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Reviews of Candlewood Suites Indianapolis Northwest, an IHG Hotel

2.5 out of 5
Candlewood Suites Indianapolis Northwest, an IHG Hotel
7455 Woodland Drive, Indianapolis, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 117 out of 310 reviews" "
Rating 8 - Good. 107 out of 310 reviews" "
Rating 6 - Okay. 47 out of 310 reviews" "
Rating 4 - Poor. 23 out of 310 reviews" "
Rating 2 - Terrible. 16 out of 310 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Traveled with family
Disliked: Amenities
Check in was easy, room was adequate. Dirty coffee filter in maker, lawn mowing outside our room @7:45 am. Covered our car in grass clippings
Stayed 1 night in Apr 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Mar 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Janet

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The hotel was quiet, staff very friendly! Pet friendly!!!
Stayed 1 night in Feb 2024

4/10 Poor

Janai

Stayed 2 nights in Feb 2024

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Heat was not working in room. Temp 55 in room.
Stayed 2 nights in Feb 2024

8/10 Good

Kerby

Stayed 1 night in Jan 2024

8/10 Good

LaGina

Traveled with family
Stayed 1 night in Jan 2024

2/10 Terrible

Christopher

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no water period and the staff suck ghetto ass hell the little skinny Black girl with the tattoo all over her hands rude and disrespectful to my wife this is a place to avoid at all close!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, quiet location.
The attendant was super friendly and helpful in the evening and the morning person was polite as well. Really liked staying there.
Stayed 1 night in Nov 2023

10/10 Excellent

ARLANDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints
Stayed 1 night in Nov 2023

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Malcolm, Warsaw

Business traveler, Traveled with partner
It was “okay”. We stay at many Candlewood Suites when we travel. The toilet was loose from the floor. The outside sidewalk just outside the sides of the main entrance were littered with cigarette butts. When trying to check out, could not find anyone after trying for 15 minutes to find a person to sign out.
Stayed 1 night in Nov 2023

2/10 Terrible

Latonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel smelled old. The carpets were dirty and the furniture I’m the room had stain (or just dirty) which made you not want to sit on them.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class of 1983
It served its purpose. My husband's Class Reunion was held there so we just got a room for the evening. The hotel seemed to be a little dated. I think it's good for someone that needs something long-term. Staff was very friendly, and the place was clean. I like the Dove products that are offered.
Stayed 1 night in Sep 2023

6/10 Okay

Ryan

Traveled with family
Stayed 1 night in Aug 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and I felt safe.
Stayed 1 night in Aug 2023

4/10 Poor

Vicky, San Dimas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Paula R

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area with plenty of lights in the parking lot.
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet. The set up is perfect for people that travel and work. Full size fridge is worth the stay. I'll be back,
Stayed 3 nights in Jul 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet-friendly - yeah!!
Decent hotel - they are pet-friendly which is a must. Easy parking, felt safe. Not a resort or any place you'd want to "vacation"; however a nice hotel if you're traveling with a pet.
Stayed 1 night in Jun 2023

8/10 Good

Wahdoe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

Christine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had lots of stains in carpets and furniture, hole in a closet door and a funky odor.
Stayed 1 night in Jun 2023

8/10 Good

jay

Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Tamikia

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, very accommodating.
Stayed 3 nights in May 2023

8/10 Good

Dana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hot water was hard to get. A lot of stains in the carpet and it smelled like they had dumped mens cologne someplace in the room.
Stayed 2 nights in May 2023

6/10 Okay

Nicole, Indianapolis

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room smelled like smoke, the furniture in the room was dirty. The staff was very nice
Stayed 2 nights in May 2023

10/10 Excellent

Zanobia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Kathy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The place smelled liked marijuana cigarette burns were in the carpet the one and only chair! The microwave didn’t work no towels the place was HORRIBLE!!
Stayed 2 nights in May 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Brent

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Renike

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Well located to the events we came for, but the quality left a lot to be desired.
Stayed 1 night in Mar 2023

10/10 Excellent

Jackie

Stayed 1 night in Mar 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Jennifer

Stayed 1 night in Mar 2023

8/10 Good

Julie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were very nice and accommodating. Lots of trash in parking lot and smelled like cigarettes. 1st room we were given had a chirping fire alarm. 2nd room smelled funny. Hotel had a strong odor of marijuana. No materials were provided to clean the machines in workout room.
Stayed 1 night in Mar 2023

6/10 Okay

Cindy

Disliked: Amenities
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
room was not same as reserved/confirmation.
Was supposed to have a roll/walk in shower but was a tub shower. my confirmation had the roll/walk in shower. It was an inconvenience due to medical condition.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
eh
The room was comfortable and looked clean. We requested a king-bed room and were given a queen-bed room and did not meet our request. The heating/air unit was loud and sounded broken, and the bathroom exhaust fan did not work either.
Stayed 1 night in Feb 2023

6/10 Okay

Angie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will not stay again but please read to end as to why. GOOD: Free onsite parking. 2 rooms I saw were spacious with sink, dishwasher, stovetop, full sized fridge, desk, and TV. When I requested room change option, it was managed promptly & kindly. MEDIOCRE: This area has nothing in area to do or get food after 10p. Staff seemed annoyed at my 10:40pm checking but checking was easy. I think room change triggered me getting billed by both EXPEDIA 12/7/22 & Candlewood Suites 12/8/22. When 2nd charge popped up, I called & was treated rudely by someone stating they already realized the error & are working on it. Sadly, a mishap proved 3rd party sites aren't always best rates for a second time. I paid $12 more for hotel thru EXPEDIA than their actual rate. BAD: Got to room & 1st thing noticed was toilet running. Went to jiggle handle & 3 big bugs scurried across bathroom floor to underneath sink cabinet when light came on. This EXPEDIA booking was non refundable & I was exhausted. Requested room change & was accommodated. 2nd room showed no signs of bugs but definitely run down. Hotel is nice outside BUT INSIDE NEEDS thoroughly cleaned top to bottom, painted, and damaged worn furniture replaced & until then start charging $69 a night. Not worth more as is.

8/10 Good

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Tameka

Stayed 1 night in Nov 2022

8/10 Good

Tamara

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff at the property was incredibly friendly. The room was clean and beds were comfortable. The building seems a little dated, but was overall a pleasant stay for my most recent work trip.
Stayed 1 night in Nov 2022

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022