Exterior

Reviews of Hilton Garden Inn Indianapolis Northwest

3 out of 5
Hilton Garden Inn Indianapolis Northwest
6930 Intech Blvd, Indianapolis, IN

Reviews

8.2

Very Good

Rating 10 - Excellent. 304 out of 689 reviews" "
Rating 8 - Good. 210 out of 689 reviews" "
Rating 6 - Okay. 103 out of 689 reviews" "
Rating 4 - Poor. 44 out of 689 reviews" "
Rating 2 - Terrible. 28 out of 689 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

joe

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was under construction and redecorating. It smelled of adhesive. Not pleasant. Walking through the facility was like a maze. This should have been indicated before booking!
Stayed 1 night in Mar 2024

4/10 Poor

Jon

Traveled with group
Disliked: Amenities, property conditions & facilities
Property was under construction. No amenities available and both weekend mornings construction noise began at 8 am. I understand that upgrades need to be done but I was not notified upon booking and didnt receive any discounted rate.
Stayed 2 nights in Feb 2024

2/10 Terrible

Tedra

Traveled with family
Disliked: Property conditions & facilities
Fir 132 a night worst ever
Stayed 2 nights in Feb 2024

10/10 Excellent

Manvel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and newly renovated.
Stayed 4 nights in Feb 2024

6/10 Okay

Keith Ross, Belwood

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run of the mill property that is under renovation and, as a result dusty and dirty. Bed is comfortable but bathroom needs work.
Stayed 2 nights in Jan 2024

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

rachel

Traveled with family
Disliked: Property conditions & facilities
The hotel is under construction which is fine but they put us directly under the room being renovated. They worked on it all weekend. It was loud. We called ahead and asked about the pool and hot tub. We were assured it worked. It didn’t. The hot tub only had cold water. We attempted two times. It had lukewarm at best. If you turned on the jets, it poured out cold water. We gave up. A postive note- The staff were friendly.
Stayed 2 nights in Dec 2023

6/10 Okay

Ron

The property is very dated and worn out. We stayed there several years ago and it seemed nicer. The waitress at breakfast was not very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, dark and quiet rooms, and friendly staff! Temperature control didn’t work well during the night though leaving us feeling hot all night.
Stayed 1 night in Dec 2023

4/10 Poor

Jose

Business traveler
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Fei

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Elevator is down. The sink in room is clogged. Also the breakfast is not included with the price I paid making no sense.
Stayed 1 night in Dec 2023
Response from Brandon T on Dec 24, 2023
Hello. Thank you for staying with us for your recent trip to Indianapolis. I apologize that you were not 100% satisfied with your stay. I will have the sink addressed right now. Regarding the elevator and breakfast. We are currently renovating our rooms and therefore one elevator is currently being utilized by the renovation team to move supplies. Hilton Garden Inns as a brand offer a hot made to order breakfast. While the cost is not included in standard rates, you will notice breakfast package rates available as well. Thank you. Happy Holidays.

10/10 Excellent

Alisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was good. Besides have to pay for Breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Amenities
Excellent location and service
Stayed 1 night in Dec 2023

4/10 Poor

Kymberley

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was dated and had blood stains on chair, bed and curtain.

8/10 Good

robert

Stayed 2 nights in Nov 2023

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and courteous staff
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Todd

Traveled with family
Disliked: Property conditions & facilities
The pool area had chipping paint, like an insane asylum. The handicap shower and bathroom was old and nasty. The handicap shower sprayer was broken and there was no soap in the sink area just lotion.
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely fantastic stayed in a few hotels recently last few months have to say very clean a little noisy but overall very very comfortable. We enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and looked really nice. Our room was cozy and clean.
Stayed 2 nights in Oct 2023

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, loved the shampoo & conditioner. Shower had great water pressure.
Stayed 1 night in Oct 2023

10/10 Excellent

Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for the price, the carpet could be upgraded is kind of dirty, the person who was at the bar was kind of off and weird. Other than that is was good
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, well maintained, staff was friendly and professional. The restaurant food was good.
Stayed 3 nights in Oct 2023

4/10 Poor

Shayna

Stayed 1 night in Oct 2023

6/10 Okay

Ron

Business traveler
Liked: Staff & service
No bang for the buck!
During check in I asked for a top floor end room farthest away from elevator / vending. I was told the hotel was about at capacity, nothing open on top floor. I accepted a fourth floor room only to find it had a room connecting door, and I could already hear noise from the next room. I went back down to front desk and asked if I could have the original room offered, (room 227). The room was stuffy, the wall thermostat was inoperable, no lights. The unit control worked. Later, when taking a shower, I noted the inside shower door handle was missing, just the end pieces remained.
Inoperable thermostat.
Missing door handle
Stayed 2 nights in Oct 2023

6/10 Okay

Phil

Business traveler
Meh. Not Hilton standard
Good location for business. For the rate, I expected it to be nicer. Rooms are very outdated & furniture / electronics in need of updating & repair. Tiny bathroom vanity and bad odor through the whole building,
Stayed 1 night in Oct 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Average At Best
Kind of expensive for just average service and amenities. Hot tub was out of order, they charge for parking and they had plenty of parking, charge for breakfast and not a lot of food options or other things that might interest a traveler nearby.
Stayed 2 nights in Sep 2023

8/10 Good

david

Stayed 2 nights in Sep 2023

4/10 Poor

Lacey

Liked: Cleanliness, room comfort
Fire alarm
No one was at the check in desk for over 10 mins when we first got there. Once she showed up she was super sweet tho. The 2 biggest disappointments that made the stay not so good was the fire alarm went off 3 different times betweem 8:30am and 9am. And the restaurant stops serving breakfast at 9am.
Stayed 1 night in Sep 2023

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The room itself was clean. The water pressure in the shower was below average. Stayed on the 3rd floor and there was a "bad smell" which I believe came from wet carpet. The front desk associates were friendly. The white gentleman (I didn't get his name) who works with the "complementary breakfast" was rude. He made me and girlfriend feel very unwelcome, did not bring my OJ or bacon, and the eggs were terrible. We travel quite a bit and the service at breakfast was definitely the worst experience Ive had.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Brandon T on Sep 23, 2023
Thank you for reviewing your stay. We are glad you enjoyed your time with us.

4/10 Poor

Debra

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Filthy place
The staff was nice and friendly. The hotel however was in terrible shape for a newer hotel. The carpets were absolutely filthy and stretched to the point of causing a tripping hazard.
Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
We appreciate you staying with us and we understand your concern regarding the carpets. We are excited to address this issue during our full renovation starting in November. We hope you come see us after it is complete!

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
Thank you for taking the time to review your experience. As it is our goal to always exceed your expectations, I apologize we did not exceed your expectations.

6/10 Okay

Breanna

Traveled with group, Traveled with partner
The room overall was great; the bathroom situation was abhorrent. The shower pressure was awful. The faucets in our room and a friends room leaked and the water was either boiling hot or cold.
Stayed 3 nights in Sep 2023
Response from Brandon T on Sep 23, 2023
Thank you for staying and making us aware of the plumbing challenges during your stay. This will be reviewed with our engineering team so they can investigate and correct it.

4/10 Poor

Larry

Not worth the money.
To be honest the people weren’t very welcoming and kind of seemed like they didn’t want to be there. There was no information about little things like paying $20 for security deposit that they said you get back when check out. Haven’t seen that returned but also had to pay for parking. This hotel isn’t that special or nice to have to pay for a ran down parking area. I would not recommend ever staying there.
Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
Hello and thank you for staying with us. We are very sorry you did not get a friendly welcome. Our associates are the best part of our hotel and daily get recognized for their service. We will discuss your review together to ensure we are always delivering on our service standards. We understand the condition of the hotel is lacking and are excited that we will begin renovation in November. We hope you stay with us again in the future so you can experience a proper stay.

8/10 Good

Ken

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Needs new carpet through out
Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
Thank you very much for reviewing your experience. We are excited to announce we will be getting new carpet throughout the hotel as we begin renovation in November.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff
Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
We are so happy to read you review. Thank you for staying with us and acknowledging our great team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
Thank you for the 10!

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 4 nights in Aug 2023
Response from Brandon T on Sep 23, 2023
Thank you for the perfect review! We hope you stay with us again soon.

6/10 Okay

alicia

Traveled with partner
Disliked: Property conditions & facilities
Lobby carpet is old and dirty. Needs updating. Room seems a little dingy but it was clean. Really would suggest a deep cleaning and updating a few things. Staff was great and very accommodating.
Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
Thank you so much for recognizing our friendly team. We start renovation of our entire hotel in November and are looking forward to offering a more modern and comfortable experience.

8/10 Good

Darla

Stayed 1 night in Sep 2023
Response from Brandon T on Sep 23, 2023
We appreciate your review. We understand there is always room for improvement and are working to be better every day.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointed that the hot tub has been down since June and no solution yet? Pool was open but not the most inviting. The doorways and anything metal was rusted. Facilities should sand and paint. The main bathrooms in the lobby did not have any hand dryers or towel dispensers? Also the wallpaper has a huge split and has come away from the wall. We were on the second floor and the ice Machine is out of order. Overall my room was nice and clean. Beds are comfortable and it met our needs. I heard the property is due for renovations maybe Hilton should consider moving this property up on their list. It’s a shame as it’s in a great area and convenient. When in the area I will most likely look elsewhere
Stayed 1 night in Aug 2023
Response from Brandon T on Sep 23, 2023
We appreciate you taking the time to review the condition of the hotel. We are addressing every concern of yours during our renovation starting in November. The hotel will look brand new as well as the pool. We hope you come see it. Estimated completion is by March of 2024.

8/10 Good

norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet safe area. Great rooms and nice lobby. Only negative I can give is the pool wasn't the cleanest area. Could definitely do with some work. But rest of the hotel was great definitely recommend if not looking to swim
Stayed 1 night in Aug 2023
Response from Brandon T on Sep 23, 2023
Thank you for staying with us and reviewing your experience. We are sorry to hear about the pool condition. We are preparing to complete a total renovation of the pool area and will have it looking brand new soon.

6/10 Okay

Eva

Stayed 1 night in Jun 2023
Response from Brandon T on Sep 23, 2023
Thank you for staying with us and reviewing your experience. We strive to exceed your expectations and therefore apologize that we failed to do that. Our team is working hard each day to improve.

6/10 Okay

Adriana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The dining was horrible
Stayed 1 night in Jul 2023
Response from Brandon T on Sep 23, 2023
Thank you for staying with us and dining at our restaurant. We are sorry to hear of the poor dining experience. Our cooks, servers, and bartenders take a lot of pride in providing a comfortable and delicious experience. We will continue to work as a team to meet that goal.

8/10 Good

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

Kristin

Stayed 1 night in Jul 2023