas gracias por la valoración realizada! Esperamos haya disfrutado su estadía con nosotros. Estamos a disposición para futuras visitas.Saludos cordiales,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 1, 2024
Dear Mr. Stephen: We hope you have enjoyed your stay with us! We are looking forward to your next visit.Kind regards,

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property- we spent two nights and wished we had stayed a third!
Stayed 2 nights in Nov 2023

10/10 Excellent

Xavier, Perth

Stayed 2 nights in Oct 2023
Response from Lilian Duarte Guest Experience Assistant on Feb 1, 2024
Dear Mr. Xavier: We hope you have enjoyed your stay with us! We are looking forward to your next visit.Kind regards,

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great thing about this hotel is the location. Unfortunately, just before our stay, the national park was closed due to flooding, so our tourism options were reduced to where we could go by taxi. This is obviously not the fault of the hotel, and the hotel itself and the grounds are really nice. We got a room with a view of the falls, which I highly recommend.
Stayed 2 nights in Oct 2023
Response from Lilian Duarte Guest Experience Assistant on Nov 4, 2023
Dear Mr. Smith: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Mashallah

Traveled with family
All were outstanding
Stayed 3 nights in Oct 2023
Response from Lilian Duarte Guest Experience Assistant on Nov 4, 2023
Dear Mr. Afshar:Thank you for your comment! We are looking forward to your next visit.Kind regards,

10/10 Excellent

Howard, Buffalo Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The food , the room, the team (staff) were quite simply the best. Peaceful, wonderful place to stay and come back again.
Stayed 3 nights in Oct 2023
Response from Lilian Duarte Guest Experience Assistant on Oct 24, 2023
Dear Mr. Howard: Thank you for your comments! It's been a pleasure to have you at our hotel. We hope you visit us again in the future so as to enjoy more great experiences with us! Kind regards,

10/10 Excellent

BENJAMIN, PALM SPRINGS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and great location!
Stayed 1 night in Oct 2023
Response from Lilian Duarte Guest Experience Assistant on Oct 24, 2023
Dear Mr. Benjamin: Thank you for your comments! It's been a pleasure to have you at our hotel. We hope you visit us again in the future so as to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lilian Duarte Guest Experience Assistant on Oct 11, 2023
Dear Mr. Duane: We hope you have enjoyed your stay with us! We are looking forward to your next visit.Kind regards,

10/10 Excellent

Enrique

Stayed 1 night in Sep 2023
Response from Lilian Duarte Guest Experience Assistant on Oct 11, 2023
Estimado Sr. Enrique: Muchas gracias por la valoración realizada. Nuestro equipo valora mucho su visita. Estamos a su disposición. Saludos cordiales,

10/10 Excellent

Mark-Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Great views of the falls.
Stayed 3 nights in Sep 2023
Response from Lilian Duarte Guest Experience Assistant on Oct 11, 2023
Dear Mr. Mark-Joseph: Thank you for your comments! It's been a pleasure to have you at our hotel. We hope you visit us again in the future so as to enjoy more great experiences with us! Kind regards,

10/10 Excellent

Shital

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with outstanding view. Go for that fall view room, you won’t regret. Plan on staying for at least 2 night. Since you are inside the national park, it is easy to access trail and train to Devils Throat. Service and staff are top notch.
Stayed 1 night in Sep 2023
Response from Lilian Duarte Guest Experience Assistant on Oct 11, 2023
Dear Mrs. Shrestha: Thank you for your comments! It's been a pleasure to have you at our hotel. We hope you visit us again in the future so as to enjoy more great experiences with us! Kind regards,

10/10 Excellent

diana

Stayed 1 night in Aug 2023
Response from Lilian Duarte Guest Experience Assistant on Sep 4, 2023
Estimada Sra. Diana: Le agradecemos la valoración realizada! Estamos a su disposición para futuras visitas. Saludos cordiales,

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby and pool area are beautiful with an amazing view of the falls. The rooms need to be updated as they are slightly tired looking.
Stayed 2 nights in Aug 2023
Response from Lilian Duarte Guest Experience Assistant on Sep 4, 2023
Dear Mrs. Mccormack: thank you for sharing your experience with us. We will take into account your comments to improve our services. We are looking forward to your next visit.Best regards,