On December 5, 2016 I reserved my room for this March 22 stay. I checked in to be told they were sold out but we'll try to find you a room! They put us in a small double bed room. Not even close to the executive suite I reserved with a king size bed for my wife and I.
Comment from Hotel Management
Mar 27, 2017 by Mark Parnella, Hotel Management
I really appreciate your taking the time to let us know of the disappointment in not having the exact type of room you wished when you visited us. I am very sorry for the inconvenience. You can be confident that we will follow-up on your concern so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.