Baymont by Wyndham Indianapolis West

The hotel staff were very friendly and the room was very nice and clean!!! Had a great stay and good breakfast

The property was clean and staff was friendly. The location was not good. You could.not see it from the road and there were no signs. I passed it twice befor I found it. The breakfast was not a full breakfast. It consisted of toast, waffles, bagels, cereal, juice, and coffee. The reason I chose this hotel is because it advertised a full breakfast.

There were several front desk staff that were very helpful and accommodating given the circumstances surrounding our stay, not for leisure or business. Unfortunately, there was one individual, female, working the evening of 11/4 and morning of 11/5 that was so difficult to work with she nearly overshadows all of the good service her coworkers provided. The facilities themselves are dated and showing some wear; the door on the refrigerator in the room was chipped, hard water stains, chips in the porcelain on the tub, a broken faucet in the public restroom. The facilities are clean though. Housekeeping staff worked very hard and I have to wonder if they aren't a little understaffed. For knowing that I was booking a 2.5 star hotel, I feel like I got a really good deal, a clean room, clean bed, a hot cup of coffee in the morning and except for one bad apple, very helpful and friendly staff.