Ratings based on 246 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Brasilia, Brazil

This hotel is "Brazil Good"

Posted Jul 19, 2017
Pros: Nice pool area. Comfy bed. Large room.
Cons: Service. Bathroom tub area needs immediate servicing.
We are Americans who live in Brazil, so we're very familiar with service standards for both countries, which is why I say this hotel is good for Brazil. At first glance it appears to be 5 stars, but as you peel back the layers of the onion, it really isn't fantastic. Our room was nice and clean, except for the bathtub which was quite gross with mildew growing everywhere. The buffet is large with a decent variety, but the food is mediocre at best. We tried to get reservations for the "theme" restaurants, but were told they were booked up except for our last night there. When we passed the restaurants in the evening, they were only half filled, so not sure why we weren't allow to make a reservation. The service in general was not good, but very typical for Brazilian standards. As other reviewers have noted, most of the staff do not speak any English. This was not a major issue for us since we speak a fair amount of Portuguese, but did cause some confusion on several incidents (like when someone came knocking on our door and absolutely insisted on coming in to check something in our closet despite the fact that we were not dressed...turns out they were checking to make sure we had an iron. We politely told her no several times, but she refused to leave until we let her in the room).
Comment from Hotel Management
Jul 21, 2017 by Luiz Gustavo Alves, Hotel Management
Ms Stephanie, Many thanks to spend you time to share your experience at GP Imbassaí. Your comments are important for us to always keep improving our services. We hope that they can return on other occasions and can check the improvements. Thanks again and see you next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent Value

Posted Mar 27, 2017
The hotel itself is beautiful. There is plenty to do and the beach is beautiful. The staff was all very friendly. However, my one complaint is the food. If feel that the food should be better quality. Overall, I had a fun trip and would reccomend this place to a friend.
Comment from Hotel Management
Mar 29, 2017 by Luiz Gustavo Alves, Hotel Management
Hello, We are so glad to know about your experience with us. Hope sse you again on next vacation. Best Regards Luiz Gustavo Alves Subdiretor Geral
3 out of 5
Recommended
for Everyone
by A verified traveler from argentina

Ideal for kids

Posted Nov 12, 2016 on CheapTickets
Pros: The food and spa aré awesome. The shows and activities for kids aré very good. Is ideal id Young o with kids. The room was ok
Cons: Bad service. People were not very kind. The first day the pool was very dirty. The room was not cleanned we found some Heard and a los of mosquitos.
Location: Praia do forte
Comment from Hotel Management
Nov 14, 2016 by Luiz Gustavo Alves, Hotel Management
Mr. Caro, Thanks for your comments. We are so glad to provide special moments to your family, and hope see you again next time. About your complaints for employees behavior, we invest a lot of time in training plans to change that image. Thanks again for your time. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2016
Felt really welcome, staff members were amazing. High recommend.
Comment from Hotel Management
Apr 26, 2016 by Gte Imbassaí, Hotel Management
Dear Guest, Thank you so much for taking your time to provide such kind feedback about your stay with us! We are so glad you had a wonderful vacation at Grand Palladium Imbassaí Resort & Spa. We really strive to ensure our customer has a flawless guest experience. We hope to welcome you in the near future. Cordially, Gte Imbassaí
4 out of 5
by A verified traveler

Posted Oct 13, 2015 on Hotels
The hotel and all it has on campus is great. The rooms are nice but could use some freshening up. I'm a bit picky when I pay that much for a hotel but I don't want to see moldy caulking around the shower and sink of the bathrooms. The AC wouldn't get the room cool either.
1 out of 5
by A verified traveler from Porto Alegre BR

Bad Service

Posted Apr 30, 2011
Terrible service, I`ll not come back!
Comment from Hotel Management
Mar 9, 2016 by Gte Imbassaí, Hotel Management
Gostaria de agradecer-lhe o tempo tomado para enviar-nos seus comentários. Sentimos muito que não tenha ficado satisfeito com nosso hotel na sua estadia. Levamos o conforto e a satisfação dos clientes com seriedade. Ressalto que as observações sempre são analisadas pelos responsáveis e asseguro-lhe, que sempre as levamos em consideração em nossas tomadas de decisão, novos projetos e investimentos. Mais uma vez agradeço-lhe pelo contato e asseguro-lhe que nossos esforços estão direcionados em garantir os melhores serviços. Coloco-me à disposição para o que se fizer necessário em uma futura visita. Cordialmente, Gte Imbassaí
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Great experience! Nice people Good food Wonderful service
Comment from Hotel Management
Aug 18, 2017 by Luiz Gustavo Alves, Hotel Management
Dear Guest, We appreciate your comments! Thanks to share your experience with us. Hope see you again on next vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Posted Aug 13, 2017
A great place to rest and enjoy nature. You can play sports like running , go to gym , swim. Very good restaurant.
Comment from Hotel Management
Aug 15, 2017 by Luiz Gustavo Alves, Hotel Management
Mr Fernando, Many thanks to take you time and share with us your experience at the GP Imbassaí. Hope see you again on next time. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Vitoria

Belo Resort All Inclusive

Posted Jul 26, 2017
Pros: Estrutura do hotel. Quartos grandes e confortáveis. Equipe de animacao e boa alimentacao
Cons: O atendimento poderia ser mais abrasileirado, visto que os funcionários parecem estar mais voltados ao publico argentino e quase não se ouve musica br
Estive com minhas filhas no Grand Palladium. Ótimo Resort para curtir em familia. Entretenimento e atendimento muito bons!
Comment from Hotel Management
Jul 28, 2017 by Luiz Gustavo Alves, Hotel Management
Prezado Sr. Joe, Agradeço o tempo dedicado em comentar sobre sua hospedagem. Sua avaliação é bastante completa, tenha certeza que será compartilhada com nossa equipe. Esperamos que possa retornar em breve com sua família, será um imenso prazer. Atenciosamente, Luiz Gustavo Alves Subdiretor Geral
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente. Muito bom mesmo. Vale a pena.

Posted Jul 10, 2017
Voltarei com certeza. O melhor resort que já estive.
Comment from Hotel Management
Jul 12, 2017 by Luiz Gustavo Alves, Hotel Management
Prezado Hóspede, Agradecemos o tempo dedicado em comentar sobre sua hospedagem. Ficamos felizes que tenhamos atingido vossas expectativas. Atc, Luiz Gustavo Alves Subdireto Geral