Ratings based on 1,063 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Gorgeous.

Posted Apr 27, 2017
My family stayed in a large, 2-room king suite that was comfortable, clean, and very spacious. All the furniture seemed new. The best part of our stay was the mini-fridge: it was the coldest I've ever seen in a hotel. It's the little things...
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern Mississippi

Great Hotel

Posted Apr 26, 2017
Great hotel walking distance from EVERYTHING; mall, football stadium, state capital, basket ball stadium. In the middle of it all. Great dining to include; Ruth's Chris, Webber Grill, McCormick & Schmick's, Hard Rock Cafe', Buca de Beppo, St Elmo's and even a Steak and Shake (plus many more). If you are going to visit Downtown Indianapolis, this is the place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Posted Apr 16, 2017
Great experience , will defiantly be back. Loved the senerey. Great atmosphere Great people
Comment from Hotel Management
Apr 18, 2017 by HotelMgmt, Hotel Management
Thank you so much for your review of your recent stay. We are pleased that you were able to enjoy our excellent location and comfortable accommodations. Your comments are welcomed and will be appreciated by our staff. We hope to see you again at Hilton Indianapolis Hotel & Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Lovely room for business travel

Posted Apr 8, 2017
My room was perfect for me, as I was traveling for business. I would not necessarily recommend this for a family stay. The television is very small and there is no refrigerator or microwave. This was only problematic when I couldn't finish my fantastic Giordano's pizza and couldn't save it for the next day! First world problems, right? Otherwise I loved the hotel and would stay again in the future.
Comment from Hotel Management
Apr 11, 2017 by HotelMgmt, Hotel Management
The spacious guest suites are just one part of the overall brilliance of our hotel. For future travels, we do offer mini refrigerators and microwaves upon request and availability. We loved having you as our guest at Hilton Indianapolis Hotel & Suites, and look forward to your next visit!
4 out of 5
Recommended
for Families
by A verified traveler from Evansville, IN

Great location in downtown Indy

Posted Mar 31, 2017
Pros: The staff, location, and size of the rooms.
Cons: The rooms seemed a little outdated, could use some updating.
Location: Great location, tons of restaurants, shops, and the mall within walking distance.
Our family of four stayed in this hotel for two nights during a spring trip to Indy. The only negative i have is petty and that is that the rooms seem a little dated. Other than that i am very pleased. The staff were terrific engaging people, who were very good to our entire family. The entire hotel and our room was very clean and tidy. The pool and hot tub were clean and maintained a good temperature. The location was phenomenal, we were able to walk everywhere we wanted to go. There must have been 20 different restaurants within a block or two and the mall was right there as well. We will most definitely be staying here on our future trips.
Comment from Hotel Management
Apr 4, 2017 by HotelMgmt, Hotel Management
It’s great to hear that our staff, comfort, convenient location in downtown Indianapolis, and terrific amenities, such as our heated pool all contributed to a satisfying experience at the Hilton Indianapolis Hotel & Suites. We hope you’ll make us your hotel of choice for your next visit! Thank you!
3 out of 5
by A verified traveler

Difficult visit

Posted Mar 21, 2017
We had a difficult time because the room next to ours, room 1007 was being repaired so the first two mornings we woke to hammers and saws, the third morning my wife was showering and the water went off, it was off for 2 hours. The hotel credited our incidentals but could not adjust our room rate because we booked with Expedia.
Comment from Hotel Management
Mar 24, 2017 by HotelMgmt, Hotel Management
Thank you for your review. We regret you had any interruption in rest due to maintenance work in another guest suite. We will share your feedback to ensure our high quality of service continues to be a top priority. We hope to have the pleasure of welcoming you back so that we may truly impress you.
3 out of 5
by A verified traveler from Atlanta, GA

Decent Hotel but not 4 star Quality

Posted Feb 18, 2017
This hotel needs to be updated. The bathroom was the biggest let down. Then the next let down was bed. Not what I was expecting for a 4 star hotel. The sink in the bedroom area was extremely annoying when we poured things down the drain. The TV was really old. Looked like one of the first flat screens ever created. The bell staff didn't seem too helpful at first, they didn't move with a sense of urgency when we asked for a cart to carry our things. Lastly I was trying to print and the printer was malfunctioning and no one came over to help..when they clearly saw me trying to make it work. I just expected a lot more coming to a 4 star hotel. The Hilton only has 4 stars because of the name because this quality is definitely 3 star. I thought I was at Red Roof or Quality Inn.
Comment from Hotel Management
Feb 22, 2017 by HotelMgmt, Hotel Management
We are very disheartened to read that you did not enjoy your experience here with us. Our guest’s voice is very important to us, and we will share your comments with our team. We hope you will allow us another opportunity to regain your trust in us. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, IN

Very convenient location

Posted Feb 17, 2017
Very enjoyable and close to attractions. Room service and quality of food was excellent.
Comment from Hotel Management
Feb 22, 2017 by HotelMgmt, Hotel Management
Thank you so much for your review of your recent stay. We are pleased that you were able to enjoy our excellent location in downtown Indy, as well as comfortable accommodations, and delectable cuisine at our restaurants. We hope to see you again at Hilton Indianapolis Hotel & Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IN

Elegant, comfortable, pricey w/nickle-&-diming

Posted Feb 14, 2017
Pros: The room size and comfort, the staff's willingness to assist.
Cons: With that pricey a breakfast, surely the restaurant (120 West) could find a way to provide hot coffee -- that is, hot enough to be hot even w/cream.
Location: Very near the State House; a few blocks from St. Elmo's Steakhouse, Soldiers' & Sailors' Monument,Eiteljorg Museum, Circle Center Mall.
CAVEAT to recommendation: I'd recommend it mainly to those who need to stay in this location despite cost. I stayed at this hotel so I could walk to a state senate committee meeting in the morning instead of driving for well over an hour and parking. It was a worthwhile extravagance, since I could (at least in a short-term view) afford it. The interiors are spacious and generally impressive. All the staff members I dealt with were friendly and very helpful. The room was large, and while it had neither mini-fridge nor microwave, the staff supplied both for no extra charge. (I don't know whether there would have been such a charge if I hadn't been a Hilton Honors member, though at the low "blue" level.) The bed was very comfortable -- at least for me. I like a firm mattress, which the room had. Unless one is a Hilton Honors member, wi-fi in the room costs $12 or $14 (I forget which) --or more, as the hotel buffet breakfast was $18 rather than the $14 announced on the website. Self-parking is $36 and valet parking is $42, both ridiculous IMHO. As for the breakfast, one can order a la carte -- but the combination of orange juice and breakfast would apparently run $9. . . . There's a restaurant about a block away, open at 7 a.m., with appetizing (from the menu) breakfasts, and I'd recommend going there, though in the end I was too lazy.
Comment from Hotel Management
Feb 15, 2017 by HotelMgmt, Hotel Management
We are so glad you chose our hotel while visiting Indianapolis, Karen. Our location, close to many attractions, makes it easy to explore the area. We are happy you had a relaxing stay and a memorable experience here. We look forward to welcoming you back to Hilton Indianapolis Hotel & Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Nice place, nothing super fancy but comfortable, clean, and staff very pleasant.
Comment from Hotel Management
Feb 14, 2017 by HotelMgmt, Hotel Management
We are delighted that our comfortable accommodations, friendly service and convenience of our hotel impressed you during your stay. It was a pleasure to have you as our guest and we hope to welcome you back to the Hilton Indianapolis Hotel & Suites should your travels bring you back to the area.