Ratings based on 85 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Newcastle Upin Tyne

An Incredible experience...

Posted Oct 17, 2017
Pros: Everything.
Cons: Nothing springs to mind.
Location: Beautiful location, walking distance to Fira which is a lovely town too.
We stayed for 5 nights in October. Upon arrival the welcome from the staff was so warm and friendly, and this lasted throughout the stay until the moment we checked out. Everyone was so pleasant and genuinely friendly, which was a big factor in making our stay so wonderful. Some hotels have superficially friendly staff, but the staff at Chromata were all genuine, and incredibly helpful. They made us feel welcome, and made us laugh. Good people! The hotel itself is stunning, the first time we saw the view over the Caldera will stay with us forever. There is something hypnotic and incredibly calming about watching the cruise ships and fishing boats sailing far below. The room was immaculate and well equipped. Bed was incredibly comfortable. The food was incredible too. Fine dining of an evening, and the breakfast was first class too. We were here this time celebrating our engagement, and we are pretty sure we will be honeymooning at the Chromata next year, as it was so good.
Comment from Hotel Management
Oct 21, 2017 by Katerina Charavgia, Hotel Management
Dear Ian, Your review will be shared with pride and used as an example of the positive impact we are honored to have on our wonderful guests when service is executed well and from the heart. We couldn't do it without you. Also, thank you so much for taking the time to write your adorable words about our staff! I have shared your wonderful comments with our team and everyone is so proud! We agree - hospitality is personal and we are blessed to have such a caring team here at Chromata Santorini! Rest assured you'll always be more than welcome in your second home away from home! Sincerely yours, Chromata Santorini team
5 out of 5
Recommended
for Everyone
by A verified traveler from Astoria, NY

Beautiful Hotel with breathtaking views

Posted Aug 25, 2017
This is the most beautiful hotel I ever been to. Amazing Rooms, staff & food as well.
Comment from Hotel Management
Aug 27, 2017 by Katerina Charavgia, Hotel Management
Dear Mr. Michael, We are thrilled to be considered the mos beautiful hotel you have ever visited! It is extremely rewarding to receive such positive comments, especially about our standards of service, perhaps the greatest motivational tool for our staff. For all of this, again, thank you!
5 out of 5
by Jeffrey

A Wonderful Romantic Greek Vacation !

Posted Aug 7, 2017 on Hotels
Amazing stay from the warm welcome by the hotel manager Evaggelos and the genuine hospitality he and his team provided,the breathtaking location overlooking the caldera and the great service by all the staff particularly Alexandra, the concierge. A fabulous place to stay that far exceeded all our expectations. A definite repeat for us !
Comment from Hotel Management
Aug 10, 2017
Dear Mr. Jeffrey, We greatly appreciate your stay with us and we were pleased at reading how much you enjoyed staying with us. Thank you for the compliments to our staff, they will definitely be congratulated for the care they provided to you, and we thank you very much for mentioning them. It is extremely important for our associates to be able to read how guests enjoy their work. We are delighted that you want to come back as soon as possible: that is the best endorsement ! Sending our warmest regards!
2 out of 5
by A verified traveler from USA

Posted Aug 6, 2017 on Orbitz
Pros: Breakfast service great
Cons: Redecorating the room, Better Manager, toiletries need to be improved and need more, more towels, bathroom hot tub didn't work.
Location: All the hotels on the caldera side with view are great.
Location good. Paid a fortune a night for a room with no character or ambiance. Very disappointing. Breakfast was good. Maid/Turn down service could be improved. We complained about turn down service, manager told us we were given when we were not. Hotel manager very rude and needs an etiquette class. Bathroom hot tub didn't work. Privacy is non existent on room terrace. Not enough chairs at the pool. Hotel needs to be improved because 5 star status/$$$$$ a night isn't deserving. Cheaper hotels with same view are everywhere. We paid a fortune thinking that this hotel would be fantastic. It was a disappointment.
Comment from Hotel Management
Aug 14, 2017 by Katerina Charavgia, Hotel Management
Dear Mrs. Kelly, I hope you had a safe trip back home! My name is Evaggelos Tsochas, Hotel Manager at Chromata Santorini and I would like to express my sincere apologies for any inconvenience caused. Firstly, I would like to apologize as my intentions have been misinterpreted. Kindly note that the hotel doesn’t accept children under 13, as it is built on the Cliffside and 150meters above the sea. Of course, I can recall that your friends with children under 13, visited your room and I am really sorry if my notification seemed impolite, but your safety is of foremost importance. We cannot risk a possible injury. In that respect, and although a false etiquette has been put under my name, I feel happy that we avoided possible incidents. With regards to theturn down service you mention, I can guarantee that following your request prior to arrival, I checked every day that 9 big towels, 7 medium towels, 5 small towels, 5 bathmats and bathrobes were delivered twice a day. The one time you mention was that the turn down service hadn’t been in your room yet. I am sure you can understand that turndown service operate during certain hours and as you can also recall, after the housekeeping visited your room for the turndown service you had all the extra towels. Concerning the privacy, please note that all the hotels located in caldera. So, they have the advantage of offering magnificent views, however this means that although you have your own balcony, there is a possibility to be seen if a guest of nearby balcony looks at yours. Similarly, as there are not enough sunbeds by the pool, we created another area with Jacuzzi and sunbeds. Kindly note that our guests are considered family and feedback is valuable in order to improve the quality of our services. I would like once more to thank you for taking the time to share your comments. Warmest regards
5 out of 5
by Alison

Fit our needs exactly as we would have wanted

Posted Jul 9, 2017 on Hotels
We loved this hotel for a few reasons - 1) the service was incredibly attentive at all times, but not intrusive. In our group's opinion, customer service in Greece, even at nice/expensive places was spotty at best - but that wasn't the case at the Chromata. In particular, the hotel's general manager, John, was super helpful. 2) we prefer to be in a walkable location that has access to various restaurants, etc., but not totally in the middle of the mix. Given the crowds in Oia and Fira, this was perfect for us as there were plenty of delicious eating options nearby. 3) we found the room we had both spacious and very comfortable. 4) we appreciated the hot breakfast items that we could order a la carte in the included breakfast - as we were disappointed with other hotel breakfasts in Greece that only had a continental spread. It was so nice to be able to get eggs!
Comment from Hotel Management
Jul 15, 2017
Dear Alison, Thank you for sharing! We agree with you that we are truly fortunate to be in such an excellent location in the city and we are so glad that you were able to take advantage of all there is to offer right outside our doors. Many leisure guests like you are happy to find our location in the heart of Imerovigli. We are delighted to read how much you appreciated the services of the hotel and how highly you enjoyed the experience. We will share your kind comments with the rest of the team and we will definitely congratulate them for the care they provide you. We look forward to welcoming you back during your next visit to Santorini. Sending our warmest regards!
5 out of 5
by Jessica

we loved it here

Posted Jun 26, 2017 on Hotels
we stayed here during our honeymoon and all of the hotel staff was very nice, friendly and caring. the room was very clean, view was spectacular and breakfast was delicious. It was an amazing and unforgettable experience for us. Would love to come back again.
Comment from Hotel Management
Jul 9, 2017
Dear Jessica, We appreciate very much for sharing your experience and we are happy to hear that you had a very quality time and that the hotel grounds and its facilities were up to your liking. Thank youfor your compliments to our staff, we will share your kind comments with the extended team. We are extremely touched that you love to come back! Rest assured, we will have our arms, hearts, smiles, open wide and to the biggest possible for you two and remain at your entire disposal should you need anything before your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

The perfect Santorini stay

Posted May 31, 2017
Pros: Everything about it screams class, consideration, relaxation and style. Plus, the view... what a view...
Cons: In my experience, nothing at all. Perfect.
Location: Great family tavernas and wonderful authentic ateliers of beautiful clothes, art and crafts.
Perched on the top of the caldera of Imerovigli, Chromata Hotel is simply a stunning boutique hotel with has everything and more of whatever you may need, not mentioning the incredible view of course! The rooms were ridiculously clean, the staff incredibly attentive and informative but calmly out of sight until needed, and the overall ambiance of the hotel was one of pure calm and retreat. Under the recommendation of the hugely knowledgeable staff, they recommended wonderfully authentic tavernas and local shops away from the standard tourist traps and imported luxury brands towards places that quietly gave you a hint at the true soul of the island. Plus, any excursions you are planning, allow the concierge to do it for you as they will have the latest and most accurate information and reviews. I cannot recommend this wonderful place strongly enough and would urge anyone to look here first.
Comment from Hotel Management
Jun 27, 2017 by Katerina Charavgia, Hotel Management
Dear David, Thank you for sharing your experience. We are delighted to hear that you enjoyed our piece of paradise and our services. We are really proud that our associates have contributed in some small way to making your experience with us a flawless one. We appreciate very much that you noticed it and feel blessed to receive your gratitude. We look forward to the pleasure of welcoming you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Excellent and accommodating hotel staff

Posted May 26, 2017
Pros: Efficient and friendly staff.
Cannot recommend this place enough. The overall facility is very clean, well-maintained and easy to navigate. Location is also good - about 15 min walk from Fira, so the area is relatively quiet, and all rooms have a good view of the caldera. It is also close to some good restaurants in the area. The hotel restaurant was good - I had lunch and evening drinks here. But what impressed me the most was the hospitality and how accommodating the staff were. They were quick to arrange things from taxi to cruise, and made navigating in Santorini so easy.
Comment from Hotel Management
Jun 29, 2017 by Katerina Charavgia, Hotel Management
Dear guests, Thank you for your adorable and hyper motivating review! We are delighted that you spent great time staying with us and enjoyed our services and facilities.Your compliment regading the staff was adorable, we will definitely congratulated them! Rest assured, we will have our arms, hearts, smiles, open wide and to the biggest possible for you two and remain at your entire disposal should you need anything before your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

GREAT HOTEL IN SANTORINI!!!

Posted May 25, 2017
My experience at the Chromata Up Style Hotel in Santaorini was truly one of a kind. John, the assistant manager was amazing! He was so helpful with everything ranging from what to do and where to go to anything else we had concerns about. Alexandria the concierge was able to arrange many different things for us to do. The front desk people, specifically Tatiana and Kostas were so helpful and even provide guests with a cell phone to contact them at anytime. The staff at Chromata were very courteous and go out of their way to make your stay as amazing. The breakfast in the morning is a great way to start the day and you can order anything on their menu without restrictions. The view from every room is breathtaking. I would recommend this hotel to anyone and would give 5 stars!
Comment from Hotel Management
Jun 30, 2017 by Katerina Charavgia, Hotel Management
Dear Ashley, We greatly appreciate your stay with us and we were pleased at reading how much you enjoyed staying with us.Thank you for the compliments to our staff, they will definitely be congratulated for the care they provided to you, and we thank you very much for mentioning them. It is extremely important for our associates to be able to read how guests enjoy their work. We will share your kind comments with the rest of the team and we look forward to welcoming you back during your next visit to Santorini.
5 out of 5
by Chris

Fabulous Boutique Hotel

Posted May 5, 2017 on Hotels
A belated review of the Chromata hotel, having returned on Sunday, I’ve finally got over/used to the blues of returning to normal life and can bring myself to write about what seems like a distant memory! The previous positive reviews pretty much capture the essence of what is simply a fantastic boutique hotel (26 rooms) in one of the best locations on Santorini – Having never been before, I was apprehensive around getting the hotel/locale spot on; Imerovigli and more specifically the Chromata proved to be perfectly situated just north of Fira and 20 minutes from Oia, a quiet location, but within walking distance of anything you could need or rent a quad bike from right outside to get to anything you’d want to see/do. We were lucky enough to stay in two rooms, due to a surprise upgrade on our second day and both were faultless, incredible sea views over the caldera, volcanic island and sea beyond. From arrival to departure, all the staff could not do enough to ensure our stay was a truly memorable experience. This is a true bucket list hotel, the breakfast was expansive and great quality, the Cocktails, although not cheap, were well made and fresh sushi was impeccably made to order. I did note have dinner at the hotel but heard good things. John (asst. Manager) and Evaggelos (Manager) were the perfect hosts, and have got the balance of informal/attentive/discreet/professionalism down to a tee.
Comment from Hotel Management
Jun 27, 2017
Dear Chris, Thank you so much for taking time to write such an adorable review. We appreciate your highlights in regards to our service and facilities and glad to learn that everything we have offered along your stay has lived up to your expectation. Thank you for your compliments regarding our staff, Evaggelos & John will be definitely congratulated for the care they provided you. We are honored to be considered as a bucket list hotel feel blessed to receive your praise. Hope to see to you again!