In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Hampton Inn Greenfield

2.5 out of 5
Hampton Inn Greenfield
2271 William Way, Greenfield, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 380 reviews" "
Rating 8 - Good. 108 out of 380 reviews" "
Rating 6 - Okay. 44 out of 380 reviews" "
Rating 4 - Poor. 14 out of 380 reviews" "
Rating 2 - Terrible. 12 out of 380 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great
Stayed 1 night in Apr 2024

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service
Carpet seemed needing to be reattached to the floor.
Stayed 3 nights in Mar 2024

10/10 Excellent

Clara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and nice. The pool was kid friendly. Everything was great! Steve at the front desk was amazing and so helpful! The only mild complaint we had was the beds could have been more comfy but they weren’t terrible. Other than that it was perfect!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The night shelf clerk was amazing!!! Made fresh coffee was for me and being a night shifter was such a sweet extra touch
Stayed 2 nights in Mar 2024

8/10 Good

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property is slightly dated, really only evident in the bathrooms, mainly the tub. But overall it’s exactly what you expect from a Hampton. We weren’t up early enough for their breakfast so no comments on that. However the breakfast area appears pretty small. Overall it was a good experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The representative at the front desk was very kind and welcoming
Stayed 1 night in Mar 2024

6/10 Okay

Peggy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I thought a charge of $75/night for a dog was seriously excessive. Of course, you’re not made aware of this until check-in. And the night staff member was very unfriendly. Did not smile once. Also, the mirror in the bathroom was way too high. I’m 5’2” and I could only see my neck and up. On the other hand, the beds were very comfortable.
Stayed 1 night in Feb 2024
Response from Patrice Elliott GM on Feb 25, 2024
Thank you for your feedback. We appreciate you staying with us at the Hampton Inn Greenfield. To respond to your pet fee, we do charge a 75 per fee to ensure the room is cleaned to standards for those that cannot be around pets. Great lengths go into ensuring our rooms are free of pet dander, hair etc. For this to be done a pet fee is attached to all reservations and states on our reservation page when a pet is acknowledged to be coming. We love being pet friendly, however we consider all guest in this regard. I am sorry you didn’t get the friendly service we are accustomed to offering as we pride ourselves to being friendly and welcoming! I am sorry that was not your experience. We will share your feedback with our team to prevent this going forward.We thank you for staying with us and we hope to welcome you back to us soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from P, Elliott GM on Jan 29, 2024
Thank you for your feedback! Thank you for choosing the Hampton Inn Greenfield. Providing the highest level of hospitality is our number one priority and we are so happy to see you enjoyed your stay! We look forward to welcoming you back soon!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean, comfortable and a tasty breakfast.
Stayed 1 night in Jan 2024
Response from P, Elliott GM on Jan 29, 2024
On behalf of our entire hotel team, we want to thank you for sharing your feedback of your experience here at the Hampton Inn Greenfield.It is always encouraging to hear positive feedback, particularly when it comes from those who matter most - you! Please know your feedback has been shared with our hotel team as a critical way of understanding how we can continue to deliver great experiences.We appreciate it and look forward to welcoming your back soon!

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valerie night desk person was extremely nice and went above and beyond to make sure we had everything we needed
Stayed 1 night in Nov 2023

6/10 Okay

Dani

Traveled with family
Disliked: Cleanliness
My room smelled like wet dog and there were hairs all over the shower that weren't mine. The staff had poor attitudes anytime they were asked for anything, especially at breakfast.
Stayed 2 nights in Nov 2023
Response from P, Elliott GM on Nov 29, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your comments have been shared with our housekeeping team to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Good

Geneva Henderson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options were good but quality was not good.
Stayed 1 night in Nov 2023

8/10 Good

Theresa

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Staff was great. Breakfast good. Could have placed more towels in the room
Stayed 4 nights in Sep 2023

8/10 Good

Robert

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and inviting. Good sized room.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not too friendly!
Check in was quick and efficient but the clerk was less than friendly. We stayed 2 nites, our room was clean but smelled like dirty feet. The beds were comfortable. When we went down for breakfast, most everything was gone, no fruit, eggs, bagels, milk, potatoes, butter and when we asked, the girl did fill certain things but again was less than friendly. The one serving spoon was so caked with food it was gross. We ate out the second morning.
Stayed 2 nights in Sep 2023

10/10 Excellent

Key

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Nice staff. Great breakfast.
Stayed 5 nights in Jul 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Right off the interstate for easy access. Hotel looks nice outside and inside. I thought it was a new property but the desk attendant stated they had gone through a magor remodel. Stayed with family and we spent much time downstairs in the sitting area w/a great long table and chairs to be able to mingle with my family. Breakfast buffet was great and always had hot coffee.
Stayed 2 nights in Jul 2023

10/10 Excellent

Naryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Craig

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Booked room because it offered a jetted tub. The room was passable. Unfortunately the jets on the tub were so caked with residue we did not turn them on or even use the tub for a bath. Truly disgusting. The sheets appeared clean but rough. Floors need a good cleaning. Expected better from a Hilton chain!
Stayed 1 night in May 2023

10/10 Excellent

Breanna

Stayed 2 nights in Apr 2023

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Derek

Stayed 1 night in Feb 2023

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning from Family Trip
This was a late night night stop returning from a family trip home. The front desk service was especially welcoming and the room and bathroom were spacious and clean. The morning breakfast and coffee were hearty, so i would call this a great stay!
Stayed 1 night in Dec 2022

10/10 Excellent

Dawn, Liberty Township

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is ample parking and a nice lobby area. The room was as expected for a Hampton Inn.
Stayed 1 night in Dec 2022

10/10 Excellent

Candace

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice!!
Stayed 1 night in Nov 2022

10/10 Excellent

Tamara

Stayed 1 night in Nov 2022

4/10 Poor

Elizabeth

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2022

4/10 Poor

Wayne

Traveled with family
Disliked: Amenities, property conditions & facilities
We were given a room where the shower did not work and there was no soap in the room. We found out too late so did not want to go ask for another room. Toilet paper roll was behind toilet, hard to reach. There was a used bag in the ice bucket. The bottom sheet was old, would not hold the corners with the elastic, and did not stay on the bed through the night. Very low quality for a Hampton Inn.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel and room were clean. Bathroom sink was slow to drain but not a deal breaker. Informed management of the issue at departure. Room 216 ; )
Stayed 1 night in Oct 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It was fine
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Kevin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I am trying to understand something with the place. We were on the 4th floor in a handicapped room. If there happened to be a fire how would a handicapped person get to the first floor since you cannot use the elevator?
Stayed 1 night in Sep 2022

6/10 Okay

Steve

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel room was clean and comfortable, however, the door to my room had an issue with the door hinge so the door won't close properly..I had to lift up hard on the handle to get the door to align correctly and to close. Not something I would expect to deal with on a $202 a night hotel room.
Stayed 1 night in Sep 2022

6/10 Okay

Kelsy

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room number 423 ac leaks soaked my soaks closing the wanna be blinds, the whole room echos because they have not 1 photo on the walls. Bare bones. It was really high priced for the level of dinge the place possesses.
Stayed 1 night in Sep 2022

10/10 Excellent

Robert J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hampton lived up to the “brand” standards.
Stayed 1 night in Sep 2022

8/10 Good

Philip

Stayed 1 night in Aug 2022

6/10 Okay

Drew

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I arrived to check in, I stood at the front desk for almost 10 minutes before seeing anybody. I tried calling the hotel and it just rang and rang. Finally an employee arrived.
Stayed 1 night in Aug 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Aashmeeta

Stayed 1 night in Aug 2022

6/10 Okay

Joe

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Janel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and breakfast was great.
Stayed 1 night in Jul 2022

8/10 Good

Andrea

Stayed 1 night in Jul 2022

6/10 Okay

Eric

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
mediocre
Overall it was ok nothing great nothing horrible. The only major complaint was that a used wash clothe was left in my rooms shower.
Stayed 1 night in Jun 2022

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom door in the room didn't lock, it didn't even clo some nerve charging what they do for how poor condition the room and property was. There were even ceiling tiles missing in the hallways with orange insulation floating down. For the money this place was a giant rip off.se, and it was broken. The coffee machine was filthy. Bed covers were stained. The furniture was dusty. The beds were hard as rocks and the pillows were lumpy and smelled musty. The pool bottom had concrete breaks and the entire pool area was dirty. The staff was very nice and super friendly for the most part, but that place has
Stayed 1 night in Jun 2022