Our Room Did Not Match What We Booked
Posted Apr 27, 2016
I just wanted to share a problem we had with Expedia and Holiday Inn Harbourside in Indian Rocks, FL. I booked a room for a few nights at this hotel using Expedia. I told the Expedia rep that I wanted a Studio room like I saw on the hotel's website but that I also wanted a room on the water. So, I asked if the studio was available on the water. The man said it was. I was on the phone with him for quite a long time, and he double checked everything several times, always commenting that if a studio on the water was open when we checked in, we could have that room. However, upon arrival the two front desk clerks that that studio rooms at their hotel are never on the water. So, there was no way we could have a studio room on the water. He said we could upgrade for $50 more a night and get another type of room that would be on the water. One clerk then mentioned to the other clerk that this miscommunication via Expedia "has been happening a lot. Maybe we should contact them." If we had known that the waterside room was $50 more a night, we would have booked elsewhere. There were other properties we had considered that were on the water for a similar price. The desk clerks did not offer any resolution or even any real concern. This experience has eroded my trust in Expedia and Holiday Inn. Last, we did not realize that the Holiday Inn Harbourside sold its pool to the water park, so know there is no nice pool with bar service. Just a tiny pool with no bar, and it is very run down.
Comment from Hotel Management
May 18, 2016 by HotelStaff, Hotel Management
Thank you for sharing your thoughts and taking the time to review our hotel. We apologize for any miscommunication and inconveniences during your stay with us. We use guest reviews when planning for the future of our property and appreciate your feedback. We hope that you will choose to stay with us in the future.