Ratings based on 320 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, Ontario

Nice hotel, Convenient location

Posted Oct 2, 2017
Staff is very friendly, breakfast was great with lots of options and rooms are huge and very clean. Staff was very friendly and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Room Booked Not Provided

Posted Sep 11, 2017
Upon check in I was told my room wasn't available because other tenants didn't leave. I was forced to stay in another room I didn't book.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
The room was great. We got a suite with two king beds two bathrooms and a pull out couch and even had enough room for an air mattress and I saved about $100 getting the suite versus getting two rooms.
Comment from Hotel Management
Aug 25, 2017 by RI Management, Hotel Management
Thank you for staying with us while in the area. We are delighted that your family enjoyed our spacious two bedroom/ two bath suites. It is certainly more economical than renting two rooms and you have the space of a two bedroom apartment. We look forward to taking care of you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Only 15 minutes from downtown Cleveland.

Posted Aug 22, 2017
Pros: Clean, comfortable, large rooms. Friendly, patient staff. Free breakfast was more than expected.
Location: Was easy to get to from downtown Cleveland, where there's a multitude of entertainment options and activities.
Checked in late with no hassles, 24 hour front desk.
Comment from Hotel Management
Aug 25, 2017 by RI Management, Hotel Management
Thank you for staying with us and we greatly appreciate your wonderful comments regarding your experiences while staying at our hotel. We hope to have you with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Good property for travel purposes

Posted Aug 17, 2017
Pros: Cleanliness is a big thing for my wife and she was very pleased. Great price and still only a short easy drive to the Rock and Roll Hall of Fame.
Cons: Parking was tough but we did check in very late
Location: We stopped to rest so we could do the Rock and Roll Hall of Fame the next day plus the waterfront.
The room was very clean and the staff was great - Howard at the front desk was incredibly kind and very helpful even though we were checking close to midnight. Would absolutely recommend and stay there again when in the area.
Comment from Hotel Management
Aug 21, 2017 by SB, Hotel Management
Daniel Thank you so much for staying with us while visiting the area. We appreciate your kind comments and recognition of the hard work our staff puts into keeping our hotel clean and inviting for our guest. We appreciate you recognizing Howard as well, he is absolutely wonderful!! We hope to see you again in the future.
4 out of 5
by A verified traveler

Posted Jul 15, 2017 on Hotels
During our road trip we stayed at three residence inns and while the quality was quite uniform this one was at the lower house end. The room smelled funny when we checked in and the blanket given for the pull out sofa bed was really worn out. The king size bed we got also was sinking in the middle and quite uncomfortable. Breakfast was also lower quality with all packaged food and plastic utensils and styrofoam plates.
5 out of 5
by zina

Posted Jul 14, 2017 on Hotels
After a mishap with our reservation, the clerk at the hotel contacted hotels.com everything worked out fine. The hotel and our room was very nice. We loved our stay and will be booking again real soon.
Comment from Hotel Management
Jul 21, 2017
Zina Thank you for staying with us. We are happy that everything worked out with your reservation. When reservations are made thru a 3rd party site such as Hotels.com we do not have control over any changes with the reservations. I am very glad that our staff was able to take time and call hotels.com on your behalf. We look forward to having you back with us should your travels bring you back to Cleveland. At your service, S. Bennett
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
very specious good location nice breakfast highly recomend
Comment from Hotel Management
Jul 7, 2017 by RI Management, Hotel Management
We would first like to say how much we appreciate you staying with us. Thank you for your comments. We are the only hotel in our area with such large suites so spacious for our travelers. We are happy that you enjoyed our complimentary full breakfast buffet. We hope to have you with us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel-we were very comfortable.

Posted Jun 28, 2017
Pros: The rooms were lovely.
Cons: Great job!
Location: Not a lot for non-drivers!
We enjoyed the hotel and hot breakfast and the staff was very helpful.
Comment from Hotel Management
Jun 30, 2017 by RI Management, Hotel Management
Thank you so much for the wonderful comments. We appreciate you staying with us and were happy with your stay. We look forward to having you back in the future should your travels bring you back to Cleveland.
5 out of 5
by alice

Posted Jun 12, 2017 on Hotels
This was one of the best hotels I've stayed at, everything was excellent. Staff and service great!
Comment from Hotel Management
Jun 15, 2017
Alice, Thank you so much for taking the time to share your wonderful comments about your stay. We appreciate very much you choosing our hotel and hope to have the opportunity to take care of you in the future. All our best, S. Bennett