Interior

Reviews of Hotel Hu

3.5 out of 5
Hotel Hu
60, Gonghang-ro 424beon-gil, Jung-gu, Incheon, Incheon

Reviews

7.2

Good

Rating 10 - Excellent. 162 out of 735 reviews" "
Rating 8 - Good. 263 out of 735 reviews" "
Rating 6 - Okay. 181 out of 735 reviews" "
Rating 4 - Poor. 74 out of 735 reviews" "
Rating 2 - Terrible. 55 out of 735 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carole

Disliked: Cleanliness, staff & service, property conditions & facilities
We picked this hotel as it was close to the airport and coming back from a wonderful vacation as we were in transit. This was a mistake. This hotel looks like a prison.. no decent restaurant options around. Check in/check out cold and not helpful. The only good thing is that they offer free shuttle to the airport.
Stayed 1 night in Mar 2024

8/10 Good

Nirmal

The hotel was decent; however, there was no staff available during check-out, so overall, it was not bad.
Stayed 1 night in Feb 2024

6/10 Okay

Brianna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really close to the airport so its convenient and the staff helped us check in since the desk was closed. You check in and out of a kiosk which doesnt work most of the time, so I was unable to check out properly as the kiosk said to talk to staff but the desk was closed. Hoping I dont get charged for late check-out as I had to catch a bus.
Stayed 1 night in Jan 2024

2/10 Terrible

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived after the front desk closed at 11 pm. They have a self check in kiosk but because the hotel did not give us an access code we could not check in. Called Expedia but there was nothing they could do, other than to try and book us in a property far away. We ended up walking a few minutes with our 6 pieces of luggage at 2 am to the Grand Hyatt (via Orbitz) and got two nights for $50 more and wonderful service and food. Silver lining is Hotel Hu didn’t bill us.
Stayed 1 night in Jan 2024

8/10 Good

Kevin, Barnesville

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean and very nice, and I liked how close to the airport it is, however when I went to check out, there was no one at the front desk, even though 24-hour concierge service was listed on their features, and their checkout kiosk wouldn't accept any information I input, so I had to leave a note when I checked out.
Stayed 1 night in Dec 2023

8/10 Good

zhenyu

Traveled with family
Liked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Win

Stayed 1 night in Nov 2023

4/10 Poor

Hyun-key

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Kim on Nov 6, 2023
호텔 휴를 이용해 주셔서 감사합니다. 손님의 후기는 매우 중요합니다. 소중한 지적사항에 대해서는 개선이 될 수 있도록 최선을 다 하겠습니다. 특히, 객실내의 청결 정돈에 대해서는 더욱 신경을 쓰겠습니다. 다시한번 감사드리며 건강한 모습으로 재회를 기대합니다. 감사합니다.

6/10 Okay

Tango

Stayed 1 night in Oct 2023
Response from Kim on Nov 6, 2023
Thank you for using Hotel Hue. Guest reviews are very important. We will do our best to improve upon your valuable points. In particular, we will pay more attention to the cleanliness of the rooms. Thank you again and we look forward to seeing you again in good health. Thank you.

2/10 Terrible

bayarkhuu

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel. Internet WiFi was super slow. I can’t even make video call. told the receptionist but said sorry and did not do anything. Emailed to hotel but no response. Horrible experience. Better book different hotel
Response from Kim on Oct 12, 2023
Hello? This is Hotel Hue. Thank you very much for using our hotel. We have received complaints about internet speed. We will do our best to improve the internet, etc. In the future, we will continue to strive to be a hotel vacation that is more customer-oriented. thank you.

10/10 Excellent

Heidi

Stayed 1 night in Oct 2023
Response from Hotel hu on Oct 6, 2023
저희 호텔을 이용해주셔서 감사드립니다.편안하고 행복한 여행이 되시길 바랍니다.재방문을 기대하겠습니다. 감사합니다.

10/10 Excellent

Wendy W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Kim on Oct 3, 2023
We bow our heads in gratitude for your interest and kindness toward our employees. We will continue to work harder to provide better service to our guests. Also, we would like to sincerely thank you for saying that the hotel is close to the airport and convenient.

4/10 Poor

Maria

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location is great, less than 10 mins to the airport. Free airport shuttle runs every 10 minutes and stops right infront of the Hotel. The airport van service is right on the corner as well if you don’t want to take the free bus. Front desk is really nice. Very helpful and speaks english. Room is spacious and I love the cabinets and all the chairs and tables. BUT.. Room is dirty. Smell of cigarette overwhelms you right when you get in the room. Bathroom was barely cleaned. So much mildew on the tiles, shower glass door looked like it hasn’t been cleaned for a while. Bathroom stinks, smells like pee and cigarette even if you flush it many times or keep the exhaust running. Bed is hard and bouncy. Barely slept. Was not comfortable. Didn’t have a choice since this was the only available hotel during my trip, but will never book here again.
Response from Kim on Sep 8, 2023
Thank you for using Hotel Hu. I understand what you said about the building being over 20 years old. He also pointed out the cleanliness. I'm really sorry. From now on, we will pay more attention to maintaining cleanliness.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre pas propre des poils partout , même dans les armoire , chambre désuète - bien situé pour un transit mais ne vaut pas le prix je ne recommande pas
Stayed 1 night in Aug 2023
Response from Kim on Sep 8, 2023
First of all, thank you for using Hotel Hu. He pointed out the cleanliness of the closet, including hair. I'm really sorry. From now on, we will pay more attention to maintaining cleanliness.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
It is very conveniently located right in front of the free shutte bus from the Incheon airport. The room wifi was very good and had all essentials for a comfortable stay. It was very clean although the room showed some ages. I highly recommend Hotel Hu for one night stay before and after a flight from Incheon Airport.
Stayed 1 night in Jul 2023
Response from Hotel hu on Jul 16, 2023
I have nothing to say but thank you because it's a review that only sees good things. I'll try harder to approach you. Thank you.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The washroom facility needs to be improved. The shower should be enclosed so that water won't be splashed to the rest of the washroom when you take a shower
Stayed 1 night in Jul 2023
Response from Kim on Jul 11, 2023
Thank you for using Hotel Hue. Guest reviews are very important. We will do our best to improve on valuable points. Thank you again and we look forward to seeing you again in good health.

10/10 Excellent

Kenneth L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kim on Jul 4, 2023
손님이 좋은 평가를 해주셔서 대단히 감사합니다.더욱 노력하겠습니다. 늘 건강하고 행복하세요. 재회를 기대합니다. 감사합니다.

6/10 Okay

Benoit

Liked: Staff & service
The hotel is more studios that are rented than a hotel Service is good but the place is getting hold and is in need of a restoration Our clim did not work
Stayed 1 night in Jun 2023
Response from Kim on Jun 26, 2023
Thank you for your review. Our staff will do our best to provide better service. We look forward to seeing you again in good health. Be happy!!

8/10 Good

kristen

Stayed 1 night in May 2023
Response from Kim on Jul 4, 2023
후기 평가 감사합니다. 직원들은 보다 더 나은 서비스 제공을 위하여 더욱 노력하겠습니다. 건강한 모습으로 다시 뵙기를 기대합니다. 행복하세요!!

8/10 Good

Lan, Sudbury

Liked: Staff & service, property conditions & facilities
Very convenient for people who just want to take the flight. My flight has an overlay of 16 hours, it’s a perfect place to stay for one night and take the free shuttle to airport.
Stayed 1 night in May 2023
Response from Kang on May 18, 2023
Thank you so much. Please use Hotel Hue again next timeHotel Hu

4/10 Poor

Linh

Stayed 1 night in May 2023
Response from Kim on Jul 4, 2023
호텔휴를 이용해 주셔서 감사합니다. 손님의 후기는 매우 중요합니다. 소중한 지적사항에 대해서는 개선이 될 수 있도록 최선을 다 하겠습니다. 특히, 객실내의 청결 정돈에 대해서는 더욱 신경을 쓰겠습니다. 다시한번 감사드리며 건강한 모습으로 재회를 기대합니다.

6/10 Okay

Sangdon

Liked: Staff & service, amenities
For that price not to complain but if you have money I would recommend better and more expensive one.
Stayed 1 night in Apr 2023
Response from Kim on May 8, 2023
손님의 소중한 의견 감사합니다. 호텔휴는 고객님의 만족을 위하여 더욱 노력하겠습니다. 늘 건강하고 행복하세요!!

10/10 Excellent

Anayah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only regret is that the trip was so brief!
The staff at the welcome desk are friendly, efficient and knowledgeable. He was able to provide helpful advice to enable me to reach the airport on time for the following day. The room size is huge and almost serves as a small apartment with a kitchen and washing machine. The hotel is also in a great location not even 5 minutes from the airport and close to other local amenities and many restaurants. Wonderful stay overall
Stayed 1 night in Apr 2023
Response from Kim on Apr 20, 2023
Thank you very much for your attention and kindness to our staff. We will do our best to provide better service to our guests in the future. Thank you.

8/10 Good

Tara

Liked: Cleanliness, room comfort
Disliked: Staff & service
Perfectly serviceable stay
This was a perfectly serviceable hotel, close to the airport, with a free shuttle bus just across the street. It's in what looks like an office building which felt a bit strange, and as I arrived late and left early I never encountered anyone. The key cards were left on the desk for pick up which I thought was a bit of a security risk. The room itself was fine; very clean and large. It's a suite style hotel with a kitchen and full sized refrigerator, though I'm not sure why you'd stay long term so close to the airport!
Stayed 1 night in Mar 2023
Response from Kim on Apr 4, 2023
Thank you very much for your good rating. The hotel is a residence-type hotel where you can relax comfortably and the front desk staff works from 7:00 am to 11:00 pm. We look forward to seeing you again in good health. Be happy!!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service
The staff was very helpful and attentive. DJ allowed us to check in earlier because of our luggage situation. DJ and all of the housekeeping ladies were wonderful. The building is old and the beds were not very comfortable (springs come through) but the covers were warm. It was nice for a long stay considering the price. I would stay there again, but knowing how the beds feel I would bring a mattress topper if I stayed for 2 weeks.
Stayed 14 nights in Mar 2023
Response from DJ on Apr 2, 2023
Thank you for staying for 2 weeks.We tried to make you comfortable for staying in the hotel. However it is not easy to make you feel comfortable 100%. We will try our best to make every single guest feel easy and cozy in the hotel. Thank you.

2/10 Terrible

Dongxia

Stayed 1 night in Mar 2023
Response from Kim on May 8, 2023
손님의 소중한 의견 감사합니다. 고객님께 더 나은 서비스 제공을 위하여 더욱 더 노력하겠습니다. 늘 건강하고 행복하세요!!

10/10 Excellent

Jeany

Stayed 1 night in Mar 2023
Response from Kim on May 8, 2023
손님의 높은 평가에 고개 숙여 감사드립니다. 건강한 모습으로 다시 뵙기를 기대합니다. 행복하세요!!

10/10 Excellent

Brandon

Stayed 1 night in Mar 2023
Response from Kim on May 8, 2023
손님의 높은 평가에 대단히 감사합니다. 호텔휴는 고객님의 만족을 위해 더욱 더 노력하겠습니다. 늘 건강하고 행복하세요!!

8/10 Good

Mark

Liked: Staff & service
Old office building converted to hotel. Cheap and cheerful. Get what you pay for. Ok for hotel near airport when plane delayed
Stayed 1 night in Feb 2023
Response from Kim on Mar 1, 2023
Thank you for your review. See you again in good health.Hotel Hue Incheon Airport

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Complete furniture
Stayed 1 night in Feb 2023
Response from Kim on Mar 1, 2023
Thank you for your review. See you again in good health.Hotel Hu Incheon Airport

8/10 Good

Kenneth

Good for transit stay
Stayed 1 night in Feb 2023
Response from Kim on Mar 1, 2023
Thank you for your review. See you again in good health.Hotel Hu Incheon Airport

2/10 Terrible

xing

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor is dirty and old, refrigerator is in bad condition, furniture is worn out.
Stayed 1 night in Jan 2023
Response from Kim on Mar 1, 2023
I'm very sorry. We will do our best to provide better service. Thank youHotel Hu Incheon Airport

2/10 Terrible

marina

Stayed 1 night in Jan 2023

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service
.
Response from Kim on Mar 1, 2023
Thank you for your review. See you again in good health.Hotel Hu Incheon Airport

10/10 Excellent

Daqelesi

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close airport
Response from Hotel hu on Dec 28, 2022
Thank you for yout review. We will do our best for better serviceThank you again

6/10 Okay

G-Soo

Stayed 1 night in Nov 2022

6/10 Okay

Luke

Stayed 1 night in Oct 2022
Response from Hotel hu on Oct 20, 2022
Thank you for using our hotel. I hope to see you again!

8/10 Good

QIYU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
His location minute walk to the airport bus. Only complaint is that outside of check in and check out time it is hard to get a hold of the front desk staff. For an Incheon airport T1 stopover it’s a perfect location
Stayed 1 night in Oct 2022
Response from Hotel hu on Oct 10, 2022
Hello sir this is HotelHu. Thank you for using our hotel and i apologize to you that our front was not 24hours. because of COVID-19. Plz understand. I hope to see you next time.

10/10 Excellent

munkherdene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Hotel hu on Oct 1, 2022
Thank you for using our hotel! see you next time.

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room we stayed in had three beds which was perfect for our needs. It was clean and had a nice refrigerator.
Stayed 1 night in Sep 2022
Response from Hotel hu on Sep 15, 2022
Thank you for using our hotel.

8/10 Good

Julie

Shuttle isn’t there. Can’t call hotel. When we there were ok
Stayed 1 night in Sep 2022
Response from Hotel hu on Sep 24, 2022
Thank you for using our hotel. And our hotel in until 11p.m. so if you use next time, plz call before 11p.m. Thank you

8/10 Good

Ray

Liked: Cleanliness, staff & service
The guys at the check in counter were great. Everything else was alright.
Stayed 1 night in Aug 2022
Response from Hotel hu on Sep 4, 2022
Thank you for using our hotelhu. I hope see you next time again.

8/10 Good

Keziah-Brittany

Stayed 7 nights in Jun 2022

10/10 Excellent

Myeongjae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

sonya

Stayed 1 night in Feb 2022

4/10 Poor

Philip

Traveled with family
Disliked: Staff & service, property conditions & facilities
This is not a hotel..
This is not a hotel.. it’s more like an airbnb type of place. You get a studio sized apartment which is pretty old. The frig makes alot of noise and the TV was turning off every 10 mins.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Alex

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
A bit disappointing
We tried to check in, but the lady at the front desk put a sign up saying she would return in 10 minutes as we approached the desk. We waited over an hour for her to return. We also called the number left on the desk but were hung up on. After checking in, we were given a room the farthest point from the elevator with 6 heavy bags to carry. The kitchen sink had a mild sewage smell that needed the cap tightly covering the hole. Then we sat on the bed. It might have been more comfortable to sleep on the floor. There also appeared to be black mold growing on the ceiling in the bathroom. Overall, it's an OK place to stay if you need to save a bit of money.
Stayed 2 nights in Sep 2020
Response from chung on Sep 24, 2020
HOTEL HU 님이 영어로 8월 5일에 감사 인사를 전했습니다. 저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to airport
Stayed 1 night in Jul 2020
Response from chung on Aug 4, 2020
Thank you for leaving a great review. We look forward to seeing you again. Have a lovely day