Ratings based on 623 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumberland Foreside, ME

Convenient to all that Indianapolis has to offer.

Posted Mar 8, 2017
Pros: Friendly staff, great room and convenient location.
Location: Convenient to the heart of downtown, making it very walkable.
I was in town attending the 2017 Youth Sports Safety Summit. The Courtyard by Marriott was conveniently located near the NCAA Headquarters where the conference was being held. A short 5 minute walk. Staff was friendly and was able to assist me with all my needs. Room was great, one of the best ones I have stayed in. Will definitely look to book with the Courtyard the next time I am in Indianapolis.
Comment from Hotel Management
Mar 14, 2017 by Kari Fraine, Asst. GM, Hotel Management
John, So glad you enjoyed our connectivity to Downtown. Our staff loves sharing our favorite spots in the city with our guests.
1 out of 5
by A verified traveler from Peoria, IL

1st night gave away our room, 2nd night water leak

Posted Feb 1, 2017
Cons: Customer service
Advertised as "Your room/unit will be guaranteed for late arrival." - not the case. We called the hotel at 9pm before making the 4 hour drive to let them know we would have a late check-in. They said it was not an issue and we would still have our room. Well 4 hours later when we arrived at 1am, they had given our room away. They put us in another hotel down the road (mind you - we booked this one specifically because it was connected to the convention center where we had an event, and we now had to walk/re-park cars outside in middle of December). They told us they were sorry but things like this "happen all the time". Really?? Then what is the point of making reservations, and why was I told my room was available 4 hours prior? They said we would have a room available with them the next night. The next day after re-parking cars, packing from the other hotel, and moving all our belongings, we got a 'newly renovated room' at Courtyard. The shower door did not properly seal so when I got out of the shower there was over an inch of water pooled up in the entire bathroom and started seeping under the bathroom door into the carpet. Very disappointed with this stay.
Comment from Hotel Management
Feb 8, 2017 by Kari Fraine, Asst. GM, Hotel Management
We are so disappointed to hear you were not thrilled with your stay with us. We look forward to sharing your feedback with our team to correct these issues immediately and better prepare for your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location for iupui sporting events

Posted Jan 16, 2017
Mattress was amazing. I slept so well!!! Staff was great too. Kids were disappointed that they didn't have a pool, but everything else was great.
Comment from Hotel Management
Feb 6, 2017 by Kari Fraine, Asst. GM, Hotel Management
We're so glad you enjoyed a peaceful night's sleep. Guests are loving the new mattresses. We hope to see you again for your next sporting event. Best of luck from the entire team!
5 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate your recent stay with us. We continue to focus on improving for your future stays. Can't wait to have you back!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 14, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Room not Ready

Posted Dec 12, 2016
Pros: nice
Location: great
Great staff The only problem is that the room was not ready when I arrived at the hotel at 9PM
Comment from Hotel Management
Dec 14, 2016 by Kari Fraine, Asst. GM, Hotel Management
We understand we only have one opportunity to make a great lasting impression. I am so sorry to hear you had to wait for your room during such a busy day. We have worked with our team to ensure this will not happen again. Your patience is greatly appreciated. We hope you enjoyed the remainder of your time in Indy!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Close to downtown Indianapolis

Posted Dec 12, 2016
It was great! Didn't like having to pay $32.00 for valet parking because the parking garage was full. Even the self parking was $27.00. We really didn't have an option. Never have stayed where you had to pay to park.
Comment from Hotel Management
Dec 16, 2016 by Kari Fraine, Asst. GM, Hotel Management
We sorry to hear this came as a surprise. We never want this to come as a surprise and impact your stay in a negative way.
4 out of 5
by A verified traveler

Nice hotel. Great location

Posted Dec 9, 2016 on Hotels
Really nice hotel. What you expect from Courtyard. New. People were quite friendly. Spacious room and bathroom. Was nice to stay on top floor.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
We're thrilled to hear you had such a wonderful stay. Our newly renovated property has been a hit with our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and beautiful hotel.

Posted Dec 5, 2016
Only downfall was the parking fee...said it was $29/night but got charged $80 for two nights.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

downtown hotel close to Lucas Stadium

Posted Nov 28, 2016
Great hotel, comfortable beds, roomy bathroom. Staff very helpful and friendly. Had a nice view from our room of the city.
Comment from Hotel Management
Nov 30, 2016 by Kari Fraine, Asst. GM, Hotel Management
It's wonderful to hear you had such a terrific stay. We appreciate you choosing our property as your home away from home.