I had two rooms for two nights. First night there were dead cockroaches throughout the rooms and the floors had not been swept or cleaned. Rooms conditions were poor. In one room the comforter was pulled tight, but the sheets had not been changed. There were pubic hairs on the sheets from the previous guest. The other room smelled so badly of smoke that it triggered my asthma. There were also cigarette burn holes in the comforter. (This is a non-smoking hotel)
The next night our rooms had not been serviced when we returned and we had no clean towels, garbage still in the cans and the beds not made, etc...
The morning we checked out the housekeeper admitted that she doesn't go into rooms, if nobody is there so she doesn't get accused of stealing something.
Management was very nice and apologetic and corrected things as best they could. But after this, I will never stay in a Clarion Pointe Hotel again.