Indianapolis Marriott complex
Posted Jul 25, 2016 on Hotels
Having four Marriott hotels connected was confusing. Both passenger elevators in our hotel were closed for repairs and the service elevator was slow, and in the morning full of cleaning people and carts. Right before we departed, we learned the operable elevators for another hotel were around a corner and through a set of doors. A sign stating this fact would have very helpful. Also, having one swimming pool, with an occupancy limit of 15, for all four hotels was inconvenient. When traveling to Indianapolis in the future, we will not be staying at this hotel complex.
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Thank you for the feedback. I am so sorry for the convenience of 2 of our 5 elevators being down. They were fixed as soon as the parts came in. I assure you this is not typical and an unfortunate circumstance. We do hope you will return so we can live up to our own standard of exceeding expectations.