Dear TAMMY, We are deeply sorry to hear about the multiple concerns you encountered during your stay. It is distressing to learn about the bugs entering through the window, the plumbing issue causing unpleasant substances in the sink, and the unsettling experience with the police presence. Your safety and comfort are our top priorities, and we apologize for any discomfort or inconvenience caused by these incidents. We will immediately address the issues with the window locks to ensure the safety and security of our guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We are committed to making necessary improvements to provide a more pleasant experience for all our guests, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Thank you so much!

Dear Waldo, We apologize for any inconvenience you experienced during check-in. It seems there was a miscommunication regarding your late arrival, which is leading to delays. We appreciate your patience and understanding as our team worked to resolve the issues. Rest assured, we'll use your feedback to improve our procedures and ensure smoother check-in experiences in the future. We are grateful for your understanding and hope to provide you with a more seamless stay next time.Sincerely,Hotel Management

Sorry

Dear Lanita, Thank you for sharing your positive experience at Extended Stay America! Our team strives to provide all our guests with a clean and welcoming environment, and we are glad our team made your stay delightful. We appreciate your kind words about our staff and will pass along your compliments. Thank you for choosing us, and we look forward to welcoming you back on your next visit to Indianapolis!Sincerely,Hotel Management

Dear Heather, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear ANDRE, Thank you for the feedback about your time with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management

Dear Juju, Thank you for being our guest and for taking the time to share your review with us. Regarding the fresh towels, we apologize for any lapse in providing them and for not communicating properly. Please reach out at the front desk anytime; our team will gladly assist you. We understand your frustration and disappointment. We hope this will not stop you from visiting us the next time you travel to Windsor. Sincerely,Hotel Management

Great to hear :)

Dear Dennis, Thank you for sharing your thoughts about your time at Extended Stay America. Providing a warm and welcoming atmosphere is our priority, and we're glad it positively impacted your stay. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Pat, Thank you for recognizing our dedicated staff at Extended Stay America. We appreciate your feedback regarding the facilities and assure you that your comments have been noted. We are committed to continuous improvement, and your insights are valuable. Please be assured that we will address these concerns. We hope to welcome you back for an enhanced experience in the future.Sincerely,Hotel Management

Dear Kimberly, Thank you for staying with us. Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are also sorry to learn about your concern regarding the charges. We request you to please reach out to us at the hotel so we can review the charges and assist you further. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Jason, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is valuable to us and has been addressed with our team to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Denise, Thank you for staying at Extended Stay America and for your excellent rating. We are delighted to read that you had such a wonderful experience, from our clean and comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are here.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to leave us a review. We apologize if your room was not clean and comfortable during your stay. Our goal is to exceed our guests' expectations, and we are disappointed that we did not meet yours. We understand that having a fresh and well-prepared room is crucial, and we will be following up with our housekeeping staff to ensure that every room is flawlessly prepared for our guests. Once again, we appreciate your business and thank you for choosing us.Sincerely,Hotel Management

Dear Christopher, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Andrew, Thank you for choosing Extended Stay America. We're delighted to read your generous feedback about our ongoing property improvements and devoted staff. We are continually striving to enhance our guest experience, and we appreciate you noticing our efforts. However, we apologize for any inconvenience regarding the elevator and our complimentary grab-and-go breakfast options. We value your concerns and will address this with our team. Your feedback is valuable, and we look forward to providing you with an even better experience on your next visit.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests are our top priority. Rest assured, we're taking steps to address these issues promptly. On your next stay, we are confident you will have the seamless experience you deserve. Safe travels!Sincerely,Hotel Management

Dear Catrina, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Robert, It was a pleasure having you as our guest at Extended Stay America. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Steven, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any inconvenience you faced during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Sincerely,Hotel Management

Dear Maggie, Thank you for taking the time to review your stay. We are glad to hear that our location was convenient for your needs and that our front desk staff was accommodating. We appreciate your comments about the condition of our hotel and will consider them as we continue to make improvements to our property. We are committed to providing a clean and comfortable environment for all our guests, and we apologize for any inconvenience caused by the lack of availability of our staff during your early checkout. We are glad you found our rooms spacious and comfortable, although we apologize for any discomfort caused by the pillows. We will take your feedback into consideration as we continue to make improvements to our guest experience. Thank you for choosing our hotel for your stay, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Carol, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We sincerely hope the rest of your stay was pleasant, and we eagerly anticipate your next visit.Sincerely,Hotel Management

Dear Lori, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Elizabeth, Thank you for being our guest. We are sorry for the unavailability of the front desk team on your arrival and will look into the issue so that this is never repeated. Also, we regret your room was not ready and apologize for the delay. We shall address this with our concerned team. We hope you had an otherwise satisfactory stay with us and look forward to welcoming you back soon for an even better experience. Sincerely,Hotel Management

Dear Joseph, We apologize for the inconvenience you encountered with your reservation. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Missy, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love daily. Thank you for making this possible for so many of our dedicated and faithful team members. We hope to welcome you back soon to Extended Stay America.Sincerely,Hotel Management