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Reviews of Embassy Suites by Hilton Indianapolis North

3.5 out of 5
Embassy Suites by Hilton Indianapolis North
3912 Vincennes Rd, Indianapolis, IN

Reviews

7.8

Good

Rating 10 - Excellent. 424 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Curcinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that even at 11/12 kids were still running up and down the hallway, up and down the stairwell, and Knocking on door and running. I stay here at least once a month never had that problem. Otherwise, very nice place to stay
Stayed 1 night in Apr 2024

2/10 Terrible

Brenda

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Valerie, Gladwin

Traveled with family
Kaitlin at the front desk was super helpful and friendly. We appreciated her warm welcome
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great space for the whole family.
Stayed 1 night in Apr 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Laura

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We would definitely stay again. Room was nice. Pool is too small to handle a full weekend. Happy hour and breakfast were great. Lots of options for breakfast.
Stayed 1 night in Mar 2024

4/10 Poor

Jessica

Traveled with family and small children, Traveled with group
Disliked: Property conditions & facilities
I called before booking and was told that there was a hot tub and pool. I specifically asked because we were just having a small spring break getaway in town. There was NO HOT TUB and the pool was always cloudy as if the ph levels were off. I was told that I need to speak to the manager all the time but I never heard back from the manager. We could have booked with a hotel that had what we were looking for if we were given the correct information.
Stayed 2 nights in Mar 2024

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, amenities
Clean, friendly staff. Kids enjoyed the pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kwanna

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

4/10 Poor

Kaetlin

Stayed 4 nights in Mar 2024

10/10 Excellent

LaShawn, Indiantown

Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a great location close to a lot of eateries
Stayed 3 nights in Mar 2024

8/10 Good

April

Traveled with group
Liked: Cleanliness, staff & service, amenities
Although the website states that the hotel will shuttle you to nearby areas, the hotel has NO shuttle at all. This once was a very nice hotel, but is now showing its age and needs sprucing up
Stayed 1 night in Mar 2024

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very clean, fun pool and the staff was great!
Stayed 1 night in Mar 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very outdated. The elevators were our favorite part. Breakfast was fantastic.
Stayed 1 night in Feb 2024

10/10 Excellent

Guy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls at the front desk were very polite and kinda. The room was very hot. Please try to relocate your smokeing from next to the door to a side bench or some other area. When you walked up you could get the smell.
Stayed 1 night in Feb 2024

10/10 Excellent

chereka

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t enough salt put down after the snowed where you park at
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Randolph J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy but pleasant environment. Friendly staff. TV in sitting room worked, TV in bedroom did not.
Stayed 2 nights in Feb 2024
Response from Katelyn Berry on Feb 20, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry about the TV. We will take your comments under consideration as we continually work to improve our guest experience.

6/10 Okay

Steven, Dublin

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were large and comfortable. The property was well worn and staff were not attentive to messes made by guests...as an example there was something dropped in the elevator on Sunday evening and it was still there Monday morning about 10:00am.
Stayed 1 night in Feb 2024
Response from Katelyn Berry on Feb 20, 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service
Have stayed here before. This trip, the rooms were not as clean as before and the overall state of the hotel was run down. Chairs in the room were peeling and breakfast was lackluster.
Stayed 2 nights in Feb 2024
Response from Katelyn Berry on Feb 20, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

keirra

Traveled with family
Liked: Property conditions & facilities
Easy check in, spacious room but lots of Wear and tare on furniture and carpet, weird room smell and over 40 kids in pool. If they can update rules and units it would be amazing. Other than that it was decent
Stayed 1 night in Feb 2024

2/10 Terrible

Frankesha

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk receptionist was rude could not check in on time due to no clean rooms
Stayed 1 night in Feb 2024
Response from Katelyn Berry on Feb 20, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying. Was a great experience, breakfast was excellent!! Everything was very clean and well kept. Fast service, asked for extra towels and was at my door within 5 minutes. Very satisfied.. Will be back again if I'm in the area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place 5 stars
Stayed 1 night in Jan 2024

10/10 Excellent

Rex

Stayed 1 night in Jan 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service
Embassy - Indy
Overall, it was a pleasant stay. It does appear as though it has been a while since a refresh has occurred. Some of the furniture was frayed. And the elevators seem to need some servicing.
Stayed 1 night in Jan 2024

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Nice room
Stayed 1 night in Jan 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Stayed 3 nights in Jan 2024

8/10 Good

Carmela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rudeness
Everything was fine except for the front desk person. She seen me walk up and she left went off with some guy and i had to go ask her if she was open to help me. She came and checked me in with the worst attitude you could imagine!!! She wanted to continue her personal conversation. She was very very rude!!!!
Stayed 1 night in Jan 2024

4/10 Poor

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Guest service was great
Stayed 1 night in Jan 2024
Response from Paul on Jan 15, 2024
Dear Angela,Thank you for your review of our hotel. We do hope to see you again in the future.Safe Travels

2/10 Terrible

Theodore

Stayed 1 night in Jan 2024

10/10 Excellent

Tonya

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big rooms,
Stayed 1 night in Jan 2024

2/10 Terrible

Ria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiring place to be
Loud noise and no room service but stated that there is a restaurant in the hotel
Stayed 1 night in Jan 2024

10/10 Excellent

RuiRui

Stayed 2 nights in Dec 2023

2/10 Terrible

Durone

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
You can’t play your Bluetooth speaker in the lobby was not loud it kept coming back-and-forth the day to turn the speaker down and his New Year’s Eve people is up having fun that was a reason why I went to the hotel to have wine and celebrate my wife birthday lotta people was there The TV is not cable is digital like they have an antenna hooked up to it The bar wasn’t open on New Year’s Eve don’t think guy be going back there. I went there three years in a row this year was not fun
Stayed 1 night in Dec 2023
Response from Front Office Supervisor Katelyn on Jan 3, 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

6/10 Okay

Debra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room wasn’t ready at check-in time. 2 of four elevators broken. TV in bedroom had only 5 working channels. Fridge door wouldn’t stay closed. Chair in room was peeling vinyl. Hotel needs refurbishing. Breonna was excellent in customer service. Reception food was good.
Stayed 1 night in Dec 2023
Response from Front Office Supervisor Katelyn on Jan 3, 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast it was great. the owners hr. was well organized.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible guest experience
When I arrived at check in, my room was not ready . When I got in the room it was not cleaned and looked like someone still stayed in there. I came downstairs and got another room. My new room sink and shower was clogged. I spoke front desk and she brushed me off.
Stayed 1 night in Dec 2023
Response from Front Office Supervisor Katelyn on Jan 3, 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

6/10 Okay

Lev

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kris

Stayed 2 nights in Dec 2023

6/10 Okay

Bria

Liked: Amenities
Disliked: Cleanliness
My room had water damaged base boards that I noticed on the 2nd day of my stay. I noticed a sticky substance with a hair stuck in it on a wash cloth. The lighting was too dim in the bedroom. It was difficult to get the room to a good temperature. The deadbolt didn’t work on the lock. The only positive was the bar service. Very fun environment and a nice complement to the stay.
Response from Front Desk Supervisor Katelyn on Jan 1, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

6/10 Okay

Tamyra, Philadelphia

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

BRICE

Stayed 3 nights in Dec 2023

10/10 Excellent

Monsieur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Dec 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Telva

Liked: Staff & service
Stayed 2 nights in Dec 2023