Dear James, Thank you for your feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Your comments have been shared with our team to ensure a better experience in the future. Thank you again for your review. Sincerely,Hotel Management

Dear George, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Darrell, Thank you for staying with us and reviewing your experience. We want to express our sincerest apologies for the lack of cleanliness in the room provided upon your arrival. We understand the paramount importance of delivering immaculate accommodations and regret that we fell short of meeting your expectations. Rest assured, we will thoroughly review our housekeeping protocols to ensure that all rooms are prepared to the highest standards for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Danielle, Thank you for choosing our hotel during your recent visit to the area. We sincerely apologize for not meeting your expectations regarding the room you booked. While we always try our best to accommodate such requests, there are occasions when the room may already be occupied or unavailable. We do understand your frustration and genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Bonita, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Raymond, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management

Dear Jacqueline, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Dear Sandra, We understand your disappointment and apologize for any inconvenience you encountered with your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future.Sincerely,Hotel Management

Dear Norma, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. This incident has been discussed with our team to ensure this is not repeated in the future. We are grateful for your patience and hope you will choose to visit again so that we can provide you with the excellent experience that you deserve.Sincerely,Hotel Management

Dear Joscelyn, Thank you for your review. We are sorry for any frustrations you experienced with the reservation. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. Sincerely,Hotel Management

Dear Jacqueline, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We thank you for bringing your concern to our attention. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Dassia, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Lauryn, Thank you for taking the time to comment about your recent visit. We apologize for the housekeeping issues you experienced. We will share your comments with our team to address this appropriately. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest.Sincerely,Hotel Management

Dear Barbara, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort. Therefore, we are very sorry for not meeting these expectations. Please know that the issues you experienced are unacceptable and not representative of our service standards. We appreciate you bringing these concerns to our attention so that we can address them appropriately. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Adrian, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

Dear Carole, Thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management

Dear SHEILA, Thank you for choosing to stay with us and taking the time to share your candid review. We are sorry your experience with housekeeping did not meet your expectations. We appreciate your feedback and hope you'll consider giving us another chance in the future; we would love the opportunity to create a better stay on your next visit.Sincerely,Hotel Management

Dear Lawrence, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Brandon, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Nena, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments. We were sorry to read you had several issues on our property during your stay. We assure you that we shall discuss your comments with our dedicated housekeeping team and ensure that other guests shall not face these issues in the future. We would like you to give us another opportunity to prove to you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Ursula, thank you for staying with us. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the cleanliness issues you faced in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management

Kyle, thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management

Dawn, thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Jonathan, thank you for your recent stay at our hotel. We appreciate you taking the time to write a review. We sympathize with the frustration you felt as we were not able to accommodate you. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We hope you will give us another opportunity to show you the excellent hospitality that you should have received; we wish you all the best with your travels. Sincerely, Hotel Management

Amanda, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management

Thank you for your evaluation. Please accept our sincere apology for any oversights in your room. Guest comfort and satisfaction are a top priority for us; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you to the area. Sincerely, Hotel Management

Sarah, thank you for sharing the specifics of your stay. We apologize for the issue you faced upon arrival and the inconvenience this caused. We have discussed your concern with the appropriate team to ensure we better serve our guests. We are also sorry for your disappointment with our in-suite amenities and that we did not meet your expectations. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Susan, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Raymond, thank you for choosing our hotel and taking the time to share your candid feedback. We have taken note of your comments regarding the breakfast we serve, and we will discuss your comments with our food and beverage department in an effort to enhance our guest experience. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management