Posted Sep 6, 2016
When I first arrived, I was given my room and someone else was occupying the room. I opened the door and the latch was on. Went back to the front desk and the excuse I got was that they had a rush and made a mistake. The next day was wondering was biting me. So the next day I was getting more bites but could not see what it was. Then the next day I see all of the fleas in the bed. I had cut off the air condition, so now it was warm in the room. The perfect environment to breed for the fleas. I informed the front desk, they gave me another room and said they sent the general manager an email to explain the situation. To date I have not heard anything from the hotel. I noticed that there were a lot of animals in the hotel. There was no compensation or apology for my pain with all of the bites on me and my daughter. I consider this very poor customer service as the hotel may have moved me to another room but no compensation was offered nor apology for the fleas in the room. The front desk attend said he had never seen this before, but what about the client that is using your hotel. This is just very poor service. I have pictures of the fleas and the bites on my body and on my daughters. My next step is to seek counsel on this issue.