Ratings based on 73 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Godalming, UK

Chosen because of a bath, but almost missed out.

Posted Nov 10, 2016
Pros: Very close to all that we wanted to see in the old town. Good that we had selection of bottled water each day.
Cons: More soundproofing between walls and floors of rooms would be good. We wanted a bath/shower (as shown in all the photos) but our room only had a shower. They were quick to change the room but the room was smaller. Bath/shower or Shower should be stipulated and an area to tick to stop confusions. We chose this hotel because it only showed baths with all the rooms in this upgrade price range.
Location: A walk round the old walls is a must-do. Great historic sights. Lots of good restaurants all around the town. Great beaches.
Comment from Hotel Management
Nov 14, 2016 by Syl, Hotel Management
Half of the hôtel is equiped with bathtubs the other half with showers in every room categories. You are moor than welcome to give us your preference privous arrival we wish to remind that the hotel is located in an old building where every rooms are diffrents When you have special request feel free to talk to us, a direct contact is always the better way for a good understanding of what you will get.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2016
Pros: The location was in the fortified city and right by beautiful St. Vincent Cathedral. Loved hearing the church bells ring!!!
Cons: The breakfast was a little pricey for the offerings
Comment from Hotel Management
Oct 31, 2016 by syl, Hotel Management
thanks
3 out of 5
by A verified traveler from Guildford

Very convenient for ferry and good restaurants

Posted Sep 16, 2016
Pros: It's closeness to the ferry and good restaurants
Cons: See above
Location: Inside the walls of St Malo with all the action close at hand
We stayed overnight on our way back to uk. We were slightly surprised when we checked in to have to choose exactly what we wanted for breakfast down to what type of yoghurt we wanted. We hadn't had supper then so not really in the breakfast zone. When we went down the next morning everything was set out as a normal buffet breakfast so we started on our own much to the annoyance of the waitress who eventually appeared about 10 minutes later! We were and still are very confused! The room was very brown, even the cups on the tea tray which was in the bedroom despite the fact that the plug for the kettle was in the sitting area and no waste bin for the tea bags.
Comment from Hotel Management
Sep 19, 2016 by syl, Hotel Management
We are happy you enjoyed your stay at our hotel. We wish to apologize for the confusion regarding breakfast. As we have guests from all countries with varying breakfast habits, we have two offers with the hopes of pleasing most guests. As the full breakfast buffet is more than some guests wish to have, we also offer the continental breakfast at a reduced price. We ask for our guests to choose which fruit juice they prefer and which yogurt (plain or fruit) to reduce waiting time when they arrive. If the waitress did not welcome you when you arrived in the room we are terribly sorry.
4 out of 5
Recommended
for Couples
by A verified traveler

Good location within city walls to explore St Malo

Posted Aug 30, 2016
Pros: Great location.
Cons: To offer room rate inclusive of breakfast.
Location: Walk the ramparts, lovely beach close by, explore the town, plenty to see and do in Saint Malo or nearby.
Staff speak excellent English. Centrally located and lots of shops and restaurants nearby to explore.
Comment from Hotel Management
Sep 1, 2016 by syl, Hotel Management
Thank you for your nice revew we do hope to welcome you again
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Nice hotel in old town

Posted Aug 29, 2016
We stay for couple days in La Maison des Armateurs and you cannot get better location. 3 min walk to everywhere. We had been in the middle of heat wave and hotel A/C worked fine. Service is excellent, they send us email after booking, before we come with direction and description of parking and after we left thanking us for staying there. They make you feel that you are welcomed.
Comment from Hotel Management
Sep 1, 2016 by syl, Hotel Management
It is truly a pleasure for the entire team to read your review. We are happy to see that the efforts we make are appreciated and made your arrival simple and your stay enjoyable. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the hospitality and location

Posted Aug 26, 2016
Would love to stay there again. Loved the location and lovely staff.
Comment from Hotel Management
Sep 1, 2016 by syl, Hotel Management
and we will love to welcome you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

A two night stay in a lovely hotel

Posted Aug 11, 2016
Pros: It does everything well.
Cons: Another chair in the room.
Staff were a great help in advising where to park our car. Good value breakfast. Comfortable and clean room, but lots of street noise (inevitable due to location). Bring earplugs.
Comment from Hotel Management
Aug 16, 2016 by sylvie, Hotel Management
From time to time it might be loud in high season, but hopfully usualy not.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location with parking

Posted Aug 8, 2016
Comfortable, clean and you can reserve parking downstairs.
Comment from Hotel Management
Aug 10, 2016 by gerant, Hotel Management
thank you we hope to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted Jul 15, 2016
Pros: The location is perfect for getting around Saint Malo.
Wonderful hotel in a great location. Hearty breakfast. The staff are outstanding! We realized at the 11th hour that we had booked our train tickets for the wrong date. Mark worked with us for quite a while to remedy the problem. Without him, we would've been out the total cost of the original tickets plus the cost of the new tickets. We are forever grateful to him and his wife for bailing us out.
Comment from Hotel Management
Aug 10, 2016 by manager, Hotel Management
your satisfaction is our reward
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Located in the heart of "old town"

Posted Jul 6, 2016
Pros: Roomy, two balconies.
Cons: Not much but - getting picky - Hair conditioner (only found in one French hotel)
Location: Beach, Fort and Ramparts, Mont St-Michel (one hour away), Crepes everywhere!
Lovely hotel. Great location, great breakfast. Staff spoke English well. Nice conversation with one about "All the Light We Cannot See," a historical novel about the town which we both had read. We stayed to see both St. Malo and Mont St-Michel (go early)and were well rewarded.
Comment from Hotel Management
Aug 16, 2016 by sylvie, Hotel Management
We are extemely glad you enjoyed your stay