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Friendly, caring staff unobtrusive. The hotel is very well run, busy at peak times but you really never have to wait. Lovely garden behind the hotel and what seems to be a very upscale Japanese restaurant beyond the garden. Most enjoyable stay.
The room was large and the facilities excellent. The view from the 31st floor was fantastic. The staff were very friendly and spoke excellent English. We did not eat at the hotel so I cannot comment on the restaurants. The hotel is within easy access from Tokyo Station.
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