Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews of Days Inn & Suites by Wyndham Northwest Indianapolis

2 out of 5
Days Inn & Suites by Wyndham Northwest Indianapolis
3910 Payne Branch Rd, Indianapolis, IN

Reviews

5.6
Rating 10 - Excellent. 125 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 235 out of 1001 reviews" "
Rating 4 - Poor. 206 out of 1001 reviews" "
Rating 2 - Terrible. 235 out of 1001 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Ruby

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service
There was no towels by the pool and hardly any breakfast options. Otherwise decent stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Allison

Disliked: Property conditions & facilities
Would not recommend. Staff were not accommodating. Pulled up after dinner to 6 police cars in the parking lot and left instead of staying.
Stayed 1 night in Mar 2024

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service
Rooms were simple but clean and spacious although not enough drawers was only 1 in our room, and remote batteries were being held w scotch tape.
Stayed 1 night in Mar 2024

10/10 Excellent

Donovan, Titusville

Stayed 2 nights in Jan 2024

2/10 Terrible

Casey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The entire room was old and out dated. The sheets were stained and had holes in them. The pillows were old and worn out. The bath towels had holes and were dingy. The room doesn’t look like it cleaned very well at all. Would not recommend.
Stayed 1 night in Mar 2024

4/10 Poor

K

Disliked: Cleanliness, staff & service, amenities
The bathtub is really dirty and the pillows are very bad quality, the clock in the room was dirty. All the room really not just needs cleaning but sanitize it. Not happy at all, I need my refund.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2024

2/10 Terrible

Markel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel next door had dog feces everywhere when walking through
Stayed 3 nights in Feb 2024
Response from Management on Mar 1, 2024
Dear Stephanie,We are pleased to exceed your expectations.It is really nice to note that you liked the stay and services at our hotel during your recent visit.We look forward to having you with us again very soon.Thanks,Management

6/10 Okay

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thanks

10/10 Excellent

Latiana

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and breakfast was nice
Stayed 2 nights in Feb 2024
Response from Management on Mar 1, 2024
Dear Latiana,Thank you for the stay and the generous appreciation.Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again.Thanks,MAnagement

6/10 Okay

Kim

Traveled with family
Disliked: Amenities, property conditions & facilities
Nothing work at breakfast time no juice machine because it was broke both datz pancake machine wasnt working second day. Had cereal but no milk .
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s not bad these ppl dnt even bother you
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Dear Guest,Thank you so much for the positive feedback.Management

8/10 Good

Kishore Kumar Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Near by castco
Stayed 2 nights in Feb 2024
Response from Management on Mar 1, 2024
Dear Guest,Thanks for the positive feedback.Thanks

10/10 Excellent

Nisha

Stayed 1 night in Feb 2024

6/10 Okay

Chris

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was excellent. The room needs repairs in the bathroom. Not thoroughly clean. The walls were thin so noise from the hallway was loud. I would not stay here again. The location of this hotel is great. They should repair and maintain the rooms.
Stayed 1 night in Feb 2024
Response from Management on Feb 24, 2024
Dear Chris,Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks

2/10 Terrible

nin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 24, 2024
Thanks

4/10 Poor

Jonathan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting!! Stains all over the comforter and couch, trash along the baseboards, hair on towels, some type of liquid running down the door, straws on the floor, spill mark on the walls and electrical outlets. Not to mention homeless people at the entrance to the building trying to get into the building.
Stayed 1 night in Feb 2024
Response from Management on Feb 24, 2024
Dear Guest,Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks

2/10 Terrible

Tiffany

Stayed 2 nights in Feb 2024

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's definitely not the nicest property around there but ya get what ya pay for I suppose at around $65 a night. Definitely some shady characters wandering up and down those halls, hanging around outside. I made sure to lock myself in the room as securely as possible just in case.
Stayed 2 nights in Feb 2024
Response from Management on Feb 12, 2024
Dear Emily,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks

10/10 Excellent

Breanna

Great stay
Stayed 2 nights in Feb 2024
Response from Management on Feb 12, 2024
Dear Breanna,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

10/10 Excellent

Destinie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024
Response from Management on Feb 6, 2024
Thanks

10/10 Excellent

Laura

Traveled with partner
Liked: Staff & service, amenities
It seems like they’re remodeling, the rooms looked very nice just very loud
Stayed 1 night in Feb 2024
Response from Management on Feb 6, 2024
Dear Laura,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and that you felt like you had an apartment rather than a hotel room. We strive to make sure our guests have the best experience possible, and it's great to know that we achieved that. We'll certainly pass along your compliments to the staff and breakfast team. Thank you again for taking the time to share your experience and we look forward to welcoming you back in the future!Thanks

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff
Stayed 3 nights in Jan 2024
Response from Management on Feb 6, 2024
Dear Guest,I am happy to see that you had a satisfying experience looking at the comments. We are continuously working to improve our hospitality. Look forward to seeing you againThanks

2/10 Terrible

Brittney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not even end up staying. When we walked in to check in, the lobby reeked of marijuana. People were cutting other people’s hair in the lobby. We went up to the room and saw a large bug go across one of the beds within a minute of being up there. We grabbed our things and left. Never again!
Stayed 1 night in Jan 2024
Response from Management on Feb 6, 2024
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks

6/10 Okay

Anthony

Stayed 1 night in Jan 2024
Response from Management on Jan 11, 2024
Thanks

2/10 Terrible

Lawryn

The property is in terrible condition the room was not clean they was hair an blood stain on the sheets the shower was falling apart and the lining had mold on it the shower was not clean at all
Stayed 2 nights in Jan 2024
Response from Management on Jan 11, 2024
Dear Lawryn, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

6/10 Okay

Keven

Stayed 1 night in Jan 2024
Response from Management on Jan 11, 2024
Thanks

8/10 Good

Micheal

Liked: Cleanliness, property conditions & facilities
Was
Stayed 1 night in Jan 2024
Response from Management on Jan 11, 2024
Thanks

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thanks

8/10 Good

Tina

Stayed 1 night in Dec 2023
Response from Management on Jan 20, 2024
Thanks

10/10 Excellent

Christopher

It was just an overnight, budget conscious stay. The price was right, the room was very clean, and it was quiet
Stayed 1 night in Dec 2023
Response from Management on Feb 6, 2024
Dear Guest,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks

2/10 Terrible

Ian

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.

2/10 Terrible

M

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty inside and out. I get that it may be an older building, but cleanliness is not their top priority. pillows were not really pillows more like balled up sheets in a bag. Very very dirty
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks,Management

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not cleaned good and they didn't have a fresh roll of tissue it also had a weird smell. Also the slamming doors in the hallway is annoying I don't like this hotel.
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Dear Guest, I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks

4/10 Poor

Tanisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Thanks for the review.

4/10 Poor

Cody

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was pretty empty, and the beds were terrible. Have been itching since i left, fairly sure there were bugs
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Dear Cody, I want to personally apologize for the subpar experience you had during your stay with us.Thanks

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2023
Response from Management on Dec 14, 2023
Thanks

6/10 Okay

Natalie

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Management on Dec 21, 2023
Thanks

4/10 Poor

Bryan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds were hard as rock. Could hear people talking through the walls. Tub didn’t drain. Got what I paid for, a cheap room.
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Dear Guest,I am distressed to see your comments. I will definitely address this matter to our staff so it does not happen again to anyone in the future.Thanks

8/10 Good

Michael

Traveled with family and small children
Liked: Staff & service
We enjoyed the stay. Some late night noise of people yelling several times. Pretty clean.
Stayed 2 nights in Dec 2023
Response from Management on Dec 14, 2023
Dear Guest,Thank you .We really appreciate that. We will work harder to make it better. Thank you

2/10 Terrible

Ryan

Stayed 1 night in Dec 2023
Response from Management on Jan 11, 2024
Thanks

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got there, the beds had dirt sheets and blankets on them. We asked for clean sheets and blankets and housekeeping came and made the beds again. The beds are very uncomfortable.
Stayed 1 night in Nov 2023
Response from Management on Dec 14, 2023
Dear Robin, I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks

6/10 Okay

Wesly

Stayed 1 night in Nov 2023
Response from Management on Jan 11, 2024
Thanks

10/10 Excellent

Robert

Liked: Amenities
Clean, peaceful, quiet. Very nice
Stayed 1 night in Nov 2023
Response from Management on Dec 14, 2023
Dear Guest,Thank you so much for your kind words. We appreciate your feedback. Have a great day.

4/10 Poor

Joshua

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Management on Dec 21, 2023
Thanks

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indy Trip
Stay was good. Price was good. Security was an issue. Side door was always blocked open. Told desk each time. Said he would check it but...
Stayed 2 nights in Nov 2023
Response from Management on Dec 14, 2023
Dear Guest,Thank you so much for your kind words. We appreciate your feedback. Have a great day.