Ratings based on 629 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

overnight stay to attend conference

Posted Apr 9, 2017
Pros: parking, convenience to conference center and walk connection, very nice city
Cons: disappointed with breakfast...most hotels offer free breakfast...but all in all a nice stay
Location: Indianapolis...appeared to have a tons of offerings, but just came for a conference
booked in February, late check-in, approached professionally with goodnews/badnews situation...no queen beds/ 4 adult accommodations will give you two rooms, king bed at the same price...WIN!
Comment from Hotel Management
Apr 14, 2017 by Kari Fraine, Asst. GM, Hotel Management
We're delighted you enjoyed our city! If complimentary breakfast is important to you, we suggest our SpringHill Suites right next door which is newly renovated as well!
3 out of 5
by A verified traveler

sparse confort

Posted Apr 8, 2017
No pool No hot tub Bar not open except few hours after n evening No complimentary drinks, breakfast And rooms are very pricy Would not recommend for the money But staff is very friendly
Comment from Hotel Management
Apr 16, 2017 by Kari Fraine, Asst. GM, Hotel Management
We so sorry you didn't find your recent stay to be as comfortable as stays in the past. Our number one priority is to ensure you receive the best value for the price you are paying. Thank you for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumberland Foreside, ME

Convenient to all that Indianapolis has to offer.

Posted Mar 8, 2017
Pros: Friendly staff, great room and convenient location.
Location: Convenient to the heart of downtown, making it very walkable.
I was in town attending the 2017 Youth Sports Safety Summit. The Courtyard by Marriott was conveniently located near the NCAA Headquarters where the conference was being held. A short 5 minute walk. Staff was friendly and was able to assist me with all my needs. Room was great, one of the best ones I have stayed in. Will definitely look to book with the Courtyard the next time I am in Indianapolis.
Comment from Hotel Management
Mar 14, 2017 by Kari Fraine, Asst. GM, Hotel Management
John, So glad you enjoyed our connectivity to Downtown. Our staff loves sharing our favorite spots in the city with our guests.
1 out of 5
by A verified traveler from Peoria, IL

1st night gave away our room, 2nd night water leak

Posted Feb 1, 2017
Cons: Customer service
Advertised as "Your room/unit will be guaranteed for late arrival." - not the case. We called the hotel at 9pm before making the 4 hour drive to let them know we would have a late check-in. They said it was not an issue and we would still have our room. Well 4 hours later when we arrived at 1am, they had given our room away. They put us in another hotel down the road (mind you - we booked this one specifically because it was connected to the convention center where we had an event, and we now had to walk/re-park cars outside in middle of December). They told us they were sorry but things like this "happen all the time". Really?? Then what is the point of making reservations, and why was I told my room was available 4 hours prior? They said we would have a room available with them the next night. The next day after re-parking cars, packing from the other hotel, and moving all our belongings, we got a 'newly renovated room' at Courtyard. The shower door did not properly seal so when I got out of the shower there was over an inch of water pooled up in the entire bathroom and started seeping under the bathroom door into the carpet. Very disappointed with this stay.
Comment from Hotel Management
Feb 8, 2017 by Kari Fraine, Asst. GM, Hotel Management
We are so disappointed to hear you were not thrilled with your stay with us. We look forward to sharing your feedback with our team to correct these issues immediately and better prepare for your next visit.
5 out of 5
by Jessica

Clean hotel good for families

Posted Jan 17, 2017 on Hotels
We stayed here for a family trip. Hotel was clean, room was comfy and staff was very nice.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thanks for allowing us to be a part of your family trip. Helping our guests create lasting memories with their loved ones is one of the best parts of our job!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location for iupui sporting events

Posted Jan 16, 2017
Mattress was amazing. I slept so well!!! Staff was great too. Kids were disappointed that they didn't have a pool, but everything else was great.
Comment from Hotel Management
Feb 6, 2017 by Kari Fraine, Asst. GM, Hotel Management
We're so glad you enjoyed a peaceful night's sleep. Guests are loving the new mattresses. We hope to see you again for your next sporting event. Best of luck from the entire team!
5 out of 5
by A verified traveler

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thanks for rating your stay! We look forward to having you back soon.
3 out of 5
by Jacob

Posted Jan 3, 2017 on Hotels
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thanks for rating your stay with us. We would love to hear how we can improve for your next stay.
5 out of 5
by Vincent

I had a great stay!

Posted Dec 28, 2016 on Hotels
Well kept and clean. Each and every staff member was Outstanding! Loved how they interacted with my 2 year old.
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
We are thrilled by your feedback will be sharing it with our team. We truly enjoy getting to know our guests.
5 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate your recent stay with us. We continue to focus on improving for your future stays. Can't wait to have you back!