Ratings based on 340 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from louisville, ky

This is nice and convenient hotel but the smell...

Posted Jan 16, 2017
When we came in the hotel they gave us some room on 19th floor. The room wasn't what I've ordered and the smell Clorox everywhere. We couldn't stay there because of this smell. They gave us different room but the smell Clorox was there also but not very strong like in a previous room. They definitely need to change some cleaners.
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
We are pleased you enjoyed our accommodations as well as convenient location in downtown Indianapolis. We appreciate your comments regarding our cleaning solutions, and will share this with our Housekeeping team. We look forward to your next stay at Hilton Indianapolis Hotel & Suites. Thank you.
3 out of 5
by A verified traveler

Posted Dec 25, 2016
Hotel location good,old furniture old electric connection. I find it difecult to charge the mobile. Excellent breakfast , room cleaning and space .
Comment from Hotel Management
Jan 4, 2017 by HotelMgmt, Hotel Management
It’s always great to hear how much our guests appreciate their stay and we thank you for your review. We are pleased that our accommodations and delicious cuisine at 120 West Bar & Grill added to your overall experience. We look forward to your next stay at Hilton Indianapolis Hotel & Suites.
3 out of 5
Recommended
for Everyone
by A verified traveler from Il

Great location but not clean roommates

Posted Dec 24, 2016
Our bathroom had hair on the floor when we arrived. Not just one piece but clumps near the bathtub and then by the sink. The carpets were wet in several places that our socks are soaked from walking around the room. The carpet was soaked with water in several places. I expected it to be cleaner then It was. The staff was very helpful and friendly.
Comment from Hotel Management
Jan 4, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your feedback. We are happy that you appreciated our friendly staff, however, we do apologize if your guestroom was not up to our high standards of cleanliness. Our guest’s satisfaction is very important to us, and we hope we can welcome you back to exceed your expectations.
1 out of 5
by A verified traveler

Expected better from Hilton

Posted Dec 20, 2016
Found a used condom and other trash in the waste basket from the previous occupants. Heater stopped working in the middle of the night and room got down to low 50's on a cold December night. Told the front desk in the morning and they offered me a cup of coffee for my troubles.
Comment from Hotel Management
Dec 23, 2016 by HotelMgmt, Hotel Management
While we are grateful for your feedback, we offer our apologies for any issues you may have experienced. Thank you for sharing your comments with us, as we will share these with our team. We hope to welcome you back to provide you with an experience that is as you anticipated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Dec 9, 2016
We stayed on the top floor. The room was very quiet. We had a view of Lucas Oil Stadium and the city. The hotel was close everything. Will stay here again.
Comment from Hotel Management
Dec 13, 2016 by HotelMgmt, Hotel Management
We are thrilled you enjoyed our beautiful views and central location to all that Indy has to offer! It was our pleasure to provide you with a comfortable stay and we thank you for your review. It will be a pleasure to welcome you back again to Hilton Indianapolis Hotel & Suites.
3 out of 5
by A verified traveler from Indiana

Needs something.

Posted Dec 4, 2016
Our room was unattractive and oddly arranged. Fake cherry furniture. Not very comfortable. It felt more like office space than a luxurious hotel room. The room was way underfurnished for its size. Expected a mini bar for the price, but no luck there.
Comment from Hotel Management
Dec 5, 2016 by HotelMgmt, Hotel Management
It’s very disappointing to hear that your stay with us was not as expected. We will share your comments about your guestroom with our team as we’re always looking for ways to improve the experience of our guest. We hope that you’ll allow us another opportunity to welcome you back again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Linton, Indiana

Loved the view and high up on 17th floor. Loved it

Posted Dec 1, 2016
Pros: Close to walk downtown anywhere you wanted to go. Staff were excellent to help you. Very friendly!!!!
Cons: Next time , do you have a view to stay across from the Monument Circle ? Love Indy downtown. And a ice skating Rink close at down town to skate at!
Location: Colts Stadium-Monument Circle Monument- Circle Center Mall-Weber Grill-The Restaurant at the Hilton was very good1
Went to Colts game and very nice at the Circle Center Shopping Mall! Walking distance for the town of Indy. Loved it!
Comment from Hotel Management
Dec 2, 2016 by HotelMgmt, Hotel Management
We are pleased that our central location to Downtown Indy’s top attractions worked well for your trip and that you had the time to enjoy cheering on our beloved Colts! Thank you for choosing to stay with us at Hilton Indianapolis Hotel & Suites. We can’t wait to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands, TX

Great location and top notch staff

Posted Nov 28, 2016
Pros: Location and friendliness of staff
Cons: Bathroom
Location: Pacers games, Colts Games, food and shopping
Stayed with my family over the Thanksgiving holiday. Booked this hotel because it had a suite and accommodated my family of 6 quite nicely. Location of hotel was perfect. We were able to walk to the Pacers games on Wednesday and Friday and to the Colts game on Thursday. Plenty of restaurants within walking distance. Parking in parking garage adjacent to hotel was perfect. The room itself was good except that the bathroom could use a little tlc. The shower tile grout could use a cleaning and the door handle on the bathroom kept falling off if you weren't careful. Not a deal breaker but just one of those little things. The beds were comfortable and having the pullout for the 2 older boys was perfect. The staff was excellent. Kevin the valet was top notch. Went out of his way to help us. We arrived late and he helped us get our bags up to the room and then helped remove and store the cartop carrier from our vehicle since we wouldn't be able to use the garage with it attached. His suggestion and didn't even flinch at the prospect of having to carry it through the hotel to their storage. The rest of the staff was very nice and always smiling, even thought they were working on a holiday weekend. Will stay here again.
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
It was great to read the attentive service provided by our staff and comfort of your suite made your holiday getaway enjoyable. We’ll have our team address your feedback about the door in your bathroom right away. We can’t wait to welcome you back again to Hilton Indianapolis Hotel & Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, neat, and safe.

Posted Nov 9, 2016
Solid wireless access, many elevators and keyless entry made this an excellent experience.
Comment from Hotel Management
Nov 11, 2016 by HotelMgmt, Hotel Management
We are pleased to have met your expectations and to have provided you with an enjoyable stay! Thank you for your positive review and for choosing to stay with us. We can’t wait to provide you with another pleasurable stay at Hilton Indianapolis Hotel & Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convention

Posted Nov 6, 2016
Location: Close to the downtown action and just a few blocks from the convention center!
The room was very nice, a small suite with nice sitting room with couch and desk. Great king bed!
Comment from Hotel Management
Nov 8, 2016 by HotelMgmt, Hotel Management
We are excited to learn you had such a pleasurable stay and enjoyed the comfort of our well-appointed suites and Downtown Indy location. Thank you for sharing your review of Hilton Indianapolis Hotel & Suites. We look forward to welcoming you back the next time you are in the area.