Ratings based on 179 Verified Reviews

3.5 out of 5
67% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Pathetic experience

Posted Dec 15, 2016
In the first room that we got, the room is not at all what the photos look like. The bathroom doesn't have a bath tub or a separate bathing area. The water clogged up and flowed outside the door making the carpet wet. The toilet flush didn't work. When we told the hotel staff about it, one of them was very rude and refused to change our room starting that they are overbooked. We said we won't live here and asked for a refund. They gave us a new room then. I wonder how they had availability in that case.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2016 on Hotels
3 out of 5
by A verified traveler

Clean and comfort hotel but far from the city.

Posted Dec 6, 2016 on Hotels
Hotel and room are nice in general, but the smoking smell from the next door was problem, even though all room in the hotel was non-smoking room according to reception.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2016
Clean and spatious rooms Location not bad if you have a car Amazing fitness center
2 out of 5
by A verified traveler

Mold-smell in my room

Posted Nov 16, 2016 on Hotels
Was not very happy and changed my booking after the first night, went downtown Strasbourg instead. I may have been out of luck but my room smelt like mold, it was not very modern and breakfast was not enjoyable at all, very smalm variety, hard bread, low quality. Service is nice, people are nice but the hotel is 'done'.
4 out of 5
by Neil

This traveler left a rating score only Posted Mar 25, 2016 on Hotels
3 out of 5
by danny from Wigan

Posted Feb 29, 2016 on Hotels
Very expensive for drinks at 8 euros a beer , wifi rubish also having to log on every two minutes
Comment from Hotel Management
May 7, 2016 by PierreYves, Hotel Management
Thank you for your candid review. I apologize that your recent stay did not meet expectations. I appreciate your comments and will share these with our team so that we can continue to improve our services. I truly regret that you did not mention your Wi-Fi's connection problems during your stay as the bad experience you had does not reflect the usual quality of this service. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. KIndest regards
5 out of 5
by LaQuita from Gothenburg

Posted Oct 9, 2015 on Hotels
Relaxing and problem free.
5 out of 5
by LaQuita from Sweden

5 star

Posted Oct 9, 2015 on Hotels
Peaceful, quiet good service, friendly personel.
2 out of 5
by A verified traveler

This hotel needs a lot of work.

Posted Jun 22, 2015
Pros: Nothing
Cons: Need total renovation!
Location: Ok
Worst breakfast in Europe! Dirty carpet, poor service, and not a travel friendly environment.