Not the usual Mercure standard!
Posted Sep 4, 2016 on Hotels
A disappointing experience. The hotel was in the city centre so was good for shopping, restaurants etc. The staff were friendly and efficient but we had very little sleep as the room was like an oven. We were there for 2 nights during a heat wave, the temperature was 36° & 35° and although the hotel advertised the fact that they had air conditioning, it wasn't working. The bathroom had a sliding door which was was on "rails" and was difficult to open & close and on one occasion the door came off the rails, trapping one of us inside, so we had to send for someone to open it!
We often stay in Mercure Hotels but this one wasn't up to the usual standard.
Comment from Hotel Management
Oct 9, 2016 by General Manager, Hotel Management
Thank you for sharing with us your experience. I am sincerely sorry that the latter was not up to your expectations. The starting renovations soon, I will be delighted to introduce you to our new rooms to give you confidence in our institution. Do not hesitate to come back to us in a future stay so we can make you happy and make you well entir home.
Looking forward to welcoming you again,