Ratings based on 292 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
81% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from uk

The Cranbrook Nightmare Hotel

Posted Jan 25, 2016
Our stay was perfect, until 7 am in the morning when they started to renovate the room next door. I was constantly woken up by the outside door being slammed so harshly , that the first time we thought someone was trying to break in our room from outside as our door and walls were shaking, . It would have helped at least knowing that there would have been some work going on in advance, which would have saved me from the trauma, and would have been a kind gesture from the staff that im sure were aware of the works going on in the hotel. But no one seemed to be considered enough to say it, or tell their workers that were constantly chattering loudly outside to remember the hotel had guests too. It was an horrible experience as I woke up scared on several times. When I complained at the desk, nothing was done to compensate. Me and my husband left so stressed and unhappy that we forgot to collect the room deposit after the check out. No one contacted us in regards of the deposit from the hotel, and when I called the hotel later in the evening to speak to the receptionist, it was as if he was waiting for my call, even remembering the room I stayed in and aware of my forgotten deposit. I left the hotel very unhappy, still can't get over how horrible that morning was. Would definitely think twice before booking again with them.
4 out of 5
for Students
by A verified traveler

Good value

Posted Jan 7, 2016
comfortable bed. helpful staff. good price. handy location for public transport.
3 out of 5
for Everyone
by A verified traveler from NRW

Preis-Leistung war bei diesem Angebot TOP

Posted Dec 28, 2015
Pros: Freundlichkeit des Personals
Cons: Ein bischen mehr Sauberkeit und ein wenig mehr gepflegtes Inventar wäre nicht schlecht !
Location: 10 min. zur Railway-Station ... 10 min. ins Centrum von Ilford ... Tesco , Lidl , Sainsbury und andere Händler vor Ort ... genug Imbissbuden in Ilford
Wir waren vom 08. bis zum 14. Oktober 2015 im Cranbrook Hotel in London-Ilford. Wir kannten die Gegend von früheren Aufenthalten. Fußweg zur S-Bahn (TFL-Rail) nur 10 Minuten und von dort in knapp 20 Minuten zur City nach London. Für uns war es kein Problem. Wir nutzten das Hotel wirklich nur zum Schlafen und Frühstücken. Unser 4-Bett-Zimmer war jedoch relativ klein und das Frühstück war einfach gestrickt. Aber für den Preis akzeptabel und auch völlig ausreichend !!!
1 out of 5
by A verified traveler

Irresponsible hotel

Posted Nov 29, 2015
For whatever reasons, please do not downgrade your clients to an inferior hotel without any compensations! I paid ten, but only got five!!!
3 out of 5
for Everyone
by A verified traveler from Braunschweig

Günstiges Hotel mit allem, was man braucht

Posted Nov 24, 2015
Pros: Das Frühstück war sehr lecker, das Personal immer freundlich
Cons: Es gab keine Heizung im Badezimmer, was besonders bei einem Aufenthalt im November kritisch ist
Das Hotel war sehr günstig und das Personal immer freundlich. Ein Check-In mitten in der Nacht war kein Problem, wir wurden freundlich empfangen. Auch das Frühstück war sehr lecker. Auf dem Zimmer gab es einen Wasserkocher und Tee/Kaffee, sodass man sich problemlos selbst versorgen konnte. Auch WLAN war kostenlos vorhanden. Das Hotel liegt günstig in der Nähe einer Einkaufsmeile und nur 5-7 Gehminuten von der nächsten TfL-Rail-Station entfernt, innerhalb von 15 Minuten ist man in Central London. Was nicht so gut war: Die Zimmer waren sehr hellhörig und im Badezimmer gab es keine Heizung, was besonders bei einem Aufenthalt im November das Duschen unangenehm gemacht hat.
5 out of 5
for Business Travelers
by Ludek

Good quality for good price

Posted Nov 6, 2015 on Hotels
Good quality for good price
1 out of 5
by A verified traveler from Hannover

Hotel hatte das reservierte Zimmer vergeben

Posted Nov 3, 2015
Pros: nichts
Cons: nein
Location: wissen wir nicht - da anderes Hotel bekommen.
Trotz E-Mail Info über Late Arrival und E-Mail Bestätigung des Hotels war das Zimmer nicht mehr verfügbar. Das Ersatzzimmer war zwar von der Lage besser, aber unterster Standard - zu klein, zu dunkel, Chlorgestank und keine Mülleimer im Badezimmer.
2 out of 5
for Personal Event
by Pedro Roberto from Belo Horizonte

Hotel Medíocre e Atendimento Ruim

Posted Nov 2, 2015 on Hotels
Este lugar não pode ser classificado como hotel, porque não oferece serviços de hotel, mas sim de pensão e o atendimento é muito ruim, feito por pessoas sem nenhum tipo de treinamento em hotelaria, não sabem tratar um hóspede com respeito, não usam uniforme, entre outros detalhes. Me deram um quarto que sequer ficava no prédio principal, mas sim em uma rua lateral, em uma casa estranha, insegura e repleta de quartinhos que foram adaptados para virar acomodação. O quarto é minúsculo, mal ventilado e mal cabia uma cama de solteiro com uma mesinha redonda com chaleira. Tudo é muito apertado e fraco, não recomendo de jeito nenhum. Paguei uma tarifa absurda para este tipo de acomodação. Fuja deste falso hotel se você procura algo de qualidade parecida com um hotel.
3 out of 5
for Families
by debs from Rochdale

Posted Oct 29, 2015 on Hotels
Rooms were non smoking but there was initially a problem with some guests smoking in their room. This was dealt with by the staff. Breakfast was ok but not worth the extra money. The second day we went to the Wetherspoons for breakfast instead as they offered something more traditionally british. overall good value for money. You get what you pay for!
4 out of 5
for Getaway With Friends
by Muhammad from Ilford

Room dosnt have cabin for clothes

Posted Oct 25, 2015 on Hotels
wifi dosnt work at all as your add showing wifi and room don't have cabinet for clothes